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Reviewed 8 December 2018 via mobile

We were amazed by the beautiful rooms, the gorgeous grounds, and relaxing spa treatments. Staff were all very accommodating and helped recommend and arrange memorable experiences around the island. So sad to be leaving!

Date of stay: December 2018
Trip type: Travelled as a couple
Thank A_rochelle1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRPQ, Manager at Fusion Resort Phu Quoc - All Spa Inclusive, responded to this reviewResponded 12 December 2018

Dear A_rochelle1

Thank you for choosing Fusion Resort Phu Quoc for your stay. Sad you had to leave but we hope to have you back in the future.

Our best wishes for the coming season and don't forget your friends @Fusion Resort Phu Quoc

Regards,

Mauricio & Team
Operations Manager

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Reviewed 6 December 2018

Arrival: the only point to discuss... we had to wait at the airport for 1.5 hrs as there is no individual pickup but a regular scheduled bus. No lounge or drink voucher at the airport.

Greeting: Frienly and fast checkin, our Fusionista "Truong" spoke very good english and established a Whatsapp connection, so later he was always reachable, replied fast and made reservations, ordered Taxis for us etc. Also to mention Hainah, a perfect english speaking and very frienlyPhilipina at the reception who took over the Fusionista duty later.

Villa: Great , spacious, very clean, Great private pool, efficient and silent ac.

Service: Breakfast whenever you want , great variety, though its a not always what you want although ordered correctly by telephone. Drinks service at the wonderful beach bar (with great live music every sunset) is SLOWWWWWW and need to be improved. In general the y seem to have a lack of qualified staff in the restaurants...also in main restaurant service is sometimne not understanding english well. However friendliness makes all up. They are really willing, but should be qualified with better language skills first.

SPA: Perfect. Most SPA therapists dont speak english as well. That should be improved.... the rest is fine, you always get a tea after treatment.

ALL in ALL: very good, but language is crucial in a resort like this. Staff should be trained better in this regard. Late checkpout was no problem. Fast, free and reliable WiFi all over the resort and in the villas.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank obrock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRPQ, Manager at Fusion Resort Phu Quoc - All Spa Inclusive, responded to this reviewResponded 9 December 2018

Thank you for your nice and detailed review. We are happy to learn you had a good time with us. I understand that the language is still a problem for some of our guest. Since a bit more than a year, when we opened the resort, we have been working on this issue, but as you know it is something that will take some time to fix.

As you said “However friendliness makes all up” and thank you for mentioning this. We are really proud of our stars (staff) and all of them work hard every day to improve the service and their English.
Hope we have the pleasure to welcome you back sometime in the future. We send you our best wishes for the coming holidays. Merry Christmas and a wonderful New Year 2019.

Best regards,

Mauricio & team
Operations Manager

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Reviewed 3 December 2018

I recently stayed at Fusion in Phu Quoc for about 8 days. I don't quite know how to do justice to this place.
Firstly, the island. It is beautiful. And unspoiled (yet) by tourism. Go visit. (And check out Thomas's Phu Quoc Jeep Tours while you are there, he's awesome).
Secondly, the people. Warm, friendly, special.
This resort: perfection. Seriously. If you can find something to complain about, I reckon you must be looking too hard, and you need another holiday:)
Private gorgeous beach, attention to detail in the interiors of the hotel and in all the "little things", a stunning pool area on the beach, beautiful private pools in each villa, the food in the main restaurant was fantastic. Breakfasts were wonderful, and the pastries, perfection. If I am sounding repetitive, that's because it's true.
And last but not least, the staff. They were kind, attentive, and what some might have lacked in English, so what. The effort abounds. I do not recall everyone by name but I wish I did. Of course a stand out is Truong, who literally won't stop at anything to help. Everything he does and suggests is just exactly right. He is so brilliant. There were a few extras...a lovely surprise cake for my birthday, the pastry man surprising me with a little plate of some of the freshly baked goodies, I could go on but I will stop here.
Go visit. I loved it. And I will definitely be back.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Enjoytravel14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRPQ, Manager at Fusion Resort Phu Quoc - All Spa Inclusive, responded to this reviewResponded 4 December 2018

Dear Enjoytravel14

Thank you very much for your review and for all the details you mentioned. It was really a pleasure to have you with us and celebrate your birthday in Phu Quoc island.
Thank you for mentioning our stars (staff) and specially Mr. Truong. They really make the difference.
We hope to have you back soon and try our new restaurant by the river and beach and all new ideas we have for the new year.

Best regards,

Mauricio & Team
Operations Manager

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Reviewed 30 November 2018 via mobile

The location and rooms are really excellent. We had a villa near the beach with our own little pool. Could not be better anywhere else. The concept of „all included“ regarding treatments in the spa is great and very much appreciated. The staff (still struggling with English) is absolutely charming and very attentive. Unfortunately we took full board what we would not recommend. The choice is very limited (which is ok if you only stay a day or two....) and the quality of food a little,bit disappointing. The music at each restaurant leads to unpleasant moments when eating outside of the Pesca restaurant. There the competing music from the opposite bar really becomes a nuisance. Listening to two different musics at the same time is not everybody’s favourite.
To avoid any misunderstanding. This place is definitely one of the best you can visit in this part of the world but the management of this newly opened resort has still some work to do.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank roberthW1087RV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRPQ, Manager at Fusion Resort Phu Quoc - All Spa Inclusive, responded to this reviewResponded 4 December 2018

Dear roberthW1087RV

It was a pleasure to meet you and have you with us. Thank you also for your comments, they are all well noted and we are working on them. It is always good to get a feedback from our guest that help us to improve day by day.

Hopefully you visit Phu Quoc island again in the future and we have the opportunity to welcome you again.

Best regards,

Mauricio & Team
Operations Manager

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Reviewed 28 November 2018

my boyfriend and i stayed here for a week and it was beyond or expectation, the resort itself is a gem in a paradise island, everything is nice, clean, and perfect to smallest detail. Of course food in the restaurant is very expensive bcz it is 5 star resort, so we end up getting a taxi to eat at Midori House couple times, very delicious and fresh food, I highly recommend!!!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank MaiAngie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRPQ, Manager at Fusion Resort Phu Quoc - All Spa Inclusive, responded to this reviewResponded 4 December 2018

Dear MaiAngie:

So happy to read we were beyond your expectations and made your holiday unforgettable. That is what fusion is about. Thank you for choosing us and being part of our family for a few days.

Please come back to visit us in the future.

Best regards,

Mauricio & Team
Operations Manager

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