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Reviewed 4 September 2018

We were welcomed immediately and offered a drink while they checked us in. They then showed us to our rooms and left us to unpack, we went to the beach (across the road) and then went to dinner.

This was the start of a lovely family holiday there and the staff were so welcoming especially Steeve, Sunil, Shamila, Ceyon, Daniel, Deva and the bar staff. They we always there to ensure we had enough to eat, as a family of 5 vegetarians other places struggle, they did not!

The hotel is charming, the staff are charming and always ready to help.

I would remind anyone travelling to Mauritius, you are going to an African Island and this does not mean you have all the comforts of home. But the staff are always there to try and ensure you feel like to have!!!

It is a place were bargaining is expected, do not take the first cost, discuss and agree you want before you hand your hard earned cash over, ensure you remember the currency amounts and exchange rates, (i.e. 40 rupees = £1.00 so 200 rupees for an icecream may be a little excessive.. I heard of some people paying a lot more than this)

The Island is a little bit of Paradise! Oh one last tip if you are in Trou Aux Biches.. Give Ricardo and ask him to take you out for an early morning Dolphin Tour (like 8 am in the morning) You will not regret it!! + 230 5742 3742. He picks you up on the hotel beach.. (They have about 6 motorboats)

We got there after the long haul flight and after reading some of the reviews were a little apprehensive. We need not have been !

Merci and a bientot.

Room tip: We liked to be in rooms 147/148 as this was quiet ... except for the wild life which no one can keep quiet!
Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Chay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 6 September 2018

Dear Chay R,

Thank you for sharing your feedback regarding your stay.

We are so pleased to learn that your holiday experience at the Casuarina Resort & Spa more than lived up to your expectations.

As with the vast majority of guests, you greatly appreciated the exemplary levels of customer service you received from our staff who, we are proud to say, are the very bedrock on which the Casuarina Resort & Spa stands firm.

Looking forward to have the pleasure of welcoming you, once again, in the future.

Cordially yours

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Family of 4 adults - room 151/152. Excellent location on the north beach. Rooms cleans and well equipped, Water and soft drinks in fridge in room as part of all inclusive package.

Staff very friendly - each and every one of them - starting from room maid - Poonam, Restaurant Managers Steeve and Bala, All the bar staff and waiters and waitresses.

Special mention for Sunil Dutt - the Indian Chef who catered for us as we are vegetarian.

Beach is across the road and is very clean - complimentary water sports - kayaking, pedal boating and glass bottom boat trip.

Get some fresh juice from the street vendor Pradip and Ragini. Really excellent and fresh

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Rohini S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 6 September 2018

Dear Rohini S,

Many thanks for taking the time to review our property following your stay there.

We were delighted to learn that you had a most enjoyable stay at our property and that everything was up to your expectations.

Looking forward to have the pleasure of welcoming you, once again, in the future.

Cordially yours

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

minus points - Well we booked for a day package, we were supposed to get our at 10am but were asked to wait till 11am. The food was really not to the level for the price we paid. No choice at all. It was a great deception for the lunch.

plus points - the room was nice, with a balcony

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Anjaks25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 29 August 2018

Dear Anjaks25,

Thank you for review following your day-use package at the hotel.

It is indeed true that your package starts at 10h00 but it does happen that we get some last-minute bookings or extended departures due to flight delay, illness, etc ... As such, we try our level best to accommodate the clients whilst also ensuring that guests scheduled to arrive can also make the most of the package they booked for.

As for the lunch, in case you did not find it to your taste, you should have informed one of our Restaurant Supervisors who would have been pleased to be of assistance.

Hoping to have the pleasure of welcoming you once again at our property.

Regards

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018 via mobile

Myself and the family stayed at this hotel for one weekend. The staff was welcoming. However, the room waa average as well as the food. There was a limited choice of food at dinner as well as breakfast. I would not classify this hotel as 4 star. There is still for improvement.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Jyoseeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 20 August 2018

Dear Varsha R,

We thank you for having taken the time to review our property following your stay at our property.

As regards accommodation, we have the basic room type which you must have booked and the higher categories such as the privilege and the deluxe which are sold with a supplement.

Your package is subject to a contractual agreement between the Tour Operator and the hotel based on a defined budget to provide specific services.

Rest assured that we have taken good note of your comments which have been escalated to those concerned.

We hope to have the pleasure of welcoming you, once again, in the future.

Best Regards

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018 via mobile

Nice and clean hotel. Wonderful staffs always ready for help if ever needed. Buffet bfast, lunch and dinner. Swimming pool with jaccuzi. Kids corner where you can leave kids safely. Boat house with pedalo, kayak and glass bottom facilities.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Dusoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 29 August 2018

Dear Mr Dusoye,

Thank you for choosing our hotel and for taking the time to write a review.

We are so glade to hear that you enjoyed the services provided and the hotel infrastructure as a whole.

We look forward to have the pleasure of welcoming you, once again, in the future.

Best Regards

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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