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TaCenc1
Lymm

Luxury in Mauritius .... Give it a TRY ..... Food Amazing ....

Review of LUX Le Morne
5.0 of 5 bubblesReviewed 3 weeks ago
Wow what a Property ! We had the best time there in a paradise location. The food was the STAND OUT feature of this hotel as well as the location if not a little close to the road !!
The STAR of our stay was Saurabh the Executive Chef, he and his team took care of our every requirement and delivered "World Class Service" at a VERY personal level. We could not thank him enough. Other team members who made out stay amazing were:
Nitrisk - Head Bartender who was fantastic too. Great conversation........ and drinks.
Vik - Guest experience manger who we should have spent more time with. He was amazing and we wish we had enjoyed a meal at Viks place - Next time
Paul in the restaurant who provided Buckingham Palace service and treated Jill like the Princess that she is !!
Harvin F&B Manager who was always ensuring we got get service and were okay.
Josh in Reception - What an outstanding young man ... throughout the stay he shined EVERY time we saw him. From arrival to departure he was a constant during our stay and considering his years and short experience is OUTSTANDING !!! See he gets rewarded for this.
Alain the restaurant manager was great too always seeking us out to see everything was okay.
Sabrina in the bar was 5* also. Very good service and disposition ......
Cindy took good care of us at Beach the last night.
The Manager of Beach whom went on leave after our second night was great also. He rescued our issues and rectified everything .........

Dinkar attended to our room requests and looked after us.

Very Special Mention for Abiraj in the Thai restaurants. He provided the MOST OUTSTANDING service and care of anyone we met. it was our favourite place to eat and with his team gave us our most memorable nights ...... Abisheik was great there along with the chef Sunksane.......

Back to Saurabh - Single Handedly he ensured our stay was most memorable, luxurious and enjoyable. His Personal touch in everything he did was the most outstanding part of our stay. HE ALONE exemplified and embraced the true MEANING of "HOSPITALITY"

All in all a GREAT resort on a beautiful island which we would HIGHLY recommend ......
Date of stay: May 2024
Room Tip: Use the Thai restaurant and Abiraj ! Best service in the place. Ensure long walks along the...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Ashok Bhugoo, General Manager at LUX Le Morne, responded to this review
Responded 3 weeks ago
Dear TaCenc1,

Thank you for your amazing review!

We are pleased to read that you had a wonderful stay and that our team members especially those you have mentioned contributed to your great experience.

We look forward to welcoming you back to our resort.

Best regards

Ashok Bhugoo

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (7 985)
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    22 - 27 of 7 985 reviews
    Reviewed 3 weeks ago

    It was an amazing experience to visit Lux* Le Morne in Mauritius
    Staff was very friendly and they would greet you all the time, no matter how many times a day you would go pass them!
    Everything was set up to perfection and the rooms were very clean and comfortable to stay in.
    Food was fresh and delicious
    Thank you to every single staff member at Lux* Le Morne for making are stay very comfortable and enjoyable

    Date of stay: June 2024
    Trip type: Travelled as a couple
    1  Thank Alda A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ashok Bhugoo, General Manager at LUX Le Morne, responded to this reviewResponded 3 weeks ago

    Dear Alda A,

    Thank you very much for your wonderful review!

    We are delighted to hear that you enjoyed your stay with us.

    The team works hard to ensure that every guest has a memorable experience, and it is fantastic to know that we succeeded.

    We hope to see you again soon!

    Warm regards

    Ashok Bhugoo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    Great staff in a fantastic atmosphere. The beautiful and clean hotel complex is embedded in the picturesque "Le Morne" landscape with a breathtaking beach right in front. During our stay all of our wishes were fulfilled. We will be back soon.

    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Manuel J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ashok Bhugoo, General Manager at LUX Le Morne, responded to this reviewResponded 3 weeks ago

    Dear Manuel J,

    Thank you for your wonderful feedback.

    We are delighted that you enjoyed the fantastic atmosphere and picturesque landscape and breathtaking beach.

    It’s great to know that our team fulfilled all your wishes.

    We look forward to welcoming you back soon

    Warm regards,

    Ashok Bhugoo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago via mobile

    A stunning traditional unspoilt resort. The beach is really spectacular - it is the whole width of resort, so lovely sea views from everywhere and beautiful sunsets from the whole resort. We were “all inclusive” and took a bottle down to the beach most evenings, there is service there too.
    We found Wifi excellent.
    Our junior suite was a lovely room with excellent sea view. We had to move as our first room had broken shutters and so no privacy or blackout. Our daughter’s room air con had to be repaired.
    Food was excellent. The breakfast was excellent- exceptional fruit, bread, juice, pastries.
    A la carte lunch fab with great service and variety.
    Buffet dinner v good. The seafood night was outstanding with whole tuna sashimi, oysters, sea urchins. Mauritian corner every night too. There was almost too much variety, making the layout confusing to navigate at first.
    The Beach restaurant a la carte was great, much better than reviews I had seen, no pizza in sight.
    East not AI but a nice Thai meal there too. AI drinks allowed there though.

