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Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 2
Doublebois, Cornwall, England

Reviews from our community

Average - based on 1 review
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Reviews from our community

Brighton, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Needs finishing, Style over practicality ”
Reviewed 15 April 2017 for a stay in April 2017

Stayed here for 4 nights last week. Booked though Blue Chip Holidays who I've used before and always found them generally very good.
On looking at this destination on their site it looked perfect, nice price, perfect location to visit family, nice facilities.

On arrival, we found the heating was not working and no wifi (with two children and marketed as a family lodge) you would expect to have wifi, especially as it was on the bluechip holiday website. We rang the number that was given to us for any concerns. This actually rang the restaurant manager on their other park some 30 mins away who had never even been to where we were.
"Don't think the wifi is working yet" I asked why and where is it.... don't know sir. I also
Told the same last the heating not working... she said she would call a plumber!
Then the TV wouldn't work, no signal, freeview TV but constantly no signal...

Anyway I ended up ringing Bluechip who were apologetic and offered a £30 refund as I had to go and buy wifi.

Also, the hot water ran out twice on the 4th shower of the morning. I mean family lodges, and only 3 out of 4 people can have a hot shower.

It's such a shame as the lodge and setting are great (some building work going on but that's fine) the hot tub was amazing...

Just lacks a little attention to detail to ensure all is how it should be...

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 May 2017
Many thanks for providing us with your feedback following your stay, and we are sorry that you were disappointed with some aspects on this occasion. Please be assured that all feedback is gratefully received and invaluable in allowing us to continually strive to improve both our services and offerings.

I am liaising with the owners of the property to pass on your comments for their consideration and any appropriate action.Should you choose Blue Chip Holidays for any future bookings, please be assured that we have a friendly customer care team here at Blue Chip Holidays that are more than happy to assist with any areas of disappointment during your holiday to ensure your 100% holiday satisfaction.

We are delighted that you otherwise enjoyed your stay and experienced the stunning natural surroundings of Southern Halt. We do hope we have the opportunity of helping you plan more holidays with us in the future. Best wishes, Blue Chip Holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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