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Meander14952031205

Business conference

5.0 of 5 bubblesReviewed 23 Apr 2024
We had a 3 day training conference. The experience was blissful, wonderful (at times too wonderful) snacks. Dinner always exceeded expectations.

If your gonna have training from 13:30 to 20:00 and need to make it pleasant for your employees, Erinvale is your venue.
Date of stay: April 2024
Trip type: Travelled on business
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this review
Responded 31 May 2024
Dear Meander14952031205,

Thank you for choosing Erinvale Estate Hotel & Spa for your recent three-day training conference and for taking the time to share your experience. We are delighted to hear that you found the experience blissful and that our snacks and dinners exceeded your expectations.

At Erinvale, we strive to provide exceptional service and authentic heartfelt hospitality to ensure that all our guests have a unique and memorable stay. It’s wonderful to know that our efforts contributed to a successful and enjoyable training session for you and your team.

We look forward to welcoming you back to our boutique Country House soon.

Warm regards,
Debbie-Lee
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3 - 8 of 522 reviews
Reviewed 14 April 2024

Beautiful First Class Hotel with excellent rooms Facilities and service. Situated in a stunning region. The whole experience was amazing. We stayed here for 2 nights as part of our Honeymoon in one of the luxury suits and it was amazing. I also visited the spa while there and had a fantastic massage. All meals were exceptional and after our dinner one of the evenings we came back to a surprise bottle of champagne and desert in our room. Would absolutely love to stay here in the future.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DeeO127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Dee0127

Thank you for taking the time to share your experience with us, at Erinvale Estate Hotel & Spa. We're delighted to hear that you enjoyed your stay and that our location amidst the majestic Hottentots Holland Mountains and neighbouring esteemed wine farms added to your experience.

We strive to provide a luxury, with heart, for all our guests, and it's wonderful to hear that you found our hotel to be a haven and a home away from home. Our indigenous gardens are indeed a highlight, offering a serene setting for relaxation and rejuvenation.

We truly appreciate your kind words and are thrilled that you found everything you could wish for right at our doorstep. Whether it's for business or pleasure, we aim to provide a memorable experience for all our guests.

We look forward to welcoming you back in the future.

Warm regards,
Debbie-Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024 via mobile

Booked for dinner on Sunday, the 1st of April in the Oaks Terrace, but due to the weather we were given a table in the Magnolia restaurant.

The service was absolutely appalling to the point where we had to get up from the table to find somebody to order drinks, even the wine we ordered, we had to serve ourselves, not that we’re not happy to do that, but you would’ve expected, at least one member of staff to offered, but no attention whatsoever.

Having eaten in the hotel on many occasions, this was a huge letdown as we took friends who would never been before.

The staff were more interested in setting up for breakfast for the following morning and completely abandoned us.

Food was very average and we questioned whether it was cooked by a professional chef.

Awful experience, I wouldn’t go near it.

Room tip: Don’t bother.
Date of stay: April 2024
Trip type: Travelled with friends
Thank Terry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Terry M,

Thank you for sharing your recent dining experience with us. We're genuinely disappointed to hear that your visit did not meet your expectations, although I am saddened to see that this is often your experience when dining out.

Ensuring the comfort and satisfaction of our guests is paramount to us, and we regret that you felt neglected during your meal. I have personally investigated the matter and discussed it with my team who looked after you and your guests. Our team is typically known for their attentive service, and it's concerning to hear that this aspect of your experience fell short. They have taken this to heart.

Regarding the food quality, we take great care in maintaining high standards, and we're sorry to hear that you found it lacking on this occasion. Your feedback has been shared with our team for review.

Your perspective is valuable to us, and we appreciate you taking the time to provide it. We will use your insights to address the areas where we can improve.

Should you wish to reach out to me personally, please do so. I would welcome the opportunity to discuss your experience in person and address any concerns you may have.

Warm regards,
Debbie-Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024 via mobile

This hotel is definitely worthy of 5 stars - manager Leticia made certain that we were 100% comfortable and satisfied with our table allocation - the lady will exhaust all avenues to ensure a memorable ocasion - our waiter, Melinca is a star - the service was above average - the food items were of the best - well worthy of recommendation - will return.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Bo1ton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Bo1ton,

Thank you for taking the time to share your delightful dining experience with us on TripAdvisor. We are thrilled to receive your beautiful review and to hear that your visit exceeded your expectations.

Leticia and Melinca are delighted to know that their efforts made your breakfast truly memorable. Ensuring our guests' comfort and happiness is our team's top priority, and it's fantastic to hear that Leticia went above and beyond to ensure you had a wonderful experience.

We're delighted that you found our food offerings to be of quality and worthy of recommendation. It's always rewarding to know that our guests appreciate the culinary experience we aim to deliver and the effort from our team to bring the experience to 'life'.

Thank you once again for choosing to dine with us and for recommending us to others. We can't wait to welcome you back for another memorable occasion in the future!

Warm regards,
Debbie-Lee

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Reviewed 22 March 2024

Pleasant environment, good food, pleasant surroundings, helpful staff.
we ate both the seven courses dinner and some other dishes from the menu other evenings. So, nice.
The staff is truly the best ever. Perfect balance between friendliness, humor and professionalism.
I highly recommend Erinvale.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anne-Marie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear N2711EMannemariel,

Thank you so much for taking the time to share your wonderful experience at our boutique Country Estate. We are thrilled to receive your heartfelt review and to know that you had such a memorable stay with us.

It's lovey to hear that you found our environment welcoming, our food delightful, and our surroundings enjoyable. We take great pride in providing a memorable experience for all our guests, and we're delighted that you had the opportunity to enjoy both Stefan's, our flagship restaurant, and Magnolia our Social dining Lounge while staying with us.

Most importantly, we are overjoyed to hear such high praise for our team. They truly are the heart and soul of our gem, and it means the world to us that their friendliness, humour, and professionalism made a memorable impression.

Thank you once again for recommending Erinvale. It was our pleasure to host you, and we can't wait to welcome you back in the near future!

Warm regards,
Debbie-Lee

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Reviewed 12 March 2024 via mobile

Beautiful First Class Hotel with excellent rooms Facilities and service. Situated in a stunning region. The service by the young team in all areas was superb and seem less No obvious stiff management so the atmosphere was friendly and everyone knew their roles will visit again

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Minneola1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Minneola1,

Thank you ever so much for sharing your experience with us on TripAdvisor.

It's heartwarming to hear that you found our rooms, facilities, and service to be excellent. We strive to provide nothing less than the best for our guests, with genuine authenticity and heart in what we do each day. It is rewarding for the entire Erinvale team to hear that we succeeded in exceeding your expectations.

Your kind words about our young team truly mean the world to us. We are immensely proud of our youth development program that we are privileged to be a part of, through partnership with, Imibala Trust, and it's fantastic to know that their service was seamless and left such a positive impression on you. Creating a friendly atmosphere where everyone feels welcome, at home and valued is one of our top priorities, and we're thrilled that you experienced just that during your stay.

We can't thank you enough for choosing Erinvale, and we are already looking forward to welcoming your return!

Warm regards,
Debbie-Lee

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