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Bolton
Pretoria, South Africa

Simply the best

5.0 of 5 bubblesReviewed 24 Nov 2024via mobile
The staff at this property consitently outperforms expectations - As regulars of this reknowned hotel, we remain deeply moved by the passion of the team to deliver a world class service - Well done: Gloria, Nobulali and Zoleka. Your dedication to ensure yet another memorable visit is what influence our commitment to always return.
Date of stay: November 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilma Farirayi, Marketing at Erinvale Estate Hotel And Spa, responded to this review
Responded 2 weeks ago
Dear Bo1ton,

Thank you so much for your heartfelt review and for being a loyal guest of Erinvale Estate Hotel & Spa. We are truly honoured to receive such glowing feedback from you.

It’s wonderful to hear that Gloria, Nobulali, and Zoleka made your stay so memorable. Their dedication to delivering world-class service is something we take immense pride in, and we will be sure to share your kind words with them.

Your continued support and commitment to returning mean the world to us and we cannot wait to welcome you back for yet another exceptional experience.

Warm regards,
Wilma
Erinvale Estate Hotel & Spa
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (531)
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4 - 9 of 531 reviews
Reviewed 18 November 2024

Geordie GM, and Shudley was exremely helpful with our wonderful stay at Erinvale while attending my brothers sons wedding at Lourensford , the whole family and friends stayed in the Hotel
,keep up the good work !
Louise van den Burg Alwyn Parsons

Date of stay: November 2024
Trip type: Travelled with family
Thank Wander37853482495
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2024

Five star experience throughout. From my first telephone conversation with Shadley until I left, it was a pleasure. Luxurious, with class. Very well appointed rooms with quality linen & comfortable beds. Spacious full bathroom and coffee station. Even solo you feel safe there and cosseted. Shuttle service available for airport & surrounding wine farms. Excellent friendly staff.

Room tip: Next to the golf course & Vergelegen Wine farm. Not an enormous property.
Date of stay: October 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gilda18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilma Farirayi, Marketing at Erinvale Estate Hotel And Spa, responded to this reviewResponded 29 October 2024

Dear Gilda,

Thank you for your stunning review! We’re delighted to hear that your entire experience, from the first call with Shadley to your departure, was a pleasure. It’s wonderful to know you appreciated our luxurious rooms, comfortable beds, quality linen, and the added touches that made your stay special.

We are especially pleased that you felt safe and well-cared for throughout your visit. Our team takes great pride in offering excellent service, and your kind words mean a lot to us.

We look forward to welcoming you back soon for another five-star experience!

Warm regards,
Wilma
Erinvale Estate Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2024

Excellent place to spend a wintery Saturday afternoon...
A table by the fire and petits fours with tea.
Excellent service and warm atmosphere.
The Terrace in summer can be a nice setting too.
Will definitely come back to experience more (the restaurant looks very appealing...)

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Verototoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kudzanai Wilma Farirayi, Marketing at Erinvale Estate Hotel And Spa, responded to this reviewResponded 29 August 2024

Dear Verototoo,

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your Petit Fours treat and the breath-taking ambience of our restaurant. Our team takes great pride in providing excellent service and creating a warm atmosphere for our guests, so it's wonderful to know that you felt well taken care of.

We’re glad you’re already looking forward to returning, and we agree—the Terrace is a fantastic spot during the summer! We’d love to welcome you back soon to experience more of what Erinvale Estate Hotel & Spa has to offer.

Warm regards,
Wilma Farirayi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2024 via mobile

A very enjoyable stay. All the staff were incredibly helpful (for example, setting up a wine tour for us at short notice).
The hotel is beautiful and everything well maintained.
They also have a great restaurant called Stefan’s which we would highly recommend.

Date of stay: August 2024
Trip type: Travelled with family
Thank JYRV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kudzanai Wilma Farirayi, Marketing at Erinvale Estate Hotel And Spa, responded to this reviewResponded 29 August 2024

Dear JYRV,

Thank you for taking the time to share your experience with us! We’re delighted to hear that you had a very enjoyable stay at Erinvale Estate Hotel & Spa. It’s wonderful to know that our staff were able to assist you, especially with setting up a wine tour on short notice.

We’re pleased that you found our country estate beautiful and well-maintained, and we’re thrilled that you highly recommend Stefan’s. Your kind words mean a lot to us.

We look forward to welcoming you back for another great stay!

Warm regards,
Wilma Farirayi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024

I went to Stefan’s and it was an amazing experience! The staff (Lupho and Andile) was so friendly and even Chef Stefan came to speak to each table. I would definitely recommend it to friends and family for a memorable tasting journey.

Date of stay: May 2024
Trip type: Travelled solo
Thank Larissa E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel And Spa, responded to this reviewResponded 31 May 2024

Dear 529larissae,

Thank you for sharing your delightful experience at Stefan’s! We are overjoyed to hear that you had an amazing time and that our team members, Lupho and Andile, made your visit special with their friendly service. It’s always wonderful to know that our team's efforts in creating a warm and welcoming atmosphere are appreciated.

We are particularly pleased that you had the opportunity to meet Chef Stefan. He takes great pride in connecting with our guests and ensuring that every plate is a memorable tasting journey. Your recommendation to friends and family means the world to us. Your feedback motivates us to continue delivering exceptional culinary experiences. We look forward to welcoming you and your loved ones back for another unforgettable dining adventure.

Warm regards,
Debbie-Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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