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Reviewed 21 March 2019

Pungwe was recommended by a personal friend and we went as a family. The individual chalets were superb given that the whole camp does not have elecreicity and was unfenced. it was a beautifu and serene location. The cook and the food was outstanding. For that alone i would have given a 4 or 5 star rating. However, the game drives and our guide were appalling. the Guide, Never, raced through the bush, never stopped for small game even when i asked him several times to do so. He was only interested in meeting up with other rangers and guides from other camps and was not interested to share anything of value to his gusts. Highly disappointing. In addition, we were told as a family of 5 that we needed to pay extra for the morning drive vehicle which we were happy to do so. the other guests were not asked to pay the extra fee which i fund utterly disgraceful. I won't be back unless i know the ranger has been changed.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Christinaherden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russell O, Owner at Pungwe Safari Camp, responded to this reviewResponded 3 April 2019

Dear Christina

Thank you for your review, it is through constructive criticism like this that we learn. I would like to apologize for the quality of guiding and the safari experience that endured at Pungwe. Never is very much a stand by guide and was pressed into service due to unforeseen circumstances. That being said, he certainly has the knowledge to conduct a very informative safari and should certainly know better than to ignore the wishes and preferences of the guests. We have taken this up with Never and will ensure that he receives additional training before allowing him to take guests out again.

You are correct in stating that morning game drives are an extra cost, as our standard offering is a guided walking safari in the morning and a game drive in the afternoon/evening. I looked into the matter of the other guests not paying for the morning drives and wish to assure you that although they had not prepaid for the morning drives, they did do so upon checkout.

Thank you for your compliments with regard to our chef, Robert, I will certainly pass these on to him.

We hope that you will reconsider your decision to not stay with us again as we assure you that your experience on safari was not the norm and we would very much like to treat you to a proper safari.

Regards

Russell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2019

The camp was great, basic but just as expected. Michel was a great host, the food was excellent and the guides (Isaac in particular) always managed to find the animals we were looking for - all of the big five, plus wild dogs!

We would definitely stay here again.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2019

We had the most amazing experience with our 4 day stay at Pungwe it was so peaceful and relaxing. the staff were so lovely and looked after us very well from camp to safari drives. The camp and tents are very comfortable just felt 5 star and luxurious, excellent game viewing with good trackers !! we was so lucky to have regular visits from the elephants who are free to wander through the camp. we would defiantly stay again.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 407hannahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2019 via mobile

Stayed 3 days in this little lovely camp, food was great and the staff was very friendly and professional.
The tents where we slept were very clean and comfortable.
Even if we were in a bush camp with our guide, Julian, we always felt safe.
If you want to live a real safari experience Pungwe is your place.

Date of stay: December 2018
Trip type: Travelled with friends
Thank Edoardo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2019

The Pungwe Safari Camp is truly exceptional. The camp is small, 4 tents only, it is unfenced and has no electrcity, except for some limited solar power, It brings the visitor into a real bush environment. Animals walk freely into the camp, so, at night, one has to be a bit vigilant.We encountered elephants and Hyena's. There were probably a few more which we didn't see or hear... The tented rooms are perfect, clean, well maintained with hot and cold water and very comfortable beds. The guides are exceptional - thanks Wonderboy - and the cooking of Chef Robert is fantastic....If you love Africa, the bush and animals, and you want to totally disconnect, this is the place to go!!!

Date of stay: January 2019
Thank koen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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