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All reviews homemade muffins hot coffee sitting area each morning place to stay sized bed comfortable beds home away from home definitely stay here again sauna motel nightstand pillows nm
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Reviewed 22 October 2020 via mobile

Could not add much to other people comment and praise:

Super clean, centrally located, helpful courteous management, large room.

The one negative is the constant road noise from the near main thoroughfare .

Date of stay: October 2020
Trip type: Travelled as a couple
3  Thank pitylia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Sitzmark Chalet Inn, responded to this reviewResponded 23 October 2020

Thank you for your recommendation and lovely review! We are so glad you enjoyed your stay and hope that if you choose to stay with us again you will take advantage of the Dohm sound machines we have available in each room as that will help tremendously with any road noise if you happen to be in a room near the street. Thank you again!

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Reviewed 23 September 2020

Room was great! Great price and friendly staff. My wife and o decided to go up to Riudoso on a whim. I was glad we chose to stay here. From the greeting when checking in till we checked out , all was great. We will definitely stay here again

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank kennethbI9946FE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Sitzmark Chalet Inn, responded to this reviewResponded 26 September 2020

Thank you for the wonderful review Kenneth! We appreciate it and are so glad you and your wife enjoyed your stay. Please come back and see us soon! All our best, Heather & Ivan; General Managers

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Reviewed 4 August 2020 via mobile

Our room was slightly outdated. Our A/C took forever to cool down our room. It probably didn't cool down till almost 3 a.m. It's a cute setting and overall charming atmosphere. I'm not sure we would be back for another stay.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank 743deidram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Sitzmark Chalet Inn, responded to this reviewResponded 16 August 2020

Thank you very much for your review and we appreciate the feedback. We are so sorry that your AC unit was not to your satisfaction. We would have been happy to move you to another room to ensure that you were comfortable had we known of your issue. We are in the process of replacing all of our AC units and hope that if you do choose to stay with us again in the future we are able to not only meet, but exceed your expectations. All our best, Heather & Ivan - General Managers

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Reviewed 23 June 2020

I personally loved this hotel so much! Not only is Ruidoso such a sweet little town, but this hotel made our experience that much better. The clerk was amazingly helpful, and the owners were extremely friendly. The sauna was delightful. I was also absolutely delighted with the fact that the owners decided to continue giving out free coffee and muffins daily despite the overwhelming political views revolving around the COVID-19 scare. The beds were extremely comfortable; especially compared to commercial hotel beds. The entire room was extremely clean as well. The entire hotel was overall a very quaint place to stay.

Date of stay: June 2020
Trip type: Travelled with family
Thank kateispenguin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, General Manager at Sitzmark Chalet Inn, responded to this reviewResponded 4 July 2020

Thank you so much for your wonderful review! We appreciate your feedback and are so happy you enjoyed your stay with us. We hope to see you again in the future! All our best - Ivan & Heather; General Managers

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Reviewed 26 May 2020

This is a very cute hotel. It has a lot of character (in a good way) and very friendly and helpful owners. I wish I could have given it more stars, but there were a few major problems.
The first was the bed. We had a queen sized bed but it was very uncomfortable. We both kept sliding to the dent in the middle of the bed. It also telegraphed every movement you made across the bed, so just turning over would shake my boyfriend awake, and vise versa. I think new beds/mattresses would make a huge difference.
The second was the AC. It couldn't get the room cool. We set it as low as possible and it ran continuously but never cooled the room. It is only May, and the outside temp wasn't that hot.
I also get frustrated when there is only one nightstand. My boyfriend uses a CPAP so if there is only one, it goes to him. So I am left putting my phone, water, Kindle, etc. on the floor next to the bed. There was plenty of room for a nightstand, so why not put one there? Or if no nightstand, how about a kind size bed. I could forgive no nightstand if the bed took up all the space, but that wasn't the case.
One more of the positives was the little sitting area out front, which was used by a lot of the guests since dine-in is still not allow in NM. It was a very cute area with nice places to sit. We had dinner out there both nights.

Date of stay: May 2020
1  Thank DenKen2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, General Manager at Sitzmark Chalet Inn, responded to this reviewResponded 31 May 2020

Hello!

Thank you very much for your kind words about the features of the hotel you really enjoyed. We also appreciate the additional feedback you left.

We would like to mention that all of our king bed rooms do have two nightstands. If you stay with again (which we hope you will!) please let us know your requirements and we will be more than happy to ensure you are in a room that meets all your needs and ensures your comfort. We would have been happy to move you during your stay with us so apologize for any inconvenience you experienced that we were not aware of at the time.

We hope to see you again in the future. All our best, Heather & Ivan; General Managers

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