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Robert M
New York City, New York

Exceptional hotel with one TERRIBLE room (#6)

Review of Leeu House
5.0 of 5 bubblesReviewed 06 Jan 2024via mobile
On the positive side, the hotel impresses with meticulous maintenance, quirky art, and exceptional gardens and pool areas. The service is strong, with attentive staff anticipating our needs, offering surprises like personalized cocktails, and proactively handling dinner reservations.

However, our experience was marred by Room #6, located between the pool restroom and breakfast/outdoor bar space. Lacking unshaded windows and with tub windows bordering a public area, the room compromised privacy. Despite complaints, the issue persisted, leading to an offer to move us to another property. Opting to keep our short stay uninterrupted, we stayed put.

In summary, Leeu House is a great hotel, but Room #6 detracts from the experience. Potential guests should request or condition their booking to avoid this room. Upgrading to a higher room category is advisable. Despite the setback, I hope to return in the future.
Date of stay: January 2024
Room Tip: Avoid room #6 at all costs, no views, common foot traffic, noise.
Trip type: Travelled as a couple
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Reviewed 4 January 2024

My wife and I stayed at the Leeu House for five nights from the 13th December. It is one of the loveliest boutique hotels we have ever stayed in. The landscaped gardens and pool area are idyllic and our room was extremely well equipped and comfortable with its own little terrace. All the staff were friendly, charming and so helpful. For example we only had one armchair in the room so I asked if it would be at all possible to have another, not expecting anything to happen. Within five minutes a young man appeared carrying a matching chair which he positioned for us. It is perhaps invidious to pick out one staff member for special mention but I have to highlight Marius. Whether it was providing room service, setting up all the poolside layouts, tables and towels each morning ( and clearing everything away in the evening ) or driving out our hire car for us, he was everywhere, always with a smile. He is such a nice and very efficient man: a real star. As I say, all the staff were superb but with an informal relaxed approach. No stuffiness at Leeu House. If you have read this you will know that we have no hesitation in wholeheartedly recