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Laura H
Pittsburgh, Pennsylvania

fine, but no free breakfast

3.0 of 5 bubblesReviewed 17 Jun 2024
We had a death in the family, so we had to make quick arrangements, and the place we stayed in the last time was booked. This one was cerainly acceptable, although the room was smaller and the general ambiance was somewhat less than at our prior choice. The sticking point for me was that the room price doesn't include breakfast. There's a Starbucks in the lobby where you can get a limited hot menu. It is totally my faut for not having read the website carefully enough, of course. But I would have made another choice if i'd been aware of that.
Date of stay: April 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviewed 22 January 2024

The room was big, clean and comfortable. The woman who checked me in made me feel welcome. She asked about my room preferences and where I had parked, then gave me a quiet room near that entrance. I appreciate the thoughtful service and would be glad to stay here again.

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Harriet M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2023

We stayed in a King Suite and the room was extremely clean and spacious. I believe the rooms were recently renovated because the colors were very contemporary. The main room had a sofa and chair plus desk. There was also a bar with fridge and coffee maker. The shower was one of the best showers I've ever used in a hotel. The staff was very welcoming and kind. I met Carolina in housekeeping one morning and I asked her if I could take some clean towels from the cart which was outside a room she was cleaning. ( I chose not to have my room cleaned that day) and she said "Of course, this is your home while you stay with us!" She also offered to freshen up my room. The manager of this property was also wonderful. We had to book 2 different reservations for our stay because we used points for some days. She told us we needed to exchange room keys for the nights we paid for. When I went back to the desk a few days later she had them ready! I couldn't believe she remembered. That is great service!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Dianne F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2023

The hotel was outdated with a color palette in the hallways left over from the early 1980s, with only a single elevator for a large floor-plan. We asked to be moved to the first floor to avoid having to walk 3/4's of the way around the second floor with our luggage cart. The hallways were filthy and did not appear to have been vacuumed for several weeks. There were laundry bundles in the hallway outside rooms well beyond time for the cleaning staff to collect and process them.

One of the two luggage carts had a broken axle.

The rooms we stayed in has recently been updated in corporate neutral grey-pewter-white. The door to our bathroom creaked as if it had been installed improperly. I reported both issues on check-out.

The clerk at check-in was cordial and efficient and was new to a customer-facing role. Good for her!

Another staff member was abrupt when we asked about availability of the Bistro. "No bistro. Our person quit." We told her about 24x7 coffee at a nearby Courtyard, she said "That would be nice" and walked off.

I understand the staffing challenges hoteliers have these days, but bad manners reflect inadequate training.

Not really up to my usual experience with the Courtyard brand. Local owner-operator needs to up its game.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Brian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2023 via mobile

They charged us for internet; we were never told that there were 2 ways to get online, and that one way would generate a charge.

We were there 2 nights. No maid service. We were never told that if you want maid service you have to REQUEST it.

Room was laid out super weird. 5 couples stayed there and we all agreed, all rooms were BIZARRE! Bed location was against a wall that I’ve literally never seen in my life, as it faced a window. Very awkward to get around.

Room and bathroom were apparently designed by the winner of the “Ugly and bland” contest. Aesthetically cold, and just “BLAH”.

Would not recommend.

Date of stay: September 2023
Trip type: Travelled with friends
Thank 673karenk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2023

Seven of us began a five-day bike ride to NYC at the Marriott Poughkeepsie. Shantel & the staff of the hotel were very accommodating, allowing us to put our bikes in our rooms and most importantly, allowing us to leave our cars in their parking lot for several days. The hotel was clean, quiet and very reasonably priced. Highly recommend to bikers and others in the area. And I never leave reviews! Outstanding place.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Steve N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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