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All reviews basketball court great gym nice workout room sports room state fair great property small fridge the staff was friendly and helpful foosball table beds were very comfortable clean hotel oatmeal maids soaps dresser tv syracuse
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Reviewed 16 September 2018 via mobile

Close to the mall, brand new,clean, and modern. Easy checkin and check out. Had a basketball court indoors and a nice workout room. Loved the squeezable bathroom products. The bed was super comfy too.

Stayed: September 2018, travelled as a couple
Thank Erin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleQ333, Manager at Tru by Hilton Syracuse-Camillus, responded to this reviewResponded 4 weeks ago

Hey Erin! Thanks so much for staying with us. We are so happy you loved the Sport Court and the gym. We love the Not Soap, Radio amenties too! Eco-friendly and easy to use. We hope you come back and see us soon!

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Reviewed 16 September 2018

Was a little hesitant to select this location and property due to the new concept of Tru by Hilton but I was pleasantly surprised that it was fantastic for my needs and the price was great for a longer stay. Totally recommend!

  • Stayed: September 2018, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Debi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleQ333, Manager at Tru by Hilton Syracuse-Camillus, responded to this reviewResponded 4 weeks ago

Hey Debi! Thanks so much for choosing us. We are so happy that we were perfect for your stay. We hope you come back soon.

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Reviewed 15 September 2018

Absolutely loved my two night stay here, This brand new hotel is in the Township 5 complex, so restaurants , movie tavern and shopping was all within walking distance. The check in team of Jess and Jeanine were so professional and friendly! Also, I git to meet Robin the Executive Housekeeper , she was also so accommodating! The rooms are small but bright and so very functional. The sports center with basketball courts and weights was a fantastic option. I brought my basset hound the $ 75.00 fee is typical but discouraging for pet owners, So I won't return with the hound! Beautiful hotel, well staffed and managed !

Room Tip: Facing local houses or the roof of a Costco does not make for great views
  • Stayed: September 2018, travelled on business
    • Value
    • Sleep Quality
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Thank Keijan1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleQ333, Manager at Tru by Hilton Syracuse-Camillus, responded to this reviewResponded 4 weeks ago

Thank you so much for staying with us. I will be sure to recognize Jess, Jeanine and Robin for their wonderful customer service. I wanted to let you know that our pet fee is only $50.00. I double checked your folio to be sure you were only charged the $50. We would love to have your precious hound back with us. Please let me know when you would like to return we'd love to welcome you back.

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Reviewed 10 September 2018

Stayed here with a number of guests for a wedding. The place was clean, staff was exceptional, breakfast was continental but with a flare. The rooms aren't super spacious but how much time do you really spend in there? Cool ambiance and decor. Kids loved the board games, foosball, and sports court. Very comfortable.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Tru by Hilton
Thank Shamilton12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleQ333, Manager at Tru by Hilton Syracuse-Camillus, responded to this reviewResponded 10 September 2018

Thank you so much! We loved having your group stay with us for the wedding. We are so glad you liked the games, sports court, breakfast and our fantastic team. We hope you come back and see us again very soon!

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Reviewed 7 September 2018

This hotel is excellent! Clean, contemporary, comfortable and casual. There was a foosball table in the main lobby, swinging basket chairs near the windows. There were also individual work stations for travelers in the lobby. The staff was friendly and helpful. In the bathrooms, you didn't find your typical (wasteful) mini shampoo bottles, etc. Rather, there were giant dispensers that you squeezed to get whatever it was you needed, very great idea for the environment. My only issue was lack of storage - no dresser, not your typical closet. It was great for a one night stay though. I would definitely stay again.

  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank lizanne62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle Q, Manager at Tru by Hilton Syracuse-Camillus, responded to this reviewResponded 7 September 2018

Thank you for staying with us Liz! We appreciate all the positive feedback and take every comment into consideration when reviewing recent stays. The idea of Tru stems from minimalism, hence the non existing dresser and your typical closet space; items we found to suit long-term stays with a lot of time spent in room. Amenities such as the foosball table right in the lobby, swinging basket chairs and state of the art sports court are reasons to spend less time in your room and more time interacting with the Tru property and team! We do hope you will come back and see us, and continue to help us grow as a property and a brand!

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