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Pawan Moty

Exceptional Luxury at Royal Palm Beachcomber

5.0 of 5 bubblesReviewed 26 May 2024
From the moment I arrived at Royal Palm Beachcomber, the staff provided exceptional service, greeting me with warm smiles and ensuring a swift check-in. My suite was a haven of elegance, featuring plush furnishings, high-end amenities, and breathtaking sea view. The bed was incredibly comfortable, promising a restful night's sleep.The staff truly made the stay unforgettable with their attentiveness and professionalism.
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this review
Responded 29 May 2024
Dear Pawan Moty,

We would like to seize this opportunity to thank you for taking the time to share this exquisite review about your stay at Royal Palm Beachcomber Luxury on this forum.

We are absolutely delighted to read your heartwarming comments on the Art of Welcome by our team members from the moment you entered our premises.

In addition, we are thrilled that you discovered your suite to be a sanctuary of elegance, with its plush furnishings, high-end amenities, and breathtaking sea view.

Your kind words about our staff's attentiveness and professionalism are greatly appreciated. We strive to create unforgettable experiences for our guests, and it is rewarding to hear that we succeeded in making your stay exceptional.

We hope to have the opportunity to welcoming you back soon for another memorable experience.

Sincerely,

Jenny Lupier
Quality Assurance Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 May 2024 via mobile

Everything about this hotel is fabulous. The staff (all of them). The restaurants (we were on half board which I very much recommend..unlike other hotels, the HB choice at the Royal Palm was extensive and excellent). The beach (surely the best in Mauritius). The rooms (fantastic).
I honestly could not fault it. The GM came to greet us when we arrived. Simple, but such a lovely touch. As I said to Amrit, the Head of Concierge, as soon as I arrived I wanted to come back again. It was that good. We’re coming back..!

Date of stay: March 2024
Trip type: Travelled as a couple
Thank londonbeachers2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this reviewResponded 22 May 2024

Dear guest,

Thank you so much for sharing your enthusiastic review of Royal Palm Beachcomber Luxury! We are thrilled to read that your stay with us was a first-class experience in every way.

Your kind words about our staff, the extensive and excellent half-board dining options, our beautiful beach, and wonderful suites are deeply appreciated. We strive to provide the highest level of service and quality, and it is heartwarming to know that we exceeded your expectations.

Furthermore, we are delighted to read your heartwarming comments about the Art of Welcome by our GM, Mrs. Isabelle Bouvier, from the moment you entered our premises. Your positive recognition will be joyfully shared with her, Amrit, and the entire team, as it greatly motivates us.

We are delighted that you are planning to come back and we look forward to welcoming you again for another unforgettable stay.

Sincerely,

Jenny Lupier
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

The personal attention of all team members, friendliness and professional yet familiar attitude was overwhelming. The quiet atmosphere in the hotel, the wonderful fine sandy beach and the layout / situation of the resort are very appealing.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fennersreisen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this reviewResponded 21 May 2024

Chère Katharina Fenners,

Thank you very much for your lovely review of Royal Palm Beachcomber Luxury. We are delighted to read that you had a perfect stay with us and enjoyed our wonderful location.

We are pleased that you were amazed by the atmosphere of our hotel that gave you a haven of peace and tranquility.
In addition, we are deeply appreciative of your heartfelt acknowledgment of our dedicated team members. We will surely pass on your compliments to the team as recognition like this is truly motivating for us.

Once again thank you for your kind words. We hope to have the opportunity to welcoming you back for another relaxing stay in our paradise resort.

Sincerely,

Jenny Lupier
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2024

The hotel is simply gorgeous, when I return to Mauritius, I will 100% go there again ! Food, service, restaurants and rooms , everything is at the highest level! the best beach in Mauritius!
The area is well maintained, just a picture from Pinterest)

Thanks, Royal Palm Beachcomber Luxury - You will remain in my heart forever! And Thanks, Herwin you are the best representative of this hotel!

Date of stay: May 2024
Trip type: Travelled with friends
Thank Alla M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this reviewResponded 21 May 2024

Dear Alla M,

Thank you so much for taking the time to share your glowing review of your stay at Royal Palm Beachcomber Luxury. We are thrilled to read that you had such a wonderful experience with us and that you found our food, service, restaurants, and rooms to be of the highest level. Your kind words about our well-maintained grounds and beautiful beach are deeply appreciated.

It is always our goal to provide an exceptional experience for our guests, and knowing that you plan to return to us when you visit Mauritius again is the highest compliment we could receive. I will be sure to share your heartfelt thanks with Herwin and the entire team; they will be delighted to know that they made your stay memorable.

We look forward to welcoming you back to our little paradise and creating more unforgettable memories for you.

Sincerely,

Jenny Lupier
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

We had a very helpful and friendly waitress who assisted us with our lunch order and she left shortly after.
When our food was ready, it was left unattended over the counter for quite some time.
As we were watching , we could see the birds walking around our plates and tried to shush them and that’s when a waiter saw our food on the counter and suggested to have our food made again. He came back from the kitchen after less than 5 mins and the food was all cold.

The seafood pasta was such a let down, cold, unseasoned and undercooked.
The prawn sandwich was utterly bland and dripping in mayonnaise.

Our entrée however which was the spinach and feta filo was so pleasant.

Both the food quality and late lunch service can be improved for a hotel this luxurious.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Yusra A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this reviewResponded 13 May 2024

Dear Yusra A,

Thank you for sharing your culinary experience at La Plage Restaurant on this forum.

We read your comments with great concern and regret that your lunch did not meet your expectations. Please accept our sincerest apologies for the lapses in our service and the quality of the food you received.

Rest assured, we take your remarks seriously, and we will address these concerns with our restaurant team to ensure that such incidents are not repeated in the future.

Nevertheless, we are pleased to read that you enjoyed your spinach and feta filo entrée but were disappointed by the seafood pasta and prawn sandwich.

Providing a pleasant dining experience is of utmost importance to us, and your invaluable feedback will unquestionably help us identify areas for improvement and strive for excellence in all aspects of our service.

We hope to have the opportunity to welcome you back soon to provide you with a truly exceptional gastronomic experience from start to finish.

Sincerely,

Jenny Lupier
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024 via mobile

Incredible service with extreme product quality. Beach, restaurants and hotel in top condition. The staff reads every wish from the minds of the guests and is able to create an excellent atmosphere in a very professional manner, personally but with the necessary distance.

Date of stay: May 2024
Trip type: Travelled with family
Thank Hubert S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Palm Beachcomber Luxury, Other at Royal Palm Beachcomber, responded to this reviewResponded 13 May 2024

Dear Hubert S,

Thank you so much for taking the time to share your glowing review of your experience at Royal Palm Beachcomber Luxury on this forum.

Your compliments on the quality of our facilities and services are truly appreciated. We strive to exceed the expectations of our guests, and it is heartening to know that we succeeded in providing an exceptional experience.

In addition, we are delighted to read your appreciation of our personnel who delivered impeccable service through their Art of Caring. Your message will be shared with great pleasure as positive recognition motivates us all.

We hope to have the opportunity to welcoming you back for another outstanding experience in the future.

Sincerely,

Jenny Lupier
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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