Very nice place to stay. The room was very clean, beds and pillows comfortable, and very quiet. There's a continental breakfast available with an assorted variety of items which was pretty good, better than usual. The front desk lady who checked us in was wonderful, good sense of humor and helpful with directions. We really appreciated the price, as it was about $125 less than the closest hotel across the way.I would definitely stay here again.
Thank you Rebecca, for taking the time to share your feedback! We’re delighted to hear that you enjoyed your stay at our hotel. Cleanliness, comfort, and a peaceful environment are top priorities for us, so we’re thrilled that you found the room to be clean and quiet. Our team works hard to maintain high standards, and it’s rewarding to know that our efforts made a difference during your visit.
We’re also glad you appreciated the continental breakfast. Variety is key, and we’re committed to offering a selection that exceeds expectations. As for our front desk lady, we’ll be sure to pass along your kind words. Her sense of humor and helpfulness are qualities we value in our team members. Lastly, we understand the importance of affordability. It’s fantastic to hear that our pricing was competitive and saved you money compared to nearby hotels. We’d love to welcome you back whenever your travels bring you to the area. Your recommendation means a lot to us! Safe travels, and see you soon!
Overall, we had a pleasant experience. Except for check in. We arrived at the hotel at approximately 3:45pm, 15 minutes prior to check in.
As soon as I approached the front desk, the receptionist stated that check in was at 4:00pm and that I had to pay $30 if I wanted to check in early. So needless to say, we waited the 15 minutes in the lobby to check in 🙄
I have been to numerous hotels all over the world and I have NEVER been asked to pay for checking in a few minutes, or even hours earlier. This was the first time!
Also, I ended up paying $30 extra to check out 2 hours later. The receptionist appeared to be very money driven and not very hospitable.
Thank you for sharing your experience with us Guest! It’s understandable that you had mixed feelings about the early check-in fee. Let me shed some light on this practice. Early check-in fees are quite common in the hotel industry. Here’s why:
Operational Costs: Hotels need time to prepare rooms for new guests. Housekeeping staff must clean, restock, and inspect each room thoroughly. By charging for early check-in, hotels can offset the costs associated with accommodating guests outside regular hours1.
Room Availability: Whether you can check in early depends on room availability. If your room is ready, you might be allowed to check in before the standard time. However, during peak seasons or weekends, chances decrease due to high occupancy levels1.
Loyalty Programs: Some hotels offer early check-in as a benefit to loyal customers. If you’re a member of their loyalty program, you might have an advantage1.
Personal Circumstances: Hotels may prioritize early check-in for guests with special needs or unique circumstances1.
Regarding your experience, it’s unfortunate that the receptionist’s approach left you feeling less hospitable. Clear communication about policies can make a difference. Next time, you might want to inquire about early check-in options when making your reservation. And remember, not all hotels charge for it—some offer it as a complimentary service. Safe travels! 😊🌟
Immaculate cleaning, white well keep linens and clean bathrooms. closes to amenities. Ms Gail was very nice 👍 friendly and helpful 😁.thank you.
Hello MargaritarK9247HL! Thank you for your review and ratings! We appreciate it. We are pleased to hear that you found our hotel to be clean and the front desk was friendly and helpful. We welcome and accept the title of your New Paltz home! We look forward to being of service to you in the near future. Thank you agin for your feedback.
This is a GREAT place to lay your head!
The rooms were very clean and spacious and the bathrooms shined!
The staff was very friendly and helpful.
There are many places to eat later at night Within close proximity.
Would highly recommend it and stay again when in the area!
Hello onehungrymama. Thank you for your through rating and review! We appreciate it. We are happy to hear that you found our rooms to be clean and spacious with a nice sine to them, the staff to be friendly and helpful, and you like the choice of man different places to eat within our town. We look forward to being of service to you the next time you are visiting the area. Again, thank you for your feedback.
The hotel is right off the highway. Very safe and secure location. The hotel was very clean. Smelled wonderful. The staff were super helpful and accommodating. The hotel is easily accessible within walking distance to many great restaurants.
Thank you snorkelfamilygirl, for your review and rating! We sincerely appreciate it. We are happy to hear that you enjoyed your stay with us, you found the hotel to be cleaned to your standards, the staff was accommodating & helpful, and the location of the hotel made it easy for you reach the awesome restaurants in town. We look forward to being of service to you in the future. Thank you again for your feedback.
