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All reviews comfortable stay hotel staff rooms are nice and clean min walk complimentary breakfast location is great forodhani gardens ferry terminal the air conditioning hotel is located nice hotel prison island one night mercury africa cereal balcony
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Reviewed 6 March 2018

I spent 4 nights in the hotel located quite close to the ferry jetty. Being a UNESCO world heritage building, the original look of the building had to be maintained while modernizing the facilities inside. The room I stayed in was quite small compared to all the other Best Western Hotels I have stayed in but nevertheless I had a very pleasant stay. The complimentary breakfast was on point.

The only challenge I had was with the house keeping staff who couldn't communicate in English, even though English is the official language of Tanzania which was formerly part of the British Empire. Apparently Swahili is the national language of Tanzania and more emphasis is placed on it.

The roof top bar was not functioning during my stay as it had recently been renovated, but the view from there was fantastic and I recommend viewing and snapping a picture of sunset and sunrise with the Ocean in the background from this vintage spot.

  • Stayed: February 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank SiddonLook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Z, Manager at BEST WESTERN PLUS Zanzibar, responded to this reviewResponded 9 March 2018

Jambo!

Thank you for your review and for choosing to stay with us during your visit to our magical island. We are glad you enjoyed our facilities and meals. We hope you will honor us with your visit next time you are in the vicinity. We have also noted your comment on the language barrier and can assure you this is a continuous exercise that we undertake with all our employees.

Kind Regards,
Edna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018

The room was brilliant in this hotel, even if a little small. The bed was fantastically comfortable and had beautiful linens on it. The room was spotless and the bathroom was lovely, brilliant shower.

It also has a great location, being right on the edge of stone town, very near the ferry terminal and a short walk from lots of good bars and restaurants.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank AbiRound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Z, Manager at BEST WESTERN PLUS Zanzibar, responded to this reviewResponded 27 February 2018

Dear Abiround,

Thank you for staying with us and for taking time to post such a wonderful review. We appreciate the vote of confidence and can assure you that we will strive to maintain the standards. We look forward to welcoming you and your family and friends back anytime you are in Zanzibar.
Kind Regards,
Edna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

I was very confused about which hotel to pick for my stay any Zanzibar. On the island, the stay options aren't very modern and if they are they're very pricey. Best western looked promising. And thankfully I did. The hotel is very conveniently located. Just in front of the port. And yet, not very far from the hustle of the town - A short 5 minute walk by the promenade. The rooms are excellent, modern, suitably-sized, well-furnished and comfortable. The hotel is newly constructed and is well-maintained. The breakfast served was good too. And good wifi connectivity. I highly recommend this place for a comfortable stay on the island.

Stayed: December 2017
1  Thank Shukanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... Z, Manager at BEST WESTERN PLUS Zanzibar, responded to this reviewResponded 3 May 2018

Dear Shukanto,

Greetings from Zanzibar!

Thank you for your review on our hotel. We are glad you enjoyed your stay and that we met your expectations.
We will strive to maintain the standards and hope to welcome you one more for our unparalleled hospitality.

Kind Regards,
Edna

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Reviewed 4 January 2018

Party of six, we stayed 5th and 6th December 2017. Very good location, just few paces from Zanzibar-Daresalaam Ferry terminal. Very friendly and Professional staff. Rooms were very clean, and nice decor. Food was very good as well.

Room Tip: Due to nature of Zanzibar Stone Town, one can not avoid noise from street.
  • Stayed: January 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Tim123110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Z, Manager at BEST WESTERN PLUS Zanzibar, responded to this reviewResponded 5 January 2018

Dear Tim,

Happy New Year from Zanzibar!

Thank you for staying with us and for your reviewing our property. We are glad you enjoyed your stay and look forward to welcoming you and your family and friends back soon.
Kind Regards,
Edna

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Reviewed 28 December 2017 via mobile

Hotel is well placed and has very clean rooms. Problem is that as it is originally an old building, sound proofing is not the best and we could hear everything from the corridor and from the street.

Please note that this hotel is non-smoking. Problem is that some of the clients don’t respect that and try to smoke in their room. This will set off smoke alarms around the hotel. We for instance woke up to this alarm at 6h30 AM. I’d hope that hotel would inform its’ customers about the non-smoking policy and charge fines on the caused smoke alarms.

Stayed: December 2017, travelled as a couple
1  Thank MakkiVakki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Z, Manager at BEST WESTERN PLUS Zanzibar, responded to this reviewResponded 30 December 2017

Dear MakkiVakki,

Greetings from Best Western Plus Zanzibar!

Thank you for staying with us, and for taking your time to review our property.
We are glad you enjoyed your stay and hope to welcome you back again. We sincerely apologize for the smoke detector going off. We inform the guests of the non smoking policy, and even have the signs in the rooms. We shall be more vigilant with the policy.

Happy New Year to you and your loved ones!

Kind Regards,
Edna

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