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All reviews full kitchen washers and dryers small swimming area outdoor pool location is ideal office staff tea island great for families condo loft units jacuzzi timeshare furniture deck dock slips
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Reviewed 30 May 2017 via mobile

Stayed here last year and loved it! However, this year was very lacking both in service and unit amenities. Checked in and given the wrong unit promised, but somehow after requesting the unit we originally wanted they gave us the correct one. We requested balcony chairs and were promised several times to no avail. We were told we'd have it to you first thing in the morning and nothing came. Too many excuses. Of all weekends, they should have prepared the jacuzzi to be functional especially given the weather forecast. I just feel like they don't care about pleasing guests. It's too bad because we could highly recommend this place to friends and would plan to stay here in the future, but unfortunately with the way they dealt with issues and requests (it was a very slow weekend too), I can't imagine staying here again. There are so many options in LG, I would not stay here!

Stayed: May 2017, travelled with family
1  Thank gatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 June 2017

Hello,
I am surprised to hear this as we go above and beyond to accommodate our guests. I am very sorry you had a bad experience with us during your stay. I wish you would have discussed this with us before leaving. We moved other guests around to accommodate the switch of units for you since there was a miscommunication at the time of booking last year.

Again, I do apologize for your inconvenience during your stay!

Kind regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

This was my first visit to the Quarters at Lake George and it was so beautiful! My girlfriends and I had a condo right on the lake and the view was spectacular. Jessica was so helpful and welcoming. From the moment we checked in she made us feel right at home. We had some cell phone problems so she printed off our ski tickets for us. She also knew some really good restaurants. Unfortunately, we didn't stay long enough to try all of them, but the ones we did try were delicious! It was an amazing time and we will definitely be returning for the 5 star service, the gorgeous views and the delicious food!

  • Stayed: March 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Catty95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 March 2017

Hi Catty,
Thank you very much for your kind review! I am happy to hear you enjoyed your stay with us. Next time you are here you will have to check out the rest of those restaurants!

Hope to see you soon!

Kind regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2017

The place was very nice. The location is right on the lake. The layout is a little tight but the landscaping is beautiful. The unit was clean and open. The beach/pool was small.

However, all of that does't matter when the staff is rude. Jessica made many mistakes with our reservation. She made no effort to make us feel valued. To her we were just a number.

It's too bad that such a nice place doesn't treat people with with a smile and some respect

  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank rsz28gt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 March 2017

Hello,
I am very sorry to hear you feel this way! We at The Quarters truly pride ourselves in our guest relations and have a fantastic rapport with our guests. If a mistake is made with a reservation we do our upmost to rectify the situation. In 2017 we have some great things coming to The Quarters and I hope you give us another shot and enjoy what our beautiful property has to offer!

Kind regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

We swapped our timeshare through RCI to stay here the week before Christmas. We arrived late, but our welcome packet was ready and waiting for us. The condo was lovely with a view of Lake George from upstairs; it seemed to have been freshly painted and appointed. There were plenty of supplies (dishes, cookware, silverware, etc.) They even provided dish detergent. Other reviewers complained about the noise, but we never found it to be an issue. Granted there were not a lot of people staying at the resort, but even within the condo, there seemed to be soundproofing (running showers and flushing toilets weren't heard). The layout was nice with the downstairs bedrooms separated by a staircase. The mattresses were excellent and seemed new. Plenty of pillows and blankets. The staff was friendly and helpful. We would definitely stay here again. The only caution is about Lake George itself. Touting itself as a 4-season destination may be overselling it a bit. The visitor's guide led us to believe there was a lot more open than actually was. If you are a winter outdoors person, there is plenty of opportunity to ski, tube, snowshoe, etc. but if you are looking for shopping, restaurants or other activities you may wish to visit during the summer.

  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016

We come up here for Americade every year and it always rains at least 1 day or so. The condos are very comfortable, clean and are nice to hang in if it is raining. The amenities like the laundry room, coffee machine in the lobby, free wifi access, the grounds, as well as the folks that work here, make this a nice place to stay. The new management changed the pricing a little from the previous management. It increased a little, but that progress.

Room Tip: The rooms on the lake have the best views.
  • Stayed: June 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Gerald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 October 2016

Gerald,
Thank you very much for your kind review! We appreciate it.

Hope to see you again next year!

Kind Regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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