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Veronika L
Budapest, Hungary

Amazing resort, wonderful wedding organization and friendly, helpful staff

5.0 of 5 bubblesReviewed 13 Jun 2024via mobile
The resort was amazing, fantastic facilities, several restaurants, beaches and pools to choose from and many activities offered. The services and food was excellent, particularly the buffet breakfast. We also had our elopement here, it was a lovely ceremony, well organized and customized to our requests.
There were a few minor inconveniences throughout our 10-day stay, but all were very swiftly and generously handled (eg. we got our room late because the prev. guest didn't leave on time, but we were offered a late check out).
The most amazing were the staff though - very friendly and helpful, they really made our stay special. Particular thanks to Nitisha, Krishi, Anjanam, Liam, Vilassen, Olivier, Chef Maisen, Hashmy, Shannon, Elena and Mario (and many more whom name unfortunately we didn't record).
(Room 3033, 2-12 June 2024)
Date of stay: June 2024
Room Tip: Explore all the activities offered, many to choose from.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this review
Responded 5 weeks ago
Dear 967veronikal

Greetings from LUX* Grand Gaube!

It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum.

We are so happy to read that your holiday with us was up to your expectations and that the team at the resort made it memorable. You have described all the services we provide for all our guests in simple lines and to the point. We thank you for mentioning the passion and dedication of our team members in making your vacation a memorable one. We thank you for listing our STARS and all those who contributed in making your stay memorable.

All of us in the team look forward to welcoming you back for a yet another relaxing and rejuvenating stay with us.

With best regards,

Stephan Anseline
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        83 - 88 of 8 039 reviews
        Reviewed 13 June 2024

        Fantastic resort. Beautiful location in its own cove. All staff friendly and attentive. Food was amazing. Resort is so beautiful from rooms to views. 100% matches Dubai. Out does Dubai on the water sports and historic sites to visit. Rooms so good.

        Date of stay: July 2023
        • Trip type: Travelled with family
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        1  Thank Pavikhela17
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this reviewResponded 13 June 2024

        Dear Pavikhela17

        Greetings from LUX* Grand Gaube!

        Thank you for your time in posting such a beautiful review post your stay with us. We are glad that the resort stood up to your expectations and beyond. We continually strive to ensure that our service deliveries match the beauty of the destination. Thank you for detailing the various aspects which made your visit special.

        We look forward to welcoming you back for a holiday experience with us.

        Best regards

        Stephan Anseline
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 12 June 2024

        We stayed in this hotel for a week. It is excellent for family holidays. Very clean and modern rooms. Friendly staff. Excellent service. Food choices are very good. All chefs were absolutely fantastic. They did everything possible to make our celiac daughter happy. They provided many gluten free choices for our daughter .

        Room tip: There is no restaurants or shops around the hotel unless you drive 15-20 min.
        Date of stay: June 2024
        • Trip type: Travelled with family
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        1  Thank Sylwia A
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this reviewResponded 13 June 2024

        Dear 154sylwiaa

        Greetings from LUX* Grand Gaube!

        Thank you for your time in posting such a beautiful review post your recent stay with us. We are glad that the resort stood up to your expectations and beyond. We continually strive to ensure that our service deliveries match the beauty of the destination. Thank you for detailing the various aspects which made your visit special.

        We look forward to welcoming you back for a holiday experience with us.

        Best regards

        Stephan Anseline
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 12 June 2024

        We had a great experience at Lux Grand Gaube. I am a returning guest after I visited in November 2022 for my honeymoon. This time I revisited with my family and we had an amazing time. The staff went above and beyond to ensure our stay was special. Special thanks to Manav, Amit, and Keshan at the pool - by far they went above and beyond to ensure we had a good time during the day by the pool. It was my birthday during the stay, and my husband coordinated with the hotel a beautiful surprise and cake. The chefs at the hotel - particularly Chef Singh and Chef of INTI made sure our dietary requirements were met and made special dishes just for us which we really appreciate. Truly special stay and we can’t thank you enough.

        Date of stay: May 2024
        Trip type: Travelled with family
        Thank Sapna d
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this reviewResponded 13 June 2024

        Dear Osapnad

        Greetings from LUX* Grand Gaube!

        It was a pleasure having you with us. We thank you for taking the time to write this beautiful review for us on this forum.
        We are so happy to read that your holiday with us was up to your expectations and that the team at the resort made it memorable. You have described all the services we provide for all our guests in simple lines and to the point. We thank you for mentioning the passion and dedication of our team members in making your vacation a memorable one. We thank you for praising our STARS and all those who contributed in making your stay memorable.

