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Bolton
Pretoria, South Africa

Fine Dining Breakfast

5.0 of 5 bubblesReviewed 01 Apr 2024via mobile
This hotel is definitely worthy of 5 stars - manager Leticia made certain that we were 100% comfortable and satisfied with our table allocation - the lady will exhaust all avenues to ensure a memorable ocasion - our waiter, Melinca is a star - the service was above average - the food items were of the best - well worthy of recommendation - will return.
Date of stay: April 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this review
Responded 17 Apr 2024
Dear Bo1ton,

Thank you for taking the time to share your delightful dining experience with us on TripAdvisor. We are thrilled to receive your beautiful review and to hear that your visit exceeded your expectations.

Leticia and Melinca are delighted to know that their efforts made your breakfast truly memorable. Ensuring our guests' comfort and happiness is our team's top priority, and it's fantastic to hear that Leticia went above and beyond to ensure you had a wonderful experience.

We're delighted that you found our food offerings to be of quality and worthy of recommendation. It's always rewarding to know that our guests appreciate the culinary experience we aim to deliver and the effort from our team to bring the experience to 'life'.

Thank you once again for choosing to dine with us and for recommending us to others. We can't wait to welcome you back for another memorable occasion in the future!

Warm regards,
Debbie-Lee
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (522)
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6 - 11 of 522 reviews
Reviewed 22 March 2024

Pleasant environment, good food, pleasant surroundings, helpful staff.
we ate both the seven courses dinner and some other dishes from the menu other evenings. So, nice.
The staff is truly the best ever. Perfect balance between friendliness, humor and professionalism.
I highly recommend Erinvale.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anne-Marie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear N2711EMannemariel,

Thank you so much for taking the time to share your wonderful experience at our boutique Country Estate. We are thrilled to receive your heartfelt review and to know that you had such a memorable stay with us.

It's lovey to hear that you found our environment welcoming, our food delightful, and our surroundings enjoyable. We take great pride in providing a memorable experience for all our guests, and we're delighted that you had the opportunity to enjoy both Stefan's, our flagship restaurant, and Magnolia our Social dining Lounge while staying with us.

Most importantly, we are overjoyed to hear such high praise for our team. They truly are the heart and soul of our gem, and it means the world to us that their friendliness, humour, and professionalism made a memorable impression.

Thank you once again for recommending Erinvale. It was our pleasure to host you, and we can't wait to welcome you back in the near future!

Warm regards,
Debbie-Lee

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Reviewed 12 March 2024 via mobile

Beautiful First Class Hotel with excellent rooms Facilities and service. Situated in a stunning region. The service by the young team in all areas was superb and seem less No obvious stiff management so the atmosphere was friendly and everyone knew their roles will visit again

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Minneola1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Minneola1,

Thank you ever so much for sharing your experience with us on TripAdvisor.

It's heartwarming to hear that you found our rooms, facilities, and service to be excellent. We strive to provide nothing less than the best for our guests, with genuine authenticity and heart in what we do each day. It is rewarding for the entire Erinvale team to hear that we succeeded in exceeding your expectations.

Your kind words about our young team truly mean the world to us. We are immensely proud of our youth development program that we are privileged to be a part of, through partnership with, Imibala Trust, and it's fantastic to know that their service was seamless and left such a positive impression on you. Creating a friendly atmosphere where everyone feels welcome, at home and valued is one of our top priorities, and we're thrilled that you experienced just that during your stay.

We can't thank you enough for choosing Erinvale, and we are already looking forward to welcoming your return!

Warm regards,
Debbie-Lee

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Reviewed 24 February 2024 via mobile

I spent one full day for a team building event in this hotel. The location is totally amazing, luxurious garden, spacey conference centre, wonderful bar with swimming pool, quiet library and so on.
The buffet lunch we had received so many compliments from the whole group.
All staff have been very helpful and kind throughout the stay.
The hotel is definitely worth the 5 stars

Date of stay: February 2024
Trip type: Travelled on business
Thank Patrick_Trieste
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Patrick_Trieste,

Thank you for sharing your recent team building experience with us. We are absolutely thrilled to read your glowing review and to know that your event with us was such a success.

