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Simbavati River Lodge
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Reviews (519)
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Reviewed 19 December 2016 via mobile

We stayed at Simavati lodge for 2 nights in December 2016 together with 17 friends that were on a bike trip.

The place was lovely, quiet, calm and surrounded by animals. You had to have a staff member with you when walking to and from your room after sunset, because the animals walked close by. We saw loads of animals on the safaris and managed to tick off the Big Five.
The food was great and the staff were lovely. I really recommend Simbavati lodge!

Stayed: December 2016, travelled with friends
Thank Nina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simbavati, Online Marketing Manager at Simbavati River Lodge, responded to this reviewResponded 12 January 2017

Dear Nina H

Compliments of the season to you. We wish that all your travel dreams come true in 2017.

Thank you for taking the tine to write a review.

We are glad you enjoyed your stay at our lodge and thrilled to hear that you got to enjoy the sightings of the Big 5.

Please do come back and visit us again.

Kind regards Nadine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

Some of the rooms were still in the process of being renovated and some were partially completed. It should be nice once the entire renovation is done. The food was ok but not great. The service was fantastic particularly by Bishop, the Butler. The activities were repetitive and not diverse. There were only Game drives and a walk offered. Unless you spent money on the spa. The thing that bothered us the most was the managers attitudes toward the servers, reception, cooks, and trackers. We felt that they were kept fairly separate from the guests unlike the experience we had in Namibia and Botswana where we did not feel a "personnel or social divide and harshness." I also have to say that the resort tried to correct our concerns over the renovations and the fact that "fully inclusive" meant wildlife drives and food and room but no drinks except those offered on drives in the morning and afternoon. They also had a lovely final send off decorating our room with potpourri and a bottle of champagne. We shared the bottle with the other guests and the staff that could have a taste.

Stayed: December 2016, travelled as a couple
1  Thank Joel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simbavati, Online Marketing Manager at Simbavati River Lodge, responded to this reviewResponded 14 December 2016

Dear Joel K

Thank you for your review and feedback it is appreciated.

I am sorry to hear that we did not reach your expectations during your stay at our lodge. I have sent your review to our Directors so that they can look into your comments and so that they can take action where it is required.

We hope that you will come and stay at our lodge again so that we can provide you with a memorable safari that will exceed your expectations.

Wishing you a lovely festive season spent with your family friends and all the best for 2017.

Kind regards Nadine

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Reviewed 27 November 2016 via mobile

Thank you Simbavati and all the fabulous staff for a trip of the life time.

Clement, Tabo, Melody, Jeffrey, Kruger, Stephan were all friendly and made things enjoyable. We were very impressed by the cleanliness and he ambience of the place. The rangers and the trackers were knowledgeable and the servos staff were outstanding.

Thank you.

Can't add much more..

Stayed: November 2016, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simbavati, Online Marketing Manager at Simbavati River Lodge, responded to this reviewResponded 1 December 2016

It was our pleasure to treat you to a trip of a life time.

We will pass on your compliments to all of our staff, they will be thrilled to hear that they provided you with outstanding service.

We hope you will come back and visit again!

Thank you for the review.

Regards Nadine

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Reviewed 15 November 2016 via mobile

From the moment you arrive at simbavati you are made to feel so welcome and comfortable. The staff are professional and friendly and will go out of their way to ensure you are happy and have everything you need. To say they would go the extra mile would be an understatement. We witnessed staff members dealing with an extremely unreasonable, complaining couple. I don't think I've ever seen such patience. They deserve medals for putting up with them.
Everything was spectacular. The food, the setting, the game viewing. What a sensational place!
We stayed in a luxury tent. For me this is as good as accommodation gets! Comfort, luxury, privacy, everything was on point.

Thank you to everyone at simbavati river lodge for one of the best experiences of our lives. We will definitely return to stay with you again. It was a very sad day indeed when we had to leave.

Stayed: November 2016, travelled as a couple
1  Thank evdunstone1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simbavati, Online Marketing Manager at Simbavati River Lodge, responded to this reviewResponded 21 November 2016

Dear vdunstone1

Thank you for the lovely review and the kind words.

It was our pleasure having you stay a our lodge and treating you to a memorable safari experience.

We work hard to provide our guests with the best service in everything that we do and it is great to hear when guests appreciate what we do. I will pass on your compliments to all of our staff.

We look forward to your next visit.

Kind regards Nadine

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Reviewed 31 October 2016

This is the place to be if you are longing for a warm welcome, great service (thx Obedience!), special nights in the comfy luxury safari tent and of course the best game drives (we were driving with Clemend and Caswell who were amazing and showed us literally every animal including the Big 5 living in the reserve).
We would love to come back again one day!

  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RikeHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simbavati, Online Marng Managerketi at Simbavati River Lodge, responded to this reviewResponded 21 November 2016

Dear RikeHa

We are thrilled to hear that you had a great experience at our lodge and that you got to see the "Big 5"

We will pass on your compliments to the various staff, they love getting the feedback regarding their service.

We hope you will come back and visit us again.

Thanks for the review, it is greatly appreciated.

Regards Nadine

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