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All reviews star lodge swimming pool isolated location wifi connection is excellent hot water brunei
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3 - 8 of 71 reviews
Reviewed 20 January 2020

Please don't be fool by the pictures. This is a 3 star lodge for a cheap price and you will get what you paid. All previous reviews by other visitors is completely wrong and the staff are not friendly, including but not limited to Restaurant Staff where they will charge you for even an extra tea bag. A limited food in the daily breakfast buffet no change in the menu. Service staff is not attentive. Rooms are horrible, very low pressure water, dirty bathroom and rooms too. We wiil not RECOMMEND to any traveller to stay for more than ONE night. Far from City area and other attractions. Front desk female staff is not helpful nor resourceful, and they don't care. And they will ask each and every guest to give a good review of the hotel right there at the front desk before chicking out since they have a bar code right middle of front desk, a near by computer and also in other places. Overall a very BAD experience.............

Room tip: Cheap rooms and you will get what you paid for?
Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
3  Thank rztravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2020

Located in an isolated location so if you are a city person this is definitely not for you. The rooms here are clean, spacious and comfortable but the hotel really needs to be refurbished! TV channels are limited. The breakfast buffet selection was mediocre and minimal as well as their ala carte menu. The staff are attentive and accommodating especially Nadia, Shafiq, and Muiz. I highly recommend this place for a quiet vacation. Regardless of all the downs... the most important thing is that all the staff serve their guests with warm hospitality.

Room tip: Higher floors away from the pool
Date of stay: January 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
12  Thank eileent3821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2019 via mobile

Cheap and good hotel.service is good.staffs is helpful.room is comfortable.they have a big swimming pool on the ground floor rooms.try to book the rooms at the upper side because on the ground floor might be noisy with people swimming.jerudong park is just few minutes away.hotel have shuttle to send you there.breakfast is fairly good but a lot more varieties might be better.i always eat at the reataurant on the menu and its cheap and delicious.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank cdahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarLodge, Star Lodge Team at StarLodge, responded to this reviewResponded 10 November 2019

Dear Valued Guest,

Warm greetings from Star Lodge Brunei!

Thank you very much for the time and effort of sharing with us your experience on your stay at Star Lodge Brunei. We are glad to hear your appreciation towards our staff, room, swimming pool and restaurant. Thank you as well for the feedback with regards our breakfast, we will take note of this matter and further improve our services. Thank you again for your kind words and it will definitely boost our staff. We will keep on working as a team with joy and pride to serve you best!

We are looking forward to serve you again in the near future.

With much appreciation,
Star Lodge Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2019

The breakfast buffet is very dissapointing. Food serve is white rice, 2 type of vegetable, mee goreng and sausages. Other station is scramble egg and baked beans, then there is chicken soup, poridge and cereals. 2 type of breads, salads and fruits. thats it. Should add more breads, more foods such as chicken, nasi goreng, mee goreng, pasta, cakes, etc. sorry but the price for the breakfast is not worth it compare to other hotels, cheaper but more variety of foods serve

Date of stay: October 2019
    • Service
1  Thank BobParsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarLodge, Star Lodge Team at StarLodge, responded to this reviewResponded 10 November 2019

Dear valued guest,

Warm greetings from Star Lodge Brunei!

Thank you very much for the time and effort of sharing with us your experience on your stay at Star Lodge Brunei. Thank you so much for your valuable comments. However, it's unfortunate to know that we have failed to meet your expectations from the breakfast served. Your concerns have been properly discussed with the management and actions have been served.

Thank you again and we sincerely look forward for an opportunity to serve you better in the near future.

With much appreciation,
Star Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2019 via mobile

Stayed in Starlodge for a weekend for an ASEAN teachers' conference. The facilities are quite basic but they are sufficient if you have a short stay. The concierge was very helpful, they arranged for free two-way transport to MacDonald's at night for us. The staff there is very friendly as well.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank Hanrong T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarLodge, Star Lodge Team at StarLodge, responded to this reviewResponded 10 November 2019

Dear valued guest,

Warmest greeting from StarLodge Brunei!

Thank you very much for sharing your experience upon your stay with us. We are truly thankful of hearing your appreciation towards our staff. However, it's unfortunate to know that we have failed to meet your expectations from our amenities. We will take note of this matter and further improve our services.

Thank you again and we look forward to welcoming you back to StarLodge Brunei in the near future.

With much appreciation,
Star Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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