We couldn't agree more about the beauty of our location (we are in awe daily) and the tranquil yet vibrant environment we offer, which allows teams to come together and Reset together.
Creating spaces that inspire relaxation, creativity, and connection is a top priority for us, and we're delighted that you and your group experienced just that.
We're especially pleased to hear that lunch received so many compliments from your entire group. Our culinary team takes great pride in preparing delicious, healthy and satisfying meals for our guests, and it's wonderful to know that their efforts were appreciated.

Your kind words about our team mean the world to us. Providing helpful and kind service is at the core of what we do, and we're thrilled that our team made your time memorable.

Thank you once again for choosing Erinvale for your team building event. We are honored to have had the opportunity to host you, and we look forward to welcoming you back for future events and stays.

Warm regards,
Debbie-Lee

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Reviewed 11 February 2024 via mobile

This property is within 30 min of the international airport and is truly a gem. We stayed in a garden room which was simply beautiful. Each with a little patio and chairs with gorgeous view of the nearby mountains and the garden separating the reception/dining area. Rooms and property immaculate, service and staff incredible. Dinner in their restaurant was superb. Sorry we only had one night, would love to go back !

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Marlene S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 17 April 2024

Dear Marlene S,

We are humbled to receive your wonderful review of our boutique Estate. Thank you for taking the time to share your experience with us.

It's lovely to hear that you found our property to be a hidden gem, as we like to say in #HeartOfTheHelderber just a short distance from the international airport. We take great pride in our tranquil sensory surroundings and picturesque views, and we're delighted that you were able to enjoy them from your garden room's patio.

Our team works collectively to ensure that every aspect of our property is maintained to high standards, and we're delighted that you found both our rooms and property to be loved and cared for.

We're especially pleased to hear that you enjoyed your dining experience in our restaurant. Our chefs are passionate about creating memorable food journeys, and it's wonderful to know that they succeeded in delighting your taste buds.

Your kind words about our service and team truly mean the world to us. Providing exceptional service is at the heart of everything we do together, and we're thrilled that our team's efforts made your stay memorable.

We're sorry that your visit was only for one night, but we would be absolutely delighted to welcome you back for a longer stay whenever you're able to return. Please don't hesitate to reach out to us directly if you need any assistance with your future reservations.

Once again, thank you for choosing Erinvale Estate Hotel & Spa and for sharing your experience with others.

Warm regards,
Debbie-Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2024

Rooms very nice, clean and well decorated.
Surroundings beautiful, layout of the estate is nice with lovely pathways.
Pools small but nice temperature, poolwater was very cloudy though.
Breakfast (included) was nice with buffet or menu to order from.

Only real negative point is the quality of the food of the Magnolia restaurant.
This was really below par.. We ate there couple of times as we did not want to drive all the time and the terrace is a nice place to sit.
I think we tried at least 9 different dishes and they were all not good enough.
This is something you see a lot with restaurants with huge food selection.. Quantity over Quality as it should be the other way around!
Make a menu with 6 starters, 6 mains and 3 desserts and you can focus on quality.

Hope this will improve because we'd love to come back!

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank tripreviewerrrr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Debbie-Lee Cockrell, General Manager at Erinvale Estate Hotel and Spa, responded to this reviewResponded 28 January 2024

Dear tripreviewerrrr,

Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you enjoyed the overall ambiance of our historic estate, the cleanliness and decor of our rooms, as well as the beautiful surroundings and pathways.

Your positive comments on the temperature of our pools and the breakfast options are truly appreciated. We are committed to providing a memorable experience for our guests, and it's rewarding to know that these aspects contributed positively to your stay.

However, my sincere apologies for falling short of your expectations regarding the quality of the food at our Magnolia restaurant. Your insights regarding the variety versus quality balance have been taken to heart. We value all feedback as it helps us identify areas for enhancement and refinement.

We are pleased to read that you plan to return, we look forward to welcoming you back and meeting your preferences.

Warm regards, Debbie-Lee

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