We stayed at this hotel because it was within proximity of Bear Mountain State Park and Resorts World (new Casino by Monticello, NY). The owner was friendly and concerned about his guests and that is what we expect wherever we stay. The room itself wasn't bad for two nights stay and the price wasn't bad considering it was the Metro New York area. But the room itself could have done with a makeover as it looked like it seen better days. The things we noticed: outlets in which the covers were coming off (electrical hazard) and there was a dead ant in the bathroom (I mentioned the ant to the owner after we checked out and he said he would look after it). In addition: The bed was a little to hard and it was high off the ground (we both have back issues) and the TV remote was hard to figure out. Breakfast choices were mostly starch items with little other choices offered. Obviously we were not expecting Four Seasons, but if a Comfort Inn was in the area and the price was right, we would have taken that. Overall, we only needed a place to sleep and a convenient location base in which to do our sightseeing, so the hotel most certainly did the job in that area. If the owner decides to look into the above things mentioned notifies me that these issues have been addressed, then we would not hesitate to stay here again.

At check- in the manager on duty/owner Yogi was incredibly rude to the family checking in ahead of us. While we were checking in he was on the phone yelling at someone that he doesn't issue refunds. Not the best way to start off our stay. We checked in and went to our room. It smelled very strongly of disinfectant as soon as we walked in. There were only 2 towels and 2 washclothes in a room for a family of 4. My husband went to the front desk and Yogi grumbled but gave him a stack of "towels" which turned out to be bathmats. The room wasn't super cool so my husband checked the AC unit-there was no filter in it and it was clogged with dust. Same story with the exhaust fan in the bathroom. So caked with dust it was blowing it out. There was mold in the corner of the shower as well. Add in some boogers(snot) stuck to the bathroom wall and wall next to the bed and this place is a gem to stay at. The real kicker- a smoke alarm from 1980 w/ no battery in it. My husband notified the desk of the issues and was told nothing could be done. At check-out we told the young kid at the desk of the problems again and he wrote them in a book to "be addressed". I showed him the pictures I took and he just shrugged his shoulders and chuckled. Overall one of the worst customer service experiences I have ever encountered.