The room was a 2. The breakfast was $12, wasn’t included.
The public areas were dirty. The bar lights give it a feel for the need for sunglasses. Not enough value here for the $234 we paid.
Ps, wasn’t even convenient to get a cup of coffee.
Pss,the facility is dated and had a not so good feel from the minute we walked in the door, should have gone with our gut feeling and gone somewhere different
Hi A9643AUlarryb,
Thank you for sharing your feedback with us. We appreciate knowing about your experience and will address these cleanliness concerns with our housekeeping team to ensure improvements are made. We value your insights and aim to enhance our guests' overall satisfaction. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
General Manager
Imane@holidayinnpoughkeepsie.com
845-462-4600 Ext.7402
I would not choose to stay here again. It would be fine for a quick overnight on a road trip, but not recommended if you plan to spend any time at the hotel.
Pros:
- Clean Room
- Friendly Staff: Quick check in and promptly answered any questions
- Budget Friendly
Cons:
- Location: This area is not walkable and there are not many restaurants nearby.
- Hotel Restaurant: There is a very limited dinner (6 options) and breakfast (4 options) menu. It seems like they just opened this portion of the hotel and the staff are still trying to figure things out such as how to take an order or cook food in a timely manner. For example, the person next to me waited 35 minutes for their breakfast of eggs, toast, and hash browns.
- Room Desk Height: If you are a business traveler, the height of the desk in the room is too high for any sort of computer work.
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality.
However, I am very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations and giving you the best breakfast experience and the location was not convenient for you. We understand that many of our guests have different needs and try to accommodate those needs to the best of our ability.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay.
My family and I stayed one night this past weekend. There are some definite areas in need of improvement at this location.
To be fair, I'll start with the good. Check-in was easy and the front desk was friendly and helpful. The two queen sized beds were comfortable. The bathroom was stocked with Dove products like shampoo, conditioner, body wash, lotion, and hand soap. The staff brought us extra towels (we had 2 in the room for a reservation for 4 people) and a blanket for the sofa bed.
On the down side, the hallways smelled like a whole lot of bleach was used to clean something up, but never really got rid of the old odor. Our "suite" was a main room with two queen beds and smaller room with a pull out couch and a desk. That room had an overhead light but no desk lamp. The mattress was awful and I feel guilty as a parent that my son slept on it. The AC/heating unit had a leak, so the carpet under it was completely soaked. In the bathroom, the shower curtain rod was coming loose from the wall so the curtain did not stay in place. This caused a bit of flood on the floor.
Our room rate came with breakfast. It was not up to the level of free breakfasts I've gotten at Hampton Inn or Homewood Suites (no waffle maker!). I would not have paid the $12.99 posted for it. There was also an outdoor seating area that looked lovely on the website (not to mention a pool table that I couldn't find), but in reality was a few chairs behind the hotel next to a creek. The walk to the fitness center was confusing and a little creepy (I would avoid 100-level rooms).
I'm sure someone will say that I should have brought these things to the attention of the staff, but on a one night stay it was not practical. There are many other hotels within a few miles of this one. They looked newer on the outside and I would choose any of them over this location in the future.
Hi Traveler61293057014,
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed some aspects of your stay, however, we are sorry to hear about the AC and the mattress and for any inconvenience this may have caused. Your feedback will help us to recognize our strengths and improve upon our weaknesses.
We greatly appreciate the time you've taken to review our hotel, and we look forward to your next visit.
Very nice and clean hotel. Has a nice restaurant and bar. Staff was great in all areas. Very quiet for the most part. Hotel was very clean. The only drawback I could find was that it was a little on the pricey side. I would recommend this hotel. Thanks
Hi julius20,
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Once again, thank you for your recommendation and we look forward to seeing you again!
As soon as we walked in, it smelled clean. That’s important. After a long day of traveling, we settled into our room. Then enjoyed time at the bar before it closed. Tracey was working the bar. She is fantastic! Very sweet and cordial with all the guests as they came and went. There was a wedding the next day and Tracey was very busy running the bar and delivering kitchen orders. Tracey stayed calm,handled the busyness with charm, fun character, and humor. My sister and I would come back just because of Tracey’s wonderful personality and good service. The room was clean and service desk personnel were courteous. Enjoy a wonderful visit here.
Hi Global14655095392,
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's wonderful to hear that you found our rooms clean and comfortable, providing a relaxing environment. We look forward to welcoming you back on your next visit, and we will be sure to pass along your kind words to Tracey!
