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“Not so friendly staff”
Review of Black Bear Cafe

Black Bear Cafe
Ranked #3 of 26 Restaurants in Bellingen
Certificate of Excellence
Price range: US$4 - US$14
Cuisines: Contemporary, Healthy, Cafe
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Outdoor Seating
Description: Awesome little cafe in the heart of Bellingen Using lots of locally sourced organic produce and beautiful Will & Co Coffee
Reviewed 4 weeks ago via mobile

Breakfast was ok, staff were doing their job but no friendly vibes especially when I asked cashier to repeat what the bill was - as she was talking towards a wall while I had to stand at a window to pay 5ft away...much friendlier service @ the Bakery around the corner!

Date of visit: January 2021
Thank Annie2481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belloblackbear, Owner at Black Bear Cafe, responded to this reviewResponded 4 weeks ago

Hi, Thank you for taking the time to write the review for our business, we have had to change our service and order areas to comply with social distancing and very stringent government requirements to be able to legally operate. It is a shame that you have found it necessary to write a negative review because our social distancing requirements made you uncomfortable. You are right - you would have been at least 5 ft away - it would have been closer to 6 ft in reality eg 1.5mtres as that is what we are legally required to do during this pandemic. We understand that these rules can make things unnatural or uncomfortable but our customers and our staffs safety comes first.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (172)
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2 - 6 of 172 reviews

Reviewed 21 January 2021

Stopped in on a road trip north. Wanted a quick take away to hit the road again. Service was very slow, over 20 minute wait for one juice. Forgivable if busy however it was not busy enough to justify such a long wait. Coffees and Chai ok.

Date of visit: January 2021
Thank tanya k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2021

My husband and I really appreciate the taste and temperature of your coffees. They make a great morning treat, thank you.

Date of visit: January 2021
    • Value
    • Service
    • Food
Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2021 via mobile

Rude COVID Marshall, ok coffee and drinks. We didn’t have anything else. As a health-care worker, I appreciate the attention to Covid-safe practices but instead of politely helping customers to find where the QR code and hand sanitizer is and point out where customers can see a menu without being too close to each other or spreading germs, we were berated and treated like children.

Date of visit: January 2021
Thank Rapunzella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2021 via mobile

On a really busy day in town we popped in to see if we could score a table. The staff were very friendly but insisted we check with the COVID officer before being seated. Great to see them so focussed on the right processes. Because of impending rain they advised us we could only get food served to outside tables as takeaway which was fine. They also told us about the 30min wait before we ordered because it was so busy. Always happy if they let you know up front. The food was really tasty and quite filling and the service staff were quite good despite being flat out. The outside area was a great place to sit too. Highly recommend a visit, but just be prepared that it might be busy.

Date of visit: December 2020
Thank Louicacba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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