Still waiting for a refund for a group of 7 golfers for the extreme 19th from a trip in March. The helicopter was out of service. We are getting a very unprofessional runaround from Legends trying to get our deposit back. Golf course is a sensational layout in very poor condition. Game drive was quite good, hot air balloon ride also but the facility just looks and feels like a place about to go under.
Dear Mark & Chrissy
Thank you for taking the time to provide us with feedback. We apologize that your experience was anything less satisfactory. We can confirm that your feedback was escalated to senior management and a full investigation has been launched. We would like to contact you directly to resolve the matter. Please can you forward us your details to customerservice@legendlodges.co.za
Kind Regards
The Legends Team
The hotel and the good causes are potentially fabulous but both of them have serious maintenance problems. A lot of services presented are unavailable and the staff even if very cooperative is not enough for the hotel. The menu and quality of food unacceptable for a place like that. Amazing the Safari.
Could be a Paradise with a few adjustment
Dear Safari64453300294
We would like to thank you for your feedback as well as your wonderful recommendations!
Thank you for your kind compliments on the safari experience, this is certainly one of greatest attributes of our resort and we are thrilled that this was your experience. We have taken your constructive criticism to heart as we would truly love to make every single guest's stay a legendary one. Even though we understand that your stay with us was not as expected, we do hope that you will consider visiting us again in the future to experience all of the changes made to ensure an incredible time at Legend Golf & Safari Resort.
Again, thank you!
Kind regards
The Legend Team
there was not much to do as 70% of the activities was not available. There was only one restaurant that was open compared to the many that was advertised. Even though they were short staffed the few that were there was very pleasant.
Dear Getaway25086970826
Thank you for taking the time to rate & review your recent stay with us.
We truly appreciate your kind compliments on our staff members and golfing experience. Our sincerest apologies that there were however not as many activities and restaurant options available as expected/advertised. Currently our Signature Clubhouse Restaurant is the only dining option available.
We do hope you will consider visiting us again in the near future.
Kind regards
The Legend Team
Such a shame but I think this company appears to be going into administration.
The staff were all fabulous, helpful and friendly particularly Jessica and Chester but the issues at the resort were well out of their control. We were a group of 12 primarily there to play golf.
The extreme 19th is definitely not available. According to the staff and judging by the condition of the green this has been the case for sometime. This still forms part of the advertising and was a huge part of the reason I arranged our stay. Many excuses about the helicopter being unavailable but the extreme 19th green is not even kept now as we saw it on a safari drive.
The condition of the fairways on the signature course was well below what we were expecting for such a prestigious course. We struggled to get a buggy but the Golf staff did get some in for one of the days.
The Indian restaurant and Pizzeria were closed. Again this seems to have been the case for some time despite them featuring in the advertising. This only left us with one choice for food every evening, buffet style but generally great food.
The swimming pool had obviously not been clean properly for some time (it was unusable despite the temperature being 36C during our stay) and the seating provided was unfit for purpose. Had we have been able to use the pool it was not possible to get refreshments poolside.
The clubhouse restaurant’s wine list was extremely limited and frequently ran out of our selection.
Dear Jackieejones
We would like to thank you for taking the time to review your recent stay at Legend Golf & Safari Resort as well provide feedback with regards to areas where our resort can improve for future guests staying with us.
Thank you for your kind compliments on our staff, especially Jessica & Chester. They always try their absolute best to provide guests with excellent service and we are thrilled to read that this was your experience.
We are truly sorry that the golf course did however not meet your expectations and that the Extreme 19th was not available as an activity during your stay. At the moment the Signature Clubhouse is the only available dining option for guests, we apologize for the confusion within our marketing material concerning the various options.
Thank you for your constructive feedback regarding the swimming pool area and the selection of wines available at our restaurant. This has been sent to our management for consideration/review.
Again we apologize that your overall stay did not live up to expectations.
Kind regards
The Legend Team
People should actually be paid to visit Legend Golf & Safari!!! Traveling almost three hours to a shambolic weekend away is plain upsetting!!!
Where do we even begin?!?!
Signage is very bad leading into the lodge and all around. The staff is also not very good with giving directions within the property.
Sparse information is offered during the check in process. If you don’t ask, you won’t find out. There’s no information book in the room to fill this very glaring gap in service!
Enter the room...more disappointment.
The room was clearly booked for a couple (Mr & Mrs). Two single beds pushed together, single size bedding, no effort to supplement bedding with large sheets and covers to make it a double bed. There is no view to talk about from the rooms...see pictures of the view in my review.
Our written request for a special celebration ideas and for the mini bar to be stocked with our listed items seems to have been ignored. The bar fridge in the room has two lonely beers on our arrival. Upon enquiry there’s an effortless scramble to get the restaurant to supply the requested items. This never happens at all.
Supplies in the bathroom are almost nonexistent. No shower caps. One little bar of soap is supplied together with bath gel and shampoo. Nothing here says 5 star. No bin in the bathroom. Fortunately we’ve brought a full pack of toiletries.
Toilet bowl has marks that can easily be cleaned with thick bleach. This seems to be the standard even at the restaurant bathrooms.
Shortly after check in we decide to go for dinner at the only operating restaurant. There’s a set menu of R225 offering very limited options. A sad looking salad for starters. Steak or chicken breast for main and the show stopper dessert of ice cream (full of ice crystals) and fruit salad. The bar keeps running out of things during this sitting...the lemon is finished, the spirit you were having is finished, and so on!
We return to the room to find Tv, WiFi & phone not working. They were working just fine when we left for dinner. We wait for the maintenance guy to come after calling reception from a cellphone. The guy never pitches even after we follow up a few times. This happened on the second night too. This time we drove to reception to find out what the problem was. Eventually the guy came and went to reset the services. We suspect there’s a time out period for these services everyday. Why???
Breakfast is probably the most decent meal at the resort. The best thing on offer is the chili. Dinner on day two was a very basic buffet which at the very best a meal to satisfy hunger but not exciting with trifle and fruit for dessert.
The staff at Legend is very demotivated and not equipped to deal with guest queries. Management is not where to be seen to help the staff with these issues. On our second night we witnessed staff dealing with a guest service issue not too far from our table. It took more than an hour of exchanges between the staff and the guests up until they left.
The lodge seems to be running on autopilot...someone there needs to decide if they should maybe not close it and regroup, it’s is a definite no no! I would not recommend Legend to anyone even if you were paid to visit there!
Dear TSH010GP
Thank you for taking the time to rate & review your recent stay at Legend Golf & Safari Resort.
We are truly sorry to read that your overall stay did not meet expectations and that your needs and requests was not tended to whilst at the property. We do however highly appreciate your honest feedback on areas where our resort needs to improve for future guests staying with us.
Your review has been escalated to our top management to investigate the issues that occurred during your stay and to ensure that this does not happen again in future.
Again, our sincerest apologies!
Kind regards
The Legend Team
