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joanne_dixon
Kendal, United Kingdom

Lovely small hotel

5.0 of 5 bubblesReviewed 05 Jun 2024
Just returned from a fantastic stay at Le Cardinal Exclusive Resort.
As a very small hotel you get to know the staff really well. They are all amazing.
Ordering your lunch & evening meal in a morning is such a good idea and the food is then brought to your table for you.
Our room was so cleaned daily to a high standard with clean beach towels provided daily
It was our wedding anniversary whilst we were away and the hotel provided a fabulous meal for us and Daniel decorated our table which was amazing.
Simi makes the best coffees!
Thank you Taukoor, Daniel, Simi, Axel, Rawah & Dinoo for making our holiday so special. Also Mihir who was working in the hotel gaining hotel experience whilst we were there.
Already looking to return again hopefully next year.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this review
Responded 3 weeks ago
Dear joanne_dixon,

Thank you for the fantastic 5* review.

We are thrilled you enjoyed so many aspects of our property, especially our amazing staff who, we are proude to say, are the very bedrock on which Le Cardinal Exclusive Resort stands firm.

Looking forward to welcoming you back next year for another stellar experience.

Warm Regards
Rajesh Buton
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 588 reviews
Reviewed 1 June 2024

This hotel is absolutely amazing, lovely rooms, exceptional staff, food and drink were excellent, lovely beach, I could carry on all day praising this hotel, special thanks to Axel, Simi, Daniel and all the other staff, you truly made our holiday.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 916DonnaG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this reviewResponded 3 weeks ago

Dear 916DonnaG,

Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our guests is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights.

We are glad that our amenities and overall ambiance suited your needs.

Do expect enhanced levels of commitment on every visit!

Warm Regards
Rajesh Buton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024 via mobile

Very nice hotel with exceptional friendly staff and amazing rooms with everything you might need while on a quite holiday
Thanks especially to Daniel Axel Simi Ashwheeta Ashley and Deeka for your kindness.We have so many good memories and a great holiday.Thank you.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Departure824727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this reviewResponded 3 weeks ago

Dear Departure 824727,

We are thrilled your time with us was so amazing. We endeavour to go above and beyond to ensure that our guests have a memorabe experience.

It's not surprising that all the staff and, especially the people you mention, took such wonderful care of you and made you feel so valued.

We look forward to hosting you again soon for anther fantastic experience.

Warm Regards
Rajesh Buton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

What a fabulous wedding/honeymoon we had here at Le Cardinal . All the staff make you feel special and nothing is too much trouble. The penthouse was always made up beautifully. Food yummy , beach lovely .we had a thoroughly good massage by a sweet lady from Madagascar. Our wedding pictures and video done professionally and we are very pleased with them . Thankyou.
We met some lovely people on the first night and such lovely kind couples .
Thanku to Dinnoo , Simi, Axel ( cheese) Rawah Daniel Tauckoor , Romeo and Chefs and Mr Housekeeper xx

Room tip: Take all documents if your getting married And use Mosquito 🦟 spray Bathrobes are small
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this reviewResponded 17 May 2024

Dear N6185FJulieb,

Thank your for your stellar rating and review.

We're extremely delighted to learn that you had a fabulous wedding/honeymoon. We endeavour to go above and beyond to ensure that our guests have a memorable stay and it's not surprising that our staff took so much care of you and made you feel so valued.

We look forward to welcoming you back for another fantastic experience.

Warm Regards
Rajesh Buton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

The service we received was the best you could ask for from arriving to going home and the wedding that they set up was a day to remember what a fantastic resort. Many thanks to Manaicha and Deeksha also Deano Simi Daniel and the rest of Shiva team what a great team thank-you again for making or stay so wonderful. Anthony & Julie.

Room tip: If your planning to get married make sure you take all the right documents
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tony M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this reviewResponded 17 May 2024

Dear Anthony & Julie,

Thanks for your great review of our service.

We've passed on your kind words of praise on to our team. Those you mentioned and the rest of our staff are passionate about providing all our guests with outstanding experiences and they will be delighted to know they hit the mark with you.


See you soon to provide a similarly excellent experience.

Kind Regards
Rajesh Buton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024

Staffs were not welcoming at all and they were not knowledgeable about whether the resort offers an AI day pass to clients.
In terms of food, few variety of meals in 'A la Carte Menu' and again f&b staffs were not aware of unlimited drinks offered in the pax and told us only one selected drink per person. Likewise, during tea time, no fritters and mini cakes were on display at the restaurant and the f&B manager had to take us to Casuarina which is opposite the resort to cater for the AI pax.. Two times, we had to show the booking voucher to show them that we are on AI pax and shall be eligible to these inclusions.
In terms of activities, very limited and mediocre level of fun and entertainment near the pool(very small).
To close with, it was the poorest experience lived for 5* star in terms of level of service, drinks, meal and entertainment for the guests. To better educate and prepare staffs about the different packages the Hotel offers so as not to mislead guests. The experience at the hotel was not worth the price paid for, was too downgraded for a 5*. Much improvements to be made for it to categorised itself as a luxury hotel.

Date of stay: May 2024
Trip type: Travelled with friends
1  Thank Pooja G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh BUTON, General Manager at Le Cardinal Exclusive Resort, responded to this reviewResponded 3 weeks ago

Dear 281poojag,

Thank you for your review.

We understand you felt the need to vent your dissatisfaction on Trip Advisor but we wish you would have a been a little bit more restraint and given us the opportunity to rectify the issues to your satisfaction.

We would love to have the opportunity to meet and even exceed your expectations. Therefore, we look forward to hosting you back at the resort soon for a more positive experience.

Kind Regards
Rajesh Buton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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