Breakfast was awful- even having no cereal once. Room wasn't cleaned. Neighbors woke us up at 3:00 am, three nights in a row, even after complaining. I was given a 15% discount bc of all of this.
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Mike L
Good Hotel for Quick Stop
Reviewed 03 Jul 2024via mobile
Stayed here for one night while passing through the area. It’s a large clean property with large rooms - enough for two queen beds and a sofa. Check-in was a breeze. Breakfast didn’t have a lot of options but the attendant was super nice and kept everything well stocked.
Took off a star because the dryer didn’t do a very good job of drying our laundry - suggest replacing the heating element.
Date of stay: June 2024Took off a star because the dryer didn’t do a very good job of drying our laundry - suggest replacing the heating element.
Trip type: Travelled with family
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SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this review
Responded 15 Jul 2024
Thank you for taking time to give feedback regarding your stay. We are always looking for ways to improve, including our breakfast offerings. We are pleased everything went well for you and we appreciate the suggestion regarding the guest laundry room dryer.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (66)
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All reviews nice and clean hotel breakfast bar hudson valley stayed here beds were comfortable front desk motel renovation housekeeping accommodations
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9 - 14 of 66 reviews
IzzyD1111
1
Date of stay: May 2024
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this reviewResponded 3 June 2024
We appreciate your taking time to give feedback regarding your stay. We are sorry that you did not have a good experience. What you described is not the norm for this property so we hope if you come back you will have a different experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GaryLuisa
Bristol, Connecticut
6
This was our second time staying at this property and once again it was wonderful. The rooms are clean and comfortable. The staff and service great! The property is well maintained and very clean.
Fresh coffee brewing throughout the day and night, hot water for tea or hot chocolate. This is our go-to hotel when we are in the Hudson Valley as we perform at the Hudson Valley Pirate Festival in May.
Date of stay: May 2024
Review collected in partnership with Best Western
Ask GaryLuisa about SureStay Plus Hotel by Best Western Highland Poughkeepsie
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this reviewResponded 15 May 2024
Thank you very much for taking the time to give feedback regarding your stay! Our top priority above all is guest service and cleanliness and we very much appreciate that you were happy. We look forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
M2337NTpauls
Mexico
61
A nice quiet, clean and safe hotel. The desk staff, both evening and morning, were very accommodating and professional. The breakfast selection was average (not bad) but the hot breakfast sandwiches were the tie breaker. Check in and check out was smooth.
Date of stay: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this reviewResponded 15 May 2024
Thank you very much for taking time to give your feedback and for staying with us. We hope you return for another visit soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gdgean
122
We were in the area to help a very sick relative who died the first night of our stay. The manager, Dorothy Riley, provided the type of service that allowed us to extend our stay to three nights, which helped us handle funeral arrangements for our relative. Dorothy's kind and thoughtful service helped us get through a very difficult time.
Date of stay: February 2024
Review collected in partnership with Best Western
Ask gdgean about SureStay Plus Hotel by Best Western Highland Poughkeepsie
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this reviewResponded 7 February 2024
We were so sad that you had to come stay with us for the reason stated. However. we are grateful that you took time to review the property and the services provided. We hope if you come to stay again it will be for a happier occasion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maggem1506
Babylon, New York
1
We enjoyed our stay at this hotel. We have stayed at other hotels and this is by far one of our favorites. We will definitely stay here again. Staff is friendly and the place is clean and comfortable.
Date of stay: January 2024
Review collected in partnership with Best Western
Ask maggem1506 about SureStay Plus Hotel by Best Western Highland Poughkeepsie
1 Thank maggem1506
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SureStay Best Western, General Manager at SureStay Plus Hotel by Best Western Highland Poughkeepsie, responded to this reviewResponded 1 February 2024
We thank you for your repeat patronage and comments. We appreciate your input and hope you will return for another visit soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC