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Thomas M
Madison, Wisconsin

Incredible customer service!

5.0 of 5 bubblesReviewed 12 Jun 2024
It sometimes seems like customer service is a lost art but not at Mauricio Beachcomber Resort. The staff from the time we arrived made sure our vacation was perfect. Our bellhop, Siva was eager to assist us with luggage. Jonathan and all reception staff always greeted us with a smile and remembered our names. Kevin in the bar was very friendly and helpful to us, making sure we had what we needed. Our room was kept immaculate by Vanisha who was willing to help us with all of our requests. I know all of this sounds overly gushing, but we do not see this level of service at most other places we have been. We were also enamoured with the friendliness of the people of Mauritius. They truly love visitors and want everyone to enjoy their visit to their island. We were there 10 days and were not ready to leave at the end of our trip. If we get the opportunity to visit Mauritius again, Beachcomber is definitely the place we will stay. Keep up the great work!
Date of stay: May 2024
Trip type: Travelled with friends
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Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this review
Responded 13 Jun 2024
Dear Thomas M,

Thank you so much for your wonderful feedback. We are thrilled to hear that you had such an exceptional experience at Mauricia Beachcomber. It is great to know that our artisans, including Siva, Jonathan, Kevin, and Vanisha, made your stay memorable.

We are also glad you enjoyed the warmth and hospitality of Mauritius.

We look forward to welcoming you back on your next visit.

Best Regards,

Saukat Baubooa
Quality Assurance Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 June 2024

The room was excactly as the pictures, big comfortable bed and clean linen everyday. friendly staff and it has a beach you can actually swim in. We went on a glass bottom boat, was a bit dissapointed expected a viariety of fish including Memo...but otherwise the trip was quite good. Situated next to Grand Baie whom has lots to offer in other excursions, we sailed to the 3 Islands to the north on a catamaran, which was awesome, awesome...loved every moment of our stay. Food was fabulous, pity the 7 days passed to quickly...will definitely be going again soon.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stella d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this reviewResponded 13 June 2024

Dear Stella D,

Thank you for your detailed review. We are glad to hear you enjoyed the spacious room, comfortable bed, and friendly artisans. It is great that you had a chance to swim at our beach and explore the area, even if the glass bottom boat trip did not fully meet your expectations.

We are thrilled you had a fantastic time on the catamaran and loved the food.

We look forward to welcoming you back soon.

Best Regards,

Saukat Baubooa
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Loved the hotel, the beach, the pool and above all the food. All Mauritian food cravings satisfied. We had an amazing quality time with our family. Will definitely come back. Our baby loved the beach and the pool so much! Such a great experience.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rista C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this reviewResponded 13 June 2024

Dear Rista C,

Thank you for your kind words. We are delighted to hear that you and your family had such a wonderful time at our hotel.

It is great to know that you enjoyed the beach, pool, and especially the food. We are thrilled that your baby had a fantastic time as well.

We look forward to welcoming you back for another great experience.

Best Regards,

Saukat Baubooa
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

We had a great weekend. We went there to celebrate my daughter and my son's birthday. Very good atmosphere. Good variety and tasty food at the buffet. We got a good welcoming by Mr Abdur(reception) the comedien guy. We got a very good service by Mr kaviraj( main restaurant) during breakfast he is friendly and well welcome. We would also like to thank Mr Jaynarain who has always keep our room clean. He is very nice and friendly. He was well welcoming. Special thank to Mr Vicky ( bar ), Anisha, Tatiana, Dharma, Ashley(bellboy). Highly recommended hotel.

Room tip: Very good atmosphere. Good variety and tasty food. The staff are friendly and nice.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Krishna N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this reviewResponded 13 June 2024

Dear Krishna N,

Thank you for sharing your wonderful experience. We are thrilled to hear that you enjoyed your stay and had a memorable celebration for your daughter and son's birthdays.

It is great to know that Abdur, Kaviraj, Jaynarain, Vicky, Anisha, Tatiana, Dharma, and Ashley contributed to making your stay special.


We appreciate your recommendation and look forward to welcoming you back soon at Mauricia Beachcomber Resort & Spa.

Best Regards,


Saukat Baubooa

Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024

The buffet overtime had a variety of cold starters which I really loved and had 2 servings of the chicken salad a s the seafood salad. The main also was good and the icing on thcake was the dessert with numerous options to choose from with the lemon cake being the best amongst all.All in all we had a great Mother's day at Le Mauricia and would like to thank all the very friendly amd helpful staffs.

Date of stay: May 2024
Trip type: Travelled with family
Thank Wander35279421208
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this reviewResponded 10 June 2024

Dear Guest,

We are glad to hear you enjoyed your Mother's Day at Mauricia Beachcomber Resort & Spa.

The variety of cold starters, especially the chicken and seafood salads, sounded delightful.

It is great that the main course was satisfying and the desserts, particularly the lemon cake, were a highlight and our friendly and helpful artisans made your experience even better.

Thank you for sharing your positive experience.

Best regards,

Saukat Baubooa
Quality Assurance Manager

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Reviewed 9 June 2024 via mobile

We had a great weekend. Very good atmosphere. We got a very good service by Mr Kaviraj during breakfast he is very friendly and well welcome. We would like to thank Mr Jaynarain who has always keep our room very clean. He is very nice and friendly. He was well welcoming when we met him. Highly recommended hotel.

Date of stay: June 2024
Trip type: Travelled with family
Thank narayenviksha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saukat Baubooa, Other at Mauricia Beachcomber Resort & Spa, responded to this reviewResponded 10 June 2024

Dear Mrs Narayen,

We are thrilled to hear you had a great weekend and enjoyed the atmosphere.

Thank you for highlighting the excellent service from Kaviraj during breakfast and Jaynarain for keeping your room spotless.

Both are indeed friendly and welcoming.
We appreciate your recommendation and look forward to welcoming you back.

Best regards,

Saukat Baubooa
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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