    Staff work really hard, they were mainly very warm and attentive and responsive- keen to make everyone happy.
    Many notable staff to thank, sorry we have missed some names -
    Kitchen buffet- Alain, paul , Brigette,
    Pretee , Alanzo.
    Bar- akshay, Sabrina, nirvshaka boss , Balee.
    Pool bar Megane, michel.
    Ice cream -saquina
    Guest relations- Bianca
    The beach restaurant - Bavish

    Pool - lovely and quiet, no loud music. Good pool bar. The pool was a bit cold and the pool shape made it difficult to swim properly. Plenty of sunbeds.
    There is a well stocked and staffed
    ice cream bar too.
    The Coffee shop made great flat whites that you can take away too.

    Dive centre- this is hidden away, and is not advertised on the tv nor notice board. We would have chosen a different resort if there was not a dive centre so I think the hotel need to support it a bit more. We dived with Nik and Christopher who were very careful , safe and experienced.
    We were there in June - the waves on the edge of lagoon were too large so we could only go diving once, as boats could not leave the lagoon.
    We had bad luck with the weather- lots of cloud, and some rain. It was still warm. We had no where near the average 6 hours sun per day we read about. The staff said the weather has been more unpredictable in last few years.

    Date of stay: June 2024
    Trip type: Travelled with family
    1  Thank marieOxford
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ashok Bhugoo, General Manager at LUX Le Morne, responded to this reviewResponded 3 weeks ago

    Dear marieOxford,

    Thank you for sharing your experience with us.

    Your compliments on our beach, dining experiences, and team members mainly those you have mentioned are much appreciated.

    We apologize for the room and weather issues you faced and thank you for your feedback on the dive centre.

    We hope to welcome you back for a better experience soon.

    Kind regards,

    Ashok Bhugoo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago via mobile

    Beautiful setting. Rooms comfortable, clean. The standard delux rooms had blackout curtains fitted, while the larger premium ocean front rooms had attractive shutters that were less efficient at keeping the room dark. Gym above average for a hotel. Recommend the all inclusive, which covers all meals except the Thai East restaurant food and the lobster night at the Beach restaurant. AI also covers a good selection of wines but there is no champagne included. Bear in mind June is winter in Mauritius so there was cloud, rainy spells but always pleasantly warm and hot when the sun made apoearances. Sunsets from the beach were spectacular. Staff that went the extra mile included Alain, Paul and Preeti in the Kitchen, Balee and Sabrina in the excellent main Bar, Bianca in guest relations, Anika in the gym and Megan at the pool bar. There was some live musical entertainment at peak times in the Bar but this is not a place for youngsters to party into the night! The dive people led by Nick were friendly, good value and took us out once but be aware that to get to dive and snorkeling areas the boat needs to get out of the immediate lagoon and for several days there was too much wave activity to enable this. The pools were beautiful but quite cold so few people took a dip. Food was excellent, with a la carte at the Beach and speciality buffets in the Kitchen.

    Date of stay: June 2024
    Trip type: Travelled with family
    Thank sfb2019
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ashok Bhugoo, General Manager at LUX Le Morne, responded to this reviewResponded 3 weeks ago

    Dear Simon B,

    Thank you for sharing your experience with us.

    We are delighted to hear that you enjoyed the beautiful sunsets, the excellent food, and the friendly service from our dedicated team members especially those you have mentioned.

    We appreciate your constructive feedback regarding room fittings and pool temperature.

    We hope to welcome you back to LUX* Le Morne in the near future.

    Best regards

    Ashok Bhugoo

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago via mobile

    I have just returned with a 10 night stay at Lux le Morne. We chose this destination because we also wanted to have a small intimate wedding on the beach and be someone that accommodated our 15 month old.

    Honestly one of the best hotels I have ever stayed at! It is absolutely beautiful, amazing swimming pools and most gorgeous beach framed by the backdrop of le morne.

    Our wedding coordinator Manie was just brilliant too. She thought of every detail and even organised little extra treats for us throughout our stay like a date night for my husband and I in the tree house. Not to mention she is just one of the loveliest people I have ever met.

    We had a beautiful ceremony followed by sunset pictures and then a private dinner set up on the beach for us and our family. It was all just perfect.

    During the rest of our stay, we ate at the main restaurant nearly every night because the food was so good. I’m not usually crazy about buffets but each night the food was exceptional.

    Finally, this hotel is so baby friendly. Our daughter had a fantastic time befriending everyone that worked there!

    Date of stay: June 2024
    Trip type: Travelled with family
    Thank emilycharlotterose
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Ashok Bhugoo, General Manager at LUX Le Morne, responded to this reviewResponded 3 weeks ago

    Dear emilycharlotterose,

    Thank you so much for your fantastic review!

    We are delighted to hear that your stay and wedding ceremony were perfect.

    Your compliments about our beautiful location, attentive staff particularly Manie, and excellent dining are much appreciated.

    We are especially glad to hear that your daughter enjoyed her time with us.

    We hope to have the pleasure of welcoming you back soon.

    Kind regards,

    Ashok Bhugoo

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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