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Reviewed 26 June 2018

This hotel is beautiful and the rooms are clean. The staff at this hotel is just great. The evening reception they do is so good. The bartender the first night we were there saw I had my daughter with me and said he could make her a Shirley Temple. She loved it. The breakfast is great!! The staff did a great job anything we asked they helped us. We loved this place!

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank LETITIA82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janaysia T, Manager at Embassy Suites by Hilton Syracuse, responded to this reviewResponded 19 July 2018

Hello LETITIA82,

Thank you for your recent review of your experience at the Embassy Suites. We pride ourselves in going the extra step for our guests. The thoughtfulness of our Reception Service Bartender is just an example of that compassion. We hope your daughter enjoyed it! We sincerely hope that if your travels bring you back to the Syracuse area, you choose to stay with us again.

Thank you,
Janaysia Torrence
Front Office Manager

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Reviewed 26 June 2018 via mobile

Very upscale awesome hotel, managers reception was great, breakfast was awesome, shuttle is down so they provide a taxi service for you at no charge, beautiful decor, beds very comfortable, pool and hot tub very clean and nice, always plenty of towels stocked at and the pool. Staff was so fantastic and helpful

Stayed: June 2018, travelled with friends
Thank terry0012015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janaysia T, Manager at Embassy Suites by Hilton Syracuse, responded to this reviewResponded 1 July 2018

Hello terry0012015,

We appreciate your feedback on your recent experience at the Embassy Suites East Syracuse. As an Embassy Suites we are expected to provide an enjoyable experience at the Manager’s Reception and the Complimentary Breakfast Buffet. We are delighted to see that you were extremely satisfied with both features.

As you know, our staff interact with our guests more than Managers and we train them to provide excellent service and pleasant interactions. May I ask if there was a specific staff member that you remember providing great service? We recognize staff members every week for their service and we’d be happy to know who left a lasting impression with you.

Thank you for your kind words and we look forward to seeing you again!

Janaysia Torrence
Controller

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Reviewed 26 June 2018 via mobile

Loved every moment of my visit at this hotel. I truly recommend this property to couples, business people, solo travellers. The reception was amazing. Also the breakfast from 6 to 9 was very well organized and yummy. The service was great! I would recommend this hotel 100%. Thanks.

Stayed: June 2018, travelled as a couple
Thank Nadine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janaysia T, Manager at Embassy Suites by Hilton Syracuse, responded to this reviewResponded 1 July 2018

Hello Nadine L,

Thank you for your kind words in regards to your recent stay at the Embassy Suites. Our hotel looks to engage travelers of all kinds and sincerely appreciate that you feel we’ve executed.
Our complimentary breakfast is a feature that our guests look forward to and we look to make it a smooth and fulling experience.
We hope that you choose to stay with us again, should your travels bring you back to the area.

Thank you,
Janaysia Torrence
Controller

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Reviewed 23 June 2018 via mobile

We stopped here while taking a cross country driving trip. We were greeted with a plate of chocolate chip cookies. That made my son very happy.

I love the courtyard appearance. Lots of places to sit and read or commune with others. The pool was big and had a lot of space for multiple families to use.

The had a made to order breakfast bar of omelettes. It was nice to have that option. They had walk up juice drinks (cranberry, apple, etc)

There were many areas to charge in the rooms. That’s a plus and two elevators to get to all 5 floors.

Stayed: June 2018, travelled with family
Thank 899nyreec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janaysia T, Manager at Embassy Suites by Hilton Syracuse, responded to this reviewResponded 1 July 2018

Hello Nyree C,

Thank you for taking the time to reflect on your recent experience at the Embassy Suites East Syracuse. As we look to provide a memorable experience for all guests, we are extremely pleased to hear that your entire family enjoyed the trip.
Our open lobby provides a calming and relaxing atmosphere to many guests. Did your done notice the fish in our pond? We like to give each child the opportunity to feed the fish during the day.
We hope that on your next family outing you choose to lodge with us again. We look forward to seeing you!

Thank you,
Janaysia Torrence
Controller

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Reviewed 21 June 2018

I stayed here for business 2 days, 1 night. The AC in my room and my coworkers room was not operating properly (2 different floors). Very muggy and stuffy. Even set to 60 degrees and it would not cool off. There were also nats and fruit flies everywhere!?! Not pleasant trying to swat them away while eating breakfast.
The bed was OK, the rooms could use updating.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank aamatulli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion P, Manager at Embassy Suites by Hilton Syracuse, responded to this reviewResponded 23 June 2018

We appreciate the time you took to complete this review of our property. We are glad you decided to stay with us while traveling on business. I am truly sorry for the maintenance issues that occurred during your stay. We have brought these items to the appropriate team members and will work to get them corrected!

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