Booking process reasonable with direct deposit to Sitara account. Email correspondence fast. Pick up was easy from airport. Driver attentive. No issues.
Villa: requires huge amounts of maintenance. No hot water upstairs bathroom at all. Blinds upstairs broken. A/C in upstairs was good.
Kitchen: gas stove barely worked, kitchen cupboards rusting and stained. Water filter machine has lots of grime and dirt in the water. Tiles extremely slippery. Downstairs bathroom flooded twice from rain. Our son fell over badly injuring himself.
Linen on main bed stained. Bathroom bath also flooded with brown foul smelling water. Unable to use. Shower head completely useless due to rust. Fixtures need replacing and updating. Soliel and Fenny (housekeeping / driver) were helpful. Breakfast is not free. Only free for toast and fruit. Cooked requires payment. We were not told about this. We used some of the drinks in the fridge. Approx 8. (4 beers and 4 softdrinks). To our horror - charged $60 AUD on leaving. And we left our beer (we pre purchased) in the fridge when we left! Security was nothing like other resorts / villas. Just a snoozy guy with headphones on. Vills gets very wet when it rains. Staff left our towels out on chairs after we specifically hung them around inside to dry. Came home to soaked towels.
Not a lot of decent eateries close by. Desolate dumping ground surrounds villas.
24hr minimart across rd.
Would not stay again.
4 of us just visited villa shanti and cannot recommend this villa any higher . Perfectly presented and the staff are first class
We have already booked to return
Loved every minute
Anthony/ Carissa and family
We are a family of four and stayed here for four nights and really enjoyed our stay. Soliel and Fenny really looked after us and nothing was to much trouble. Our luggage was lost and Fenny helped us out by speaking to the airport and helping explain to the company where we were staying .The villa was very quiet off of the main street which had plenty of shops and restaurants. The breakfast was great plenty of food for everyone . My kids were very sad to say goodbye and hopefully we will stay again.
Stayed here for a week from 23 December to 30th December 2016.
The villa was lovely, and close to Seminyak Square, where there are loads of good restaurants, and lovely shops.
Fenny and Soleil could not have been more helpful, and both were very discreet. Fenny came every morning and made breakfast, and then housekeeping and she was always smiling and very efficient. Nothing was ever a problem for either of them.
Fenny took my laundry and returned next day (and not expensive!). Soleil was also available for a drive to other parts of the island (again not expensive).
Dealing with Linda was a dream, she always answered quickly. I would recommend this villa without hesitation. Thank you all for a wonderful holiday!
picked up at the airport spoilt for the week by soleil and feeny she makes a great breakfast. all the staff have smiles to make you feel good. the villa and pool are just what you need in the tropical climate. home from home and more. the fruit platter feeny makes with breakfast is tops. could keep going but the only way to see how good it is and how nice the staff are is to book and go. thanks to you all for a wonderful break. Harold carole and julie