        All of us in the team look forward to welcoming you back for a yet another relaxing and rejuvenating stay with us.

        With best regards,

        Stephan Anseline
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 11 June 2024

        A 4/5 stay

        My husband, toddler and I just got back from a 9 nights stay and we absolutely loved it

        Pros of this resort:

        I found the beach and the shallowness of the sea toddler friendly and he had a blast

        The staff are really really friendly and welcoming, they welcomed us with some drinks and gave our son a little cuddly dodo which was very sweet

        Altho we didn’t go for the more expensive rooms our room was still really big and more than comfortably fit us and our stay for 9 nights. We also really lucked out with the view

        The buffet is delish esp the Indian/asian section. Our toddler Dawud also loved the head chef David and he was kind enough to humour him everytime he came down for a meal, give him attention and even gave him his own little chef hat. I personally preferred the buffet to the a la carte options especially as a parent

        The resort (when it’s sunny) is stunning, just beautiful !

        It was also soo nice that there were water sports and activities included in our half board packages and there was a great range of activities provided like star gazing

        Cons

        The staff are super welcoming but sometimes can be a bit overwhelming when 3 people greet you at once to seat you for dinner

        The resort is beautiful but the rooms didn’t feel like they were finished to a five star standard although we have no complaints about housekeeping at all, they did an amazing job each day

        We were half board and whilst this mostly worked for us because we were out most days, it felt a bit silly that drinks weren’t included with our meal. Just one soft drink would have been great !

        On that note it also felt like there were hidden costs everywhere, they have coconuts on the side of the beach to drink but they were at an extra charge, ice cream on the beach is additional too (although not super exp)

        It’s also a little out of the way compared to the city centres and town and I’d recommend checking out lux grand Baie in terms of locations

        HOWEVER with all that being said we had the best time and it is such a beautiful idyllic calm serene resort and a pleasure to have stayed in !

        Date of stay: June 2024
        • Trip type: Travelled with family
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        1  Thank Sabrina B
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this reviewResponded 12 June 2024

        Dear J2611AVsabrinab

        Greetings from LUX* Grand Gaube!

        Thank you very much for choosing our hotel for your recent stay and thank you for taking the time to share your experiences with us.
        We are glad that you had a perfect break with us. We truly believe that LUX* Grand Gaube is all about an experience and a journey for all our guests towards exploring something different and unique through the holiday.

        As hoteliers, our priority is to offer each of our exceptional guests a unique experience and to meet their rightful expectations by surrounding them with all the attention and care they deserve. Hence, my team and I are grateful for the comments you have provided as it gives me and my team an opportunity to study in detail the pointers given by you and to work on the corrective actions immediately.

        We hope to see you back at the hotel very soon for more relaxing moments full of small attentions and pleasure.

        With best regards,

        Stephan Anseline
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 11 June 2024 via mobile

        We stayed at the hotel for our honeymoon and it was the best decision we could have made. The hotel is incredible, the staff is very friendly and always willing to make guests comfortable. They gave us several gifts for being on our honeymoon, which we appreciate very much.

        The hotel is in the best area of the island, surrounded by nature. It has several beaches that can be accessed from the hotel, making you not want to leave. The food is one of the best things in the hotel. It has several restaurants (all of which we tried) and they are all excellent. The head chefs are present and make the experience even better.
        The restaurant we liked the most was the Turkish one, but the others were also the best!

        David, the head chef was very friendly and even gave us good recommendations of the island.

        If we return to Mauritius, we would definitely come back to this hotel!

        Date of stay: May 2024
        Trip type: Travelled as a couple
        1  Thank Amuracciole15293
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Stephan Anseline, General Manager at LUX* Grand Gaube, responded to this reviewResponded 12 June 2024

        Dear Amuracciole15293

        Greetings from LUX* Grand Gaube!

        We are delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent honeymoon stay at LUX* Grand Gaube. The entire team is very pleased knowing that you had the most amazing honeymoon ever and wonderful stay. We thank you for praising our Chef, David.

        It was indeed a great pleasure having you stayed with us and hope to welcome you back again soon at LUX* Grand Gaube where possibilities are endless and we assure you of our very best services and attention at all times.

        Sincerely yours,

        Stephan Anseline
        General Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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