Great Hotel! Friendly and accommodating! Beautiful grounds for the kids to run around and enjoy. Nice clean pools, indoor and outdoor. We were extremely happy with our stay. This hotel highly recommended!More
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Great Hotel! Friendly and accommodating! Beautiful grounds for the kids to run around and enjoy. Nice clean pools, indoor and outdoor. We were extremely happy with our stay. This hotel highly recommended!MoreShow less
Thank you for the 5 star rating! We are delighted to hear that you found the hotel great and that you enjoyed the grounds and pools!
We look forward to welcoming you back!
The hotel is in a quiet area, it is very peaceful and not congested. The hotel is very clean and the ground are beautiful. Rooms are typical hotel rooms but clean and comfortable. But, the staff and service I feel rivals many 4 star hotels luxury hotels. People are friendly and very hard working. Over all one of my best hotels stay in a while!
Thank you very much for the 5 star rating! We are very happy to hear that you enjoyed your stay here at our property! We are delighted that you liked the location, grounds, guest room, and that you found our team members friendly and hard working! We appreciate your positive feedback! We look forward to welcoming you back!
The location was good for my meeting. The grounds are really nice and there is a big lobby area which was great for our pre-meeting planning session.
My average review is because of three issues:
1. I checked in at 1:40 am. I got to my room and the a/c was off. The room temp was 77 degrees.
2. The alarm clock hasn’t been reset from the previous guest and it went off at 6am.
3. Housekeeping knocked on my door at 8:15 am, just as I had gotten back to sleep.
I reported these on checkout and they gave me extra Honors points.
Dear Greg P,
On behalf of our entire team, I am so disappointed that your otherwise good stay was made less enjoyable due to those unfortunate issues you mentioned in your review. It is our #1 priority to ensure that each of our guests enjoy a comfortable night’s rest while visiting with us. We hope you will give us another opportunity to provide you with a perfect stay. Wishing you a great summer and happy travels.
Drove from Louisville to New Jersey for a work training class, got in late had to be early for training. At 1 a.m. my air condition in my room went out I called the front desk at around 2:30 a.m. they sent someone to my room to try and fix the issue. They where unable to fix my air, around 3:00 a.m. they moved me to another room. The next morning at around 6 a.m. I went to the front desk and was advised I would be called by a manger before 5p.m.. I never got a call so two days later I went back to the front desk and was told there is nothing they could do for me. Bad customer service will not stay here the next time I'm in town.
Dear Mr. Stuber,
We apologize for the disappointment and inconvenience. Your disappointment is ours as well. If you have a moment and would like to discuss the situation please call the hotel and ask for extension 4018 to reach the executive office, between the hours of 8:30am-5pm, Monday-Friday. Providing comfort and convenience to our guests are top priorities for us and we apologize for not meeting the expectations. Your feedback can help us make decisions for improvements. We wish you safe and happy travels always.
The hotel was barely booked yet they gave me a room as far removed from the lobby/amenities as geographically possible. The elevator was a 10 minute walk from the front desk and my hotel room was in the sub-level of the hotel! Bathroom didn't look clean. Coffee bar was only open from 6-10 AM; the hotel food was sub-par; the
We apologize for not meeting your expectations. Your disappointment is ours as well. Your review has been shared with our management team so that the situation can be reviewed and improvements can be made.
We had a weekend away for a family wedding. Our family sent the Hilton info with the invitation. The grounds and lobby are pretty, the staff is friendly but it’s lacking something. First the positives- they have 2 pools (indoor and outdoor). Outside pool wasn’t heated but that was OK. It was hot out. Negatives- their restaurant wasn’t open Fri night because of a prom. Ok- we had Panera nearby. The problem I had was the lack of room service. They only knocked on the door at 5pm when we were getting dressed for the wedding & then again 9am of our checkout day. Too late, right? You just don’t expect this from a Hilton hotel.
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed our property, grounds, facilities and staff. We apologize for not meeting your expectations with the servicing of your guest room. The entire management team is aware of your review and we appreciate your feedback so that possible improvements can be considered. We wish you safe and happy travels always!