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Sam

Overwhelming Experience

5.0 of 5 bubblesReviewed 21 Aug 2024
With Simbo we bookend and paid deposit and after a view days of confirming we were upgraded from river view to sea view honeymoon suite (thanks Umngazi once again). Honeymoon suite obviously comes with its own benefits which we could also enjoy like a private pool/jacuzzi area and private breakfast/high tea area. We felt welcome since we arrived until we left. The service is exceptional with very friendly staff up to Management. Breakfast and dinner food selection is great with lunch being a buffet with a huge selection. Excellent wine & alcohol selection. For me and the wife this was the ultimate Transkei/wild coast experience and a bucket list item a must go for anyone. Unspoiled area with an unspoiled beach.
Only letdown: bacon and pork sausage served for breakfast are not from a butcher you can taste it is Eskort or Enterprise. No Wi-Fi at the rooms. Wood provided for the fireplace is wet. We ordered a private dinner with a sea food platter, don't get me wrong it was awesome and value for money for R600 per person however one will think they will serve a fresh crayfish caught at Umngazi rather than a lobster bought that was frozen for a while.
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this review
Responded 26 Aug 2024
Dear Badsam. Thank you for your exceptional, "overwhelming" and detailed review of your Umngazi experience. We're delighted that you enjoyed the upgrade that we were able to offer you and that you identify an Umngazi visit as a buck list item. I can assure you that we purchase all supplies from reputable and sustainable suppliers. Our processed meats and seafood are purchased from a family business and not a large chain. For the quantities required by a full hotel, it was not sustainable sourcing seafood and crayfish locally in a very sensitive environment. We appreciate your comments and for allowing us the opportunity to offer an informative response. It'll be an honour to welcome you back to "keep your bucket full". Wishing you friendly Pondo blessings from the Umngazi family.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      All reviews umngazi river bungalows sunset cruise the river family holiday wild coast seafood buffet dining room fish eagles outdoor shower out of this world wedding anniversary kids activities sea facing every meal whole family fantastic holiday excellent food
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      10 - 15 of 1 706 reviews
      Reviewed 22 July 2024

      We rated this family holiday as our best ever (mom, dad & two teenage boys). The location is breathtaking, and the hotel a real treat in terms of rooms, food and facilities. It's an outdoor enthusiast's paradise with unbeatable hiking, beach walks, kayaking and fishing. I'd like to particularly commend the staff on their catering to specific dietary needs. My vegan request was met with a variety of tasty choices at every meal. The drinks pricing was also fair which we appreciated. We loved our week at Umngazi.

      Date of stay: July 2024
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      Review collected in partnership with this hotel
      Thank meganwuite2024
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this reviewResponded 26 July 2024

      Dear Megan, Thank you for taking the time to write your amazing review. Umngazi is in a breathtaking location, and we are so happy that you found your visit faultless and that our team made it memorable for you and your family. We hope to see you soon. Wishing you and your family friendly Pondo blessings from the Umngazi family.

      Report response as inappropriate
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      Reviewed 13 July 2024

      We had a lovely relaxing time out at Umngazi. Absolutely loved the sunset cruises! The staff were very pleasant & couldn't do enough for you.

      Date of stay: July 2024
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      Review collected in partnership with this hotel
      Thank 146office
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this reviewResponded 15 July 2024

      Thank you for your lovely full house review and compliments following your stay with us at Umngazi. We're delighted to know that you enjoyed yourselves to the fullest and hope to welcome you back again soon. Wishing you well from the Umngazi team.

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      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 July 2024

      Our family recently spent 5 glorious nights at Umngazi. We drove there from Cape Town which was quite an adventure in itself. The roads in the far Eastern Cape were not great and littered with potholes, stop gos and animals. However arriving at Umngazi made the long, sometimes hair raising trip worthwhile. What a beautiful part of our country to visit. The staff were warm, friendly and helpful. The fully catered meals were mostly good and there was something at Umngazi for everyone. My husband and I enjoyed a sunset cruise one evening, a beautiful walk along the coast to Sugar Loaf and some stand up paddleboarding on the river. Our 14 year old had an absolute blast with the friends she met there and did not want the holiday to end. Our lovely, river facing family rooms were far away enough from the restaurant and main area to be peaceful. We enjoyed watching birds in the gardens and reading on the patio outside our room. I would highly recommend Umngazi Hotel especially for families with children.

      Date of stay: June 2024
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        • Location
        • Sleep Quality
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        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Sue B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this reviewResponded 11 July 2024

      Dear Sue, Thank you for taking the time to write this review. We are delighted to hear that you felt the trip to Umngazi was worth it once you arrived. It is a very special place and as you said such a beautiful part of our country, and we love sharing it with our guests. We happy to hear that you and your family enjoyed your holiday break here at Umngazi and that you enjoyed your room and found it peaceful. We hope to welcome you again in the near future. Wishing you and your family friendly Pondo blessings from the Umngazi family.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 7 July 2024

      Amazing family holiday venue with so much to do for adults and kids. The food is amazing ; the wine list exceptional ; the rooms is great and spacious and cleaners are superb ; staff is all friendly and helpful ; activities and options is second to none and the Spa is world class!!! Really can't fault anything at Umngazi!

      Date of stay: June 2024
        • Value
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        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank hanneslaubsc2022
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this reviewResponded 8 July 2024

      Dear Hannes, We are all delighted that you could not fault anything and so happy that you enjoyed your time at Umngazi. It was lovely having you and your family here. Thank you for the wonderful review. We look forward to welcoming you back in the near future. Wishing you friendly Pondo blessings from the Umngazi family.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 June 2024

      It was quiet an experience to be at Umngazi.It was really a treat for me and my husband,relaxing , welcoming,the staff is friendly.The food were exquisite,it was truly a paradise.The activities and facilities woow, amazing:boatcruize, Riverside Gazebo dinner,oh my word The spa,they really know what they are doing.The only thing that you can improve is try and modify the road it is really not smooth and increase the boards to show we are still on the right path to Umngazi.

      Date of stay: June 2024
        • Value
        • Location
        • Sleep Quality
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        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank mokekifufu4
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Keith Craig, General Manager at Umngazi Hotel & Spa, responded to this reviewResponded 4 July 2024

      Dear Valued Guest, Thank you for your magnificent review. We are delighted that you found Umngazi relaxing and our staff friendly. Our kitchen staff loved to hear that you found the food is exquisite. We are thrilled that you enjoyed all the activities. We all think of Umngazi as a piece of Paradise. We have noted the comment about the road and would like to advise that the road to Umngazi is a public road. We have been in touch with the authorities and there is a medium term plan to fix the road. Thank you again for taking the time to write your review and sharing your wonderful experience. Wishing you friendly Pondo blessings from the Umngazi family.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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