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All reviewscourtyard by marriottjfk airportnext morningfederal circleshuttle servicean early flightnew yorkfront desk staffthe hotel is cleanone night stayshort staylate checkcoffee makeran overnight stayevery half hourinternational flightfree shuttle
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Reviewed 4 weeks ago

Love the staff at this hotel -- they keep me coming back. Special kudos this trip to Sharonda and Moveta at the front desk (I'm amazed they always remember me!), shuttle drivers George and Marquis (super helpful), Josephine at the restaurant (fantastic attitude), and Robert in Engineering, who fixed my room safe and left a thoughtful note.

Stay was a little underwhelming because of a few policy changes and facility quirks. Disappointed that the "welcome gift" of water and cookies is no longer provided for Rewards members. This is the second time in two stays that I've had a malfunctioning room safe. The shampoo and lotion bottles seemed like they may have been previously used -- not quite full. Breakfast menu is very limited (weren't there some hot options in the past?). Prior stays have been great, this one not quite as much, but I'll keep coming back because of the people.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SeattleGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard New York JFK Airport, responded to this reviewResponded 4 weeks ago

Dear SeattleGlobetrotter,

Thank you for your loyalty and continued business. Our team takes great pride in providing an excellent experience for each and every guest, and we are so glad you were pleased with our services. However, we are disappointed that you left less than 100% satisfied on your recent stay. Your concerns will be shared with our team so we can prevent similar mistakes from happening again We appreciate your constructive comments and will ensure that you have a perfect stay in the future. We look forward to welcoming you back soon to Courtyard New York JFK Airport.

Best Regards, 
Tanya Jamal 
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Nice hotel. Abdool gafar/ bartender there is most accommodating and very friendly! We have stayed here many times over the past 7 years. Abdool always remembers us and takes extra good care of us. I will definitely stay at the courtyard Marriott again in the coming years! Yes

Stayed: June 2018, travelled with friends
Thank clarkrobertg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard New York JFK Airport, responded to this reviewResponded 4 weeks ago

Dear clarkrobertg,

Thank you for staying at the Courtyard New York JFK Airport and for writing a review recognizing Abdool for his outstanding hospitality. He has a passion for excellent service, and we will share your kind words with him at our next staff meeting. Thank again and we hope that you will visit us again soon!

Best Regards,
Tanya Jamal
Assistant General Manager

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Reviewed 4 weeks ago

Very convenient to JFK Airport. We stayed on both ends of a month-long trip to the UK. Van service picks you up at Federal Circle on arrival and drops you off directly at your terminal when departing. The service runs every 1/2 hour, 24 hours a day. The rooms are typically Marriott comfortable with excellent mattresses and pillows. The restaurant offers good value meals. Despite being adjacent to the airport, the Belt Parkway, and the Van Wyck Parkway, our room on the 11th floor was blissfully quiet. The real stars of this place are the employees: universally friendly and helpful and making you glad you stayed here. If you have a car, be aware that parking is severely limited, but that did not affect us as we utilized the van service to and from the airport. We will definitely stay here again when staying overnight to connect to flights at JFK.

Room Tip: The higher the better
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank saratojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard New York JFK Airport, responded to this reviewResponded 4 weeks ago

Dear saratojo,

Thank you for staying at the Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. Our team’s #1 goal is to provide an excellent experience for each and every guest, and they’ll be so glad knowing they succeeded in delivering that for you. Thanks for the nice review, and we hope to see you again the next time you are in New York.

Best Regards, 
Tanya Jamal 
Assistant General Manager

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Reviewed 14 June 2018 via mobile

All around, you will enjoy your stay at this Courtyard by Mariott hotel. From the reps at the front counter to the hotel maids to the hotel shuttle drivers, all friendly and welcoming. I’ve stayed at this location multiple times within the past years and I am never unsatisfied. One gentlemen in particular, one of their shuttle driver’s Yakov Gavrielov is always helpful and courteous. It’s been a few months since I’ve stayed at this hotel but he still remembered me and which terminal I would be heading to. I was waiting at the lobby entrance and he entered the building and greeted me with a hand shake and said hey my friend, terminal 8 right? Such a nice guy. It’s people like him and others here at the hotel that make me want to return and reserve rooms.

Stayed: June 2018, travelled on business
Thank Isaacbaez95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard New York JFK Airport, responded to this reviewResponded 15 June 2018

Dear Isaacbaez95,

Thank you so much for the amazing review of the Courtyard New York JFK Airport. We're happy to see that we were able to spoil you during your stay and that our staff exceeded your expectations. We will certainly share your comments and recognize Yakov at our next staff meeting. Thanks for your continued business, and we look forward to welcoming you back soon.

Best Regards, 
Tanya Jamal 
Assistant General Manager

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Reviewed 11 June 2018

We had an early flight out to Vegas with the threat of a snow storm, so we used our points to stay near the airport. We parked at the long term, grabbed the shuttle to the rental car stop (called ahead to let the hotel know) and then we got the hotel shuttle. The next morning, we hopped on the hotel shuttle to the terminal. Rooms were clean and comfortable.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Aimee40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard New York JFK Airport, responded to this reviewResponded 12 June 2018

Dear Aimee40,

Thank you for staying with us at Courtyard New York JFK Airport during your trip. We are glad your stay with us was everything you expected. We believe our clean, comfortable accommodations, convenient location to the airport, and reliable shuttle service makes us the perfect hotel for travelers. We hope you will choose us again the next time you are in New York.

Best Regards, 
Tanya Jamal 
Assistant General Manager

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