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“Lovely friendly villa”
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Villa and Pool view
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Villa and Pool view
Villa and Pool view Relaxing day Bale and pool view
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Very good
21 reviews
Villa and Pool view
Villa and Pool view
Relaxing day Bale and pool view
Relaxing area
Seating area
Living Room
Living Room
Bedroom 1
Bedroom
Bedroom
En-suites bathroom 1
Bathroom
Bedroom 2
Bedroom
Bedroom
En-suites bathroom
Bedroom 3
Bedroom
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Seminyak, Kuta District, Bali

Reviews from our community

Very good - based on 21 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Roy C
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely friendly villa”
Reviewed 7 May 2016 for a stay in April 2016
3
people found this review helpful

just had a last minute stay at villa seratus.Apparently the last guest wasn't happy.Have absolutely no ideal why.We were actually recommended by friends that had stayed here and there kids absolutley loved it . the villa and surroundings was even better than I exspected. Lovely grounds nice size pool couldn't keep my daughter out of it. I would recommend this villa to anyone close to beach and plenty of shops and restaurants. Thankyou for a lovely holiday to all the staff and management at villa seratus. Can't wait to book again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: So friendly and helpful
Liked least: Going home
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chloee310...
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible - Filthy and noisy”
Reviewed 30 April 2016 for a stay in April 2016
5
people found this review helpful

Myself and 2 other friends were due to stay at Seratus in April for 8 nights. We are a group of young females. Instead we stayed 2 nights although we would have preferred to not stay at all. Upon arrival at Seratus we were greeted by the noisy construction site behind the pool. Construction lasted from 8am-8pm, with the workers constantly watching us down below at the pool. This wasn't even the worst part. The rooms were all filthy. There were stains all over the bedlinen, including the two old pillows on each queen size bed. The towels were covered in brown stains which appeared to be someones make up. The bathrooms were so disgusting with there being mould all over the toilets, mould everywhere in the shower and the sinks and bath looking like they hadn't been wiped in weeks. The curtains blocked out hardly any light even in the night time. At night the construction workers were still walking around on the roof of the site next door, looking at us on our balcony. The power cut out multiple times due to a hairdrier being used for 2 minutes. Each time we would have to use the wifi of the nail spa next door to request that Ning the house manager come and turn it back on. Ning was not happy to listen to our complaints and told us repeatedly to 'Stop complaining and enjoy your holiday'. The pool is filthy also. They state it is due to the natural tiles that it looks a bit dirty, but you are unable to see your feet at the bottom of the pool. The front gate is able to be locked but feels very flimsy and unsafe. We ended up sleeping in one room both nights as we felt so unsafe. The second upstairs bathroom shower does't work, with it repeatedly dripping all night. The second day they sent someone to fix it. It was covered in glue and did not fix the problem. The master bedroom you can hear a water pump constantly which is extremely loud. These are just some of the issues we encountered in our horrific 2 night stay. We requested multiple times for a refund to which we were told no repeatedly. Eventually after 2 nights of this and multiple emails/texts the owner agreed to a 50% refund. I would never recommend anyone to stay at this villa as the description is completely inaccurate. The Manager and Owner of this villa were extremely unhelpful throughout the process.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: The uncleanliness of the villa
Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 May 2016
We always take a very keen interest in the comments and the feedback provided by our guests.
In this instance we have to say that these comments are totally unwarranted, as testified to by the numerous other guest reviews posted by guests who have stayed at villa Seratus.
The real issue, is that upon arriving the guests saw a special offer on a cheap hotel nearby that was doing a promotion at $30 a night.
The guests decided they would rather save by cancelling their reservation and moving to a cheap hotel.
Both our staff and the villa manager Ning, went to see the guests multiple times to try to resolve this, and each time all guests were in the pool drinking excessively.
The comments of a 50% refund are TOTALLY untrue, when the owner became aware of the very troublesome and unreasonable behavior of the guests, he accepted $100 a night for the 4 nights the guests were at the villa, and then refunded the rest of their money in full, leaving him considerably out of pocket.
The villa is well maintained and the comments regarding the cleanliness of the villa are not true.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jase7569
Bendigo, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Bali Family Holiday”
Reviewed 11 April 2016 for a stay in April 2016
4
people found this review helpful

Our family of 6 had a wonderful stay at Villa Seratus in Seminyak. Our children were aged from 9 to 17 and the villa was big enough for everyone to have their own space. We had staff there each morning to clean the pool and the house. Great to come back to at the end of a busy day shopping etc. Importantly the company Bali Villa's who look after the villa were sensational at answering any questions we had both before and while we were in Bali. VERY professional.
Plenty of restaurants and bars to enjoy reasonably priced food and drink all week. The W Hotel is across the road and a short buggy ride or walk to get access to the beach (quickest way) or use their facilities. Yes you can do this as long as you buy food and drinks from the 'Woo Bar'.
Plenty of taxis or private vehicles to get you into Legian and Kuta (about 10-15minutes depending on destination). You can walk along the beach to reach these areas but it is quite taxing in the heat. Short walk to Seminyak Village and Potato Head.
Although it did not worry our family too much at all there is a lot of construction occurring at the moment which does create some noise at different times.
All up a wonderful experience for our family and I'd head back tomorrow if possible.

Travelling group: Teenagers
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacquie D
Greater Perth, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Home away from home”
Reviewed 5 December 2015 for a stay in May 2015
4
people found this review helpful

Practical, spacious villa. Beautiful big bedrooms with all the conveniences of home.
Beautiful pool area in the sun and a lovely gazebo to have a few drinks and entertain.
Best location ever. Close to many lovely restaurants and bars. Walking distance to it all.
Presentation beautiful. Lots of lovely flowers and fresh fruit in the fridge on arrival. Also tucked away from the street.
Highly recommend.

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantis1...
Perth, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic Villa, Fantastic Location”
Reviewed 23 November 2015 for a stay in November 2015
3
people found this review helpful

This was a fantastic Villa with all of the luxuries you could ask for. The villa was spacious, extremely clean (villa and pool cleaned daily) and the pool and pool area were a generous size.
The villa is in a fantastic location. Directly opposite W Hotel, with many cafes and restaurants nearby. Walking distance to the beach, Potato Head and Ku De Ta. Close to Seminyak Square. There is a new cafe next door called 'Cafe Organic' which has recently opened. The manager was extremely helpful and knowledgeable. We will definitely visit this Villa again. Thank you :))

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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