Staff appears uninterested in their job, going by their lack of proactivity. Check-in takes too long.
It is not professional to be busy with your phone when dealing with a customer. Also, the access road from the main road is poor at best.
Expedia.com
Taking safety measures
Agoda.comHotels.com
Overall satisfaction. This was my second visit to the facility. I was impressed the first time and I had to recommend to my colleague that we try the urban again. you have not disappointed. Keep it up.
Looking at the website and what was described I looked forward to my stay, but sadly the stay was not the same. Breakfast was served cold, it took ten minutes to get an omelette, waitron staff had to be called to attend to me even though there were no other patrons in the restaurant. The floor of the hotel in the rooms is peeling and is in need of urgent rehabilitation
The Urban hotel in Ndola ensured such a pleasant stay. The incredibly friendly staff will make you feel more than welcome - not just some of the time, but all of the time that you are there. Great place to stay at if you are travelling for business.
Its proximate to the airport makes it I deal for traveling passengers. The staff were helpful and friendly. The rooms, beds are comfortable and is a plus with the addition of a fridge in the room. The availability of swimming pool is a good idea especially during this hot period.
Great place, great location, beautiful lawn, beautiful people. The urban hotel has be best location in Ndola. The place is very quiet, cool and secure making it the best hotel around. The surroundings are well maintained with beautiful plants, flowers and lawn.
