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“Old School Charm!” 4 of 5 bubbles
Review of Critchley Hackle Hotel

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Critchley Hackle Hotel
Ranked #2 of 2 Hotels in Dullstroom
Certificate of Excellence
South Africa
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Old School Charm!”
4 of 5 bubbles Reviewed 21 November 2016

Recently visited the Critchly and spent a really relaxing weekend there. The hotel has on Old School feel to it, laid back. The rooms all have a great view of the lake around which the hotel is located and although slightly worn they have a homely feeling. The restaurant served up a really good meal, dominated of course by the local specialty - Trout. All the rooms are great.

Room Tip: If the weather is wet stay closer to the reception area.
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  • Stayed October 2016, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Defzane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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185 reviews from our community

Traveller rating
    64
    75
    26
    8
    12
See reviews for
43
96
2
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Johannesburg
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 13 November 2016 via mobile

A beautiful venue however I think the place needs a revamp. The decor is old and dreary and lacking some energy.
The staff were very friendly and service orientated. Food was good .
Rooms were clean and comfortable but I do think a fresher decor is required .

Stayed November 2016, travelled on business
Helpful?
Thank alegna63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
149 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 8 November 2016 via mobile

The restaurant at this boutique hotel in in the seriously upper class. Superbly presented delicious food, with an interestingly different wine list.
The hotel is set around a trout dam, right in the village - and has units for private ownership. Fantastic

Stayed October 2016, travelled on business
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JHB
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2016

Wonderful week end in Dullstroom. Make sure you sample the Anvil ale, they received a gold medal for their beer. The location of Critchley Hackle is wonderful as you can walk to every shop in town. There is a Milleys trout shop just next to the lodge where you can buy fresh trout products.

  • Stayed October 2016, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Merel Jeanne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
69 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 28 October 2016

I really hate giving poor reviews to places I have stayed over many years of travel to South Africa but for me Critchley Hackle lost its shine about 3 years ago. For years I use to stay here on my way to Kruger National Park - the village of Dullstroom was always enchanting with beautiful scenery and some quaint shops like Village ceramics ( which no longer exists). Apart from the fact Dullstroom has become very commercialised CH has changed management a couple of times.

This past October I thought I would give it another chance but alas was disappointed. Check in was ok and our Garden room was comfortable enough. I was however disappointed to be given a room with absolutely no view - although there was only 4 other rooms occupied when we were there. One of the beautiful things about this Lodge is the view of the lake - we couldn't book a lakeview room as they don'f fit children so had to settle for a garden room but some definitely have better views of the lake than others.

Dinner (3 courses) was ok but service so ridiculously slow - especially when only 3 other people eating dinner.Hate to think what happens when its full. My son was allowed to choose from the a la carte menu as I explained he would not be able to do justice to 3 courses. Next morning breakfast was so terrible had to actually send the eggs benedict with salmon back as inedible and my eggs was inedible but as I was anxious to get moving I just pushed it to the side. Shame as breakfast at CH used to be such a highlight.

My son did enjoy trying his hand at fly fishing on the lake for an hour and I was presented with a posy of fresh flowers picked from the garden for my birthday which was a lovely touch.

Our car wasn't washed on check out but we did leave at 9.am.

Overall too many service inconsistencies to rate higher and we won't be back.

  • Stayed October 2016, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Imfundu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Critchley Hackle Hotel

Property: Critchley Hackle Hotel
Address: 585 Teding van Berkhout Street Dullstroom 1110, Dullstroom 6000, South Africa
Region: South Africa > Mpumalanga > Dullstroom
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Dullstroom
Price range (per night): R1 759 - R2 591
Hotel Class:3 star — Critchley Hackle Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
In the Mpumalanga Highlands and just 2.5 hours drive from Johannesburg, Critchley Hackle is a Mecca for stressed execs and tourists. Critchley Hackle has 22 beautifully appointed rooms and suites accommodating a maximum of 59 guests sharing. The hotel and its surrounding area is a great destination to just chill and enjoy the tranquil setting. The red tinned roof and sandstone building is typically “Old Transvaal”.A beautiful small lake stocked with Rainbow Trout awaits guests at their front door. We have trout rods and flies for the use of keen fisherman. Please note we do not practice catch and release, so your catch of the day is weighed and sold to the proud fisherman. Our team will be happy to either cook and or package the fish to be taken home.Ideally suited for both business and leisure, we offer luxurious country accommodation and leisure activities. The red tinned roof and sandstone building looks onto a small lake stocked with Trout.Guests are able to enjoy a morning or afternoon of fly fishing, just outside their room. Any fish caught on the day will be for the fisherman’s account, we do not offer a catch and release policy. ... more   less 
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