The Park Itself:
Fabulous staff at the entrance and shop. The park is well kept and it was wonderful to see not only the Rhinos but also all the other wild life. Great to see the army patrols. Two outdoor staff members, walking around the chalets, looked hung over at 11am....this is not acceptable.
Hopeless! Bookings made in full payment were not held for clients despite numerous emails and phone calls to confirm that all was in order. I hope that soon the bookings will be able to be done at the Sanctuary itself, as staff seem more competent there. Urgent intervention is needed here, as this poor service for such a wonderful destination is going to put people totally off visiting!!
Urgent maintenance is needed , doors falling off, kettle not working, water in shower drain blocked, water was "off" the one morning and the staff did not even know?, taps loose, toilet seat broken.
This is poorly managed and for the price it should be kept in a much better condition.
I would really love to return for the wild life but the rest puts me totally off.More
- Room Service