We have just spent 4 nights at this hotel and have been extremely disappointed by the poor services and management of the facilities. It started and ended with room TV not functioning at the start and end of our stay.....despite numerous calls at the front desk and 3 employees visiting our room, the problem was never fixed...and the reception found no other explanation that “it is due to the rain”...!? When we asked for a bathroom scale, nobody took care of our request....and we never got it. As regards the pool area, the end corner is full of rubbish that no employee cares to clean.... There is no concierge desk if you want to organise excursions...and the list of disappointments could go on and on....
Overall, this is clearly not worthy of a 5 star hotel and pricing...
And we can only recommend to avoid it in the future !

Had the room for 7 hours before midnight flight. Place was great. Spent most of our time by the pool. Pool was tremedous. Had appetizers at the ba. Food was delicous. Proportions were big enought for a full meal. Staff was super nice. Great place to recharge before long trip home.

We booked two nights here after a safari so in much need of a nice rest. Beautiful hotel, reception was awesome and the reception staff were attentive. Shown to our room and it was an excellent standard. A special mention to Catherine in guest services who was lovely and bought up a birthday cake for me. We ate that evening in the restaurant and it was OK, but just OK it certainly was not the quality of meal you would expect in a top hotel but then again it was not expensive. We ate on the terrace and it was a stunning view overlooking the beach.
The following day we went on a walk around Stonetown and the hotel is in a perfect location for this. We got back mid afternoon to have a rest before going out in the evening. The consumable toiletries had not been restocked and the ironing board we had left out was not put away, also the mastic line to the back of the wash basin was disgusting (photo attached) this is basic housekeeping. Also there is a television behind the mirror over the bath and this was not working. We laid down for an afternoon snooze to be woken by hammering and drilling, we contacted reception and it took about 20 minutes for this to stop, by then we were so wound up about it we couldn’t rest again. It was apparently the maintenance team working in another room. The following morning we were woken at 08:30 by the same hammering and drilling, we reported this immediately and it was stopped for the remainder of our stay. We checked out and was asked if everything was OK, we mentioned the hammering/drilling so the manager was called. He was very apologetic and refunded us the cost of our meal from the evening before which was not much as we only had a main course and one drink each but this was accepted graciously but to be honest, the cost of the room for two nights here was not enough compensation and that alone would probably not want me to revisit the Park Hyatt.