Good day Kim. Thank you for your review and I am really sad that you did not enjoy your stay. Big Cave Camp as per all of our marketing information is a game lodge that is set into its natural environment, and that is what we pride ourselves on. The lodge is barely visible upon arrival. The lodge is built on the rocks and thus yes when it has rained the rocks are probably slightly slippery yet we have NEVER had any incidents of people falling or hurting themselves. Likewise the pool is built into the natural rock, and so does have a different texture to a standard fiber glass pool, however apologies if you did not like it, or found it slimy. Quite honestly I really do not believe that you should have been placed by your tour operator in a bush lodge, you definitely would have been a lot happier in a hotel in the city. In addition our rooms have recently been renovated this year, and everything in the rooms are brand new. The toilets, plumbing, showers, linen, curtains etc. Thus I am afraid that I dispute your claim that the room was dusty and had a musty smell. I have yet to ever have this sort of complaint from any other guests which is easy to see on Tripadvisor. In addition the hot water runs from gas heaters on the outside of the room, and is easily rectified if there is any issue by simply replacing the batteries, which we do if the issue is raised . So again I really find it hard to believe that you had no hot water throughout your stay. In addition the claim that there was no toilet paper again is very difficult to believe, and the reason the toilet did not function correctly for a morning was due to the fact that you managed to break the new mechanism which we subsequently repaired.. We did not have any other complaints from the rest of the group who travelled with you. In addition when you complained that you wanted a room on your own even though you had not paid for a single supplement we gladly accommodated you. Lastly you actually paid using a credit card so am not understanding why Lin my manageress would then raise an issue about this. Ninety percent of our clients pay using credit card, so this is nothing unusual. Thus in conclusion I very sorry that you did not enjoy your stay, but definitely dispute that the rest of your group share your point of view. We have had no negative feedback from the tour operator either. Best Regards Dave Waddy

Hi Sally. Thanks for the review and we are glad you enjoyed your stay. Unfortunately the National Park fees and vehicle licensing fees cost us a lot of money each year, so we have to charge a reasonable amount for activities, and US 60.00 per person excluding Park fees is average for our area. Sincere apologies on the bikes, as it is a quiet time of the year they are all being serviced currently. Likewise the sunbeds we already have the fabric to recover the cushions, however are still waiting for the high density foam to come up from South Africa. So apologies on that one as well. Sad you did not find us good value for money, we are still one of the best priced products in the Matobo Hills :) . Best Regards Dave