Stayed comfortably for three weeks. The staff were very helpful, friendly and professional. Lunch and dinner when I did have it was good. Breakfast was a little bit of a disappointment but overall a good experience.
Expedia.com
Taking safety measuresBooking.comExpedia.com
I stayed here the end of October 2020. The recpetion staff where very professional and made check in a breeze. The room was tastefully decorated and had all the little extra toiletries which were a bonus.
The included breakfast was cooked to order and came out perfect. Pool side bar was very relaxing and had some delicious refreshing cocktails.
I highly recommend this place, will definitely stay again!
Staff appears uninterested in their job, going by their lack of proactivity. Check-in takes too long.
It is not professional to be busy with your phone when dealing with a customer. Also, the access road from the main road is poor at best.
Overall satisfaction. This was my second visit to the facility. I was impressed the first time and I had to recommend to my colleague that we try the urban again. you have not disappointed. Keep it up.
Looking at the website and what was described I looked forward to my stay, but sadly the stay was not the same. Breakfast was served cold, it took ten minutes to get an omelette, waitron staff had to be called to attend to me even though there were no other patrons in the restaurant. The floor of the hotel in the rooms is peeling and is in need of urgent rehabilitation
The Urban hotel in Ndola ensured such a pleasant stay. The incredibly friendly staff will make you feel more than welcome - not just some of the time, but all of the time that you are there. Great place to stay at if you are travelling for business.
