I was happy with the knowledge of the guide, and felt safe on the boat and in the cage. I was quite unhappy with the 4am pickup time (since I had been told when I booked that the earliest would be 4:30am), the van reeking of cigarette smoke, no announcement or direction to change into our bathing suits ahead of time (which resulted in most guests changing openly in front of each other in a cramped space on a pitching boat), and no warning ahead of time and/or prompt by the van driver to take Dramamine as soon as we were picked up (so I didn't take it until too late, and got seasick). Friends who went with a different company didn't have these problems, and had what sounded like a much more pleasant time.
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