Pickup was arranged through our hotel, was on time, and the driver was friendly and professional. One downside was an Argentinian couple who were not ready on time, and several porters were sent to check on them. Keep in mind pickup from Cape Town is early, around 4:00 AM in order to make it to the launch site at the right time. Due to their tardiness, the driver was then under pressure to make the deadline and drove at a speed that made the journey there uncomfortable. (About 2 hours). It really would have been better for management to release him to leave instead of holding up the hold van for this one couple.
That said, on arrival, there is a good introduction and light food available, although I don't recommend filling up if you're susceptible to sea sickness. After bathroom breaks, everyone heads out to get a lifejacket and board. Now, I know personal preferences vary, but from my perspective, they put too many people on the boat. There are several crew and deck hands, along with near 20 passengers.
The space is pretty cramped, and in that space your do this kind of awkward ballet of getting wet suits, stowing gear, changing, re-arranging, etc. People are getting sea sick, the chummer is grinding, etc. For those not accustomed to the ocean, I would think twice about jumping into something like this.
They did their best to attract the sharks, but nature was not cooperating. That is fine, that is beyond their control. For compensation, they offer a voucher to return, non peak season. Ok, so for people like us traveling from the states who will probably not be in South Africa again that is basically worthless. It would probably make sense to issue just a partial refund as you basically lose a day of your trip.
All in all, they seem like a good outfit that care about the animals, but I probably wouldn't return.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.