Very clean, staff is so friendly. Close to town. Easy to get to while visiting the kids at SUNY New Paltz. Rooms are a nice size. The fridge is an added bonus. Bathroom was super clean. Easy accessible parking. Close to the highway.
Highly recommend
Thank you so much, Vaca-CB, for your wonderful review! We’re delighted to hear that you had a very nice stay and found our hotel to be a great choice for families visiting students at SUNY New Paltz. It’s fantastic to know that you appreciated our easy check-in and check-out process, the cleanliness of our rooms and bathrooms, and the friendliness of our staff. We’re glad you found the location convenient and enjoyed the added bonus of the fridge in your room. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!
Arrived at 3:00pm to check in and get changed for a wedding that blocked rooms and had a bus departing at 4:15. Was told we did not pay for early check in but they had rooms ready and we could pay $40 to check in an hour early . This is the most obnoxious policy- and I have never encountered this anywhere in the country. They said we can change in the bathroom in the lobby. We set out luggage in a small table in the lobby as they also do not have a bell hop or ability to store luggage. We were able to get changed in the lobby and bathroom which both were very small. So now at 4:00pm there is a line of people in this tiny lobby waiting to check in when they could have checked everyone in advance and make the experience a lot less stressful. I will never stay in any of these hotels ever again- and also the facility reminded us all of Schitts Creek.
Thank you, Boss H, for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced during your check-in process, especially given the time-sensitive nature of your attendance of a wedding. We understand how frustrating it must have been to encounter our early check-in policy and the lack of luggage storage facilities. Your comments about the lobby space and the overall check-in experience are noted, and we are genuinely sorry for the stress this caused. Our goal is to provide a comfortable and seamless experience for all our guests, and it is clear we fell short during your stay. Please allow me a moment to provide some clarity on the matter of early check-in. As you are aware, our standard check-in time is 4:00 PM/1600 hours. This policy remains in place even if a room becomes available earlier. Over the past few years, we have seen a significant increase in early check-in requests, which has impacted our ability to accommodate all guests equitably. To manage this demand, we have implemented a nominal fee, of $30 plus applicable taxes, for early check-in. This fee helps us ensure that we can continue to offer this option to those who truly need it. The early check-in fee is essentially a charge for the additional time you wish to use the room beyond the standard check-in period. We hope this explanation provides a better understanding of our policy. We appreciate your candid feedback and hope you might consider giving us another opportunity to provide you with a more positive experience.
Very nice place to stay. The room was very clean, beds and pillows comfortable, and very quiet. There's a continental breakfast available with an assorted variety of items which was pretty good, better than usual. The front desk lady who checked us in was wonderful, good sense of humor and helpful with directions. We really appreciated the price, as it was about $125 less than the closest hotel across the way.I would definitely stay here again.
Thank you Rebecca, for taking the time to share your feedback! We’re delighted to hear that you enjoyed your stay at our hotel. Cleanliness, comfort, and a peaceful environment are top priorities for us, so we’re thrilled that you found the room to be clean and quiet. Our team works hard to maintain high standards, and it’s rewarding to know that our efforts made a difference during your visit.
We’re also glad you appreciated the continental breakfast. Variety is key, and we’re committed to offering a selection that exceeds expectations. As for our front desk lady, we’ll be sure to pass along your kind words. Her sense of humor and helpfulness are qualities we value in our team members. Lastly, we understand the importance of affordability. It’s fantastic to hear that our pricing was competitive and saved you money compared to nearby hotels. We’d love to welcome you back whenever your travels bring you to the area. Your recommendation means a lot to us! Safe travels, and see you soon!
Overall, we had a pleasant experience. Except for check in. We arrived at the hotel at approximately 3:45pm, 15 minutes prior to check in.
As soon as I approached the front desk, the receptionist stated that check in was at 4:00pm and that I had to pay $30 if I wanted to check in early. So needless to say, we waited the 15 minutes in the lobby to check in 🙄
I have been to numerous hotels all over the world and I have NEVER been asked to pay for checking in a few minutes, or even hours earlier. This was the first time!
Also, I ended up paying $30 extra to check out 2 hours later. The receptionist appeared to be very money driven and not very hospitable.
Thank you for sharing your experience with us Guest! It’s understandable that you had mixed feelings about the early check-in fee. Let me shed some light on this practice. Early check-in fees are quite common in the hotel industry. Here’s why:
Operational Costs: Hotels need time to prepare rooms for new guests. Housekeeping staff must clean, restock, and inspect each room thoroughly. By charging for early check-in, hotels can offset the costs associated with accommodating guests outside regular hours1.
Room Availability: Whether you can check in early depends on room availability. If your room is ready, you might be allowed to check in before the standard time. However, during peak seasons or weekends, chances decrease due to high occupancy levels1.
Loyalty Programs: Some hotels offer early check-in as a benefit to loyal customers. If you’re a member of their loyalty program, you might have an advantage1.
Personal Circumstances: Hotels may prioritize early check-in for guests with special needs or unique circumstances1.
Regarding your experience, it’s unfortunate that the receptionist’s approach left you feeling less hospitable. Clear communication about policies can make a difference. Next time, you might want to inquire about early check-in options when making your reservation. And remember, not all hotels charge for it—some offer it as a complimentary service. Safe travels! 😊🌟
Immaculate cleaning, white well keep linens and clean bathrooms. closes to amenities. Ms Gail was very nice 👍 friendly and helpful 😁.thank you.
Hello MargaritarK9247HL! Thank you for your review and ratings! We appreciate it. We are pleased to hear that you found our hotel to be clean and the front desk was friendly and helpful. We welcome and accept the title of your New Paltz home! We look forward to being of service to you in the near future. Thank you agin for your feedback.
