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Umngazi River Bungalows & Spa
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Reviews (1 109)
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Reviewed 30 August 2017

We had an amazing stay at Umngazi this past weekend, we hit a luck and got a stunning chalet at Emlonyeni right on the river mouth for 4 nights. It was far enough away from the main hotel for lots of peace and quiet but also close enough for us to enjoy the walks every day. We could practically roll out of bed and into breakfast with more gorgeous views and a private warm pool away from the kids on the other side :) The food everyday was awesome, especially the last night with a seafood buffet that will blow your mind, we literally rolled outta the restaurant every night. The whole place is extremely clean, ive actually never been to a place that's that clean. When you are done relaxing there is sooooo much to do. We went fishing and loved that we could hire a small boat and mission up river, we went sandboarding, stand up paddle boarding, long walks on the beach and rocks and on an awesome hike to the gap and blow hole. The only negative we had was that you could not sit in the bar in peace, there were always at least 20 kids in there at all times crying or making a noise or causing absolute chaos by throwing pool balls across the table, slamming doors and gates or just getting in the way when you want to get to the bar or play darts. We could not play pool as there was only one bent cue, the rest were all trashed, so on the rainy day we were a bit bored as the place is over run by kids. We understand this is a family resort and can’t wait to come back with our kids but they really should not be allowed to run amok everywhere due to their lazy parents, we would appreciate it if staff escourt them to their designated play areas :) Generally the staff were amazing, especially the restaurant staff, reception and the shop weren’t very helpful and it was sometimes like pulling teeth to get information from them on things to do etc but other than that everyone was super accommodating! Cannot wait to go back!!!!!

Stayed: August 2017
Thank Shredbettys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager81, General Manager at Umngazi River Bungalows & Spa, responded to this reviewResponded 6 September 2017

Dear Umngazi Guest,

Thank you so much for taking the time to write this kind review. I was happy to read that you enjoyed your stay in our Emlonyeni Bungalows, as you mentioned there were lots of children over the period you stayed with us as it was the school holidays. We do try and enforce no children in the bar but do rely on their parents as well to assist with this, unfortunately this is not always forthcoming.

It was super though to read that we will get to welcome you back soon.

Kind regards,

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

A most enjoyable stay for my wife and I in a room with a view of both the sea and the river. We were very promptly moved from our original room to another when we arrived to find our bathroom under water. All staff very helpful offering excellent service.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank patrickdM2070HB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly v, Public Relations Manager at Umngazi River Bungalows & Spa, responded to this reviewResponded 29 August 2017

Thank-you for your kind words and acknowledgment.
We sincerely apologize for the inconvenience caused and thank-you for your understanding. The bathroom plumbing has been repaired and back to normal.
We look forward to welcoming you back soon.
Warm regards,
The Umngazi team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

We have recently returned from a week of bliss at this exceptional resort. The setting is exquisite, the food delicious and the staff awesome and friendly. This resort is a child friendly paradise with activities galore for the whole family. You cannot visit without a session in the spa. The only downside is leaving

Stayed: August 2017, travelled with family
Thank Tracigvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager81, General Manager at Umngazi River Bungalows & Spa, responded to this reviewResponded 20 August 2017

Dear Umngazi Guest,

Thank you so much for this wonderful review, so pleased that you enjoyed all that is on offer here at Umngazi. By the sounds of it we will be getting the opportunity of welcoming you back again soon.

Thank you so much for your support.

Best wishes,

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Spent a week away mid Jul2017 at Umngazi.....awesome winter break
Will always be a special place, 1st time away with my boyfriend's family. Six adults & 6 kids. The kids had a blast and so did the adults. The spa was a little piece of heaven...stunning views from our bungalow. Friendly, helpful staff....the food was delicious...we looked forward to mealtimes. Will certainly be back next year.

  • Stayed: July 2017, travelled with family
    • Cleanliness
    • Service
Thank SaloNaidoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager81, General Manager at Umngazi River Bungalows & Spa, responded to this reviewResponded 9 August 2017

Dear Umngazi Guest,

Thank you so much for your kind review, it was wonderful to read that your stay was a memorable one and that everyone in your party had a blast.

I do hope we get to welcome you back again soon.

Kind regards,

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

We recently had the most wonderful week's stay at Umngazi. It really is the most beautiful place which will always hold a special place in my heart. Everyone was so friendly and the service we received was great. Not to mention how amazing the food was every single meal we had. There was some construction work going on in the bungalow next door to ours but management did not hesitate to ask them to stop during our baby's nap times which was greatly appreciated.

We will DEFINITELY be back. Thank you Umngazi for such a special time.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager81, General Manager at Umngazi River Bungalows & Spa, responded to this reviewResponded 3 August 2017

Dear Nicole,

Thank you so much for the wonderful review, it was great to read how much you enjoyed your stay with us. I will obviously share your kind comments with the team, my apologies for the refurbishment noise but happy that it did not interrupt your holiday in anyway.

Thank you so much for your support and we look forward to welcoming you back again soon.

Kind regards,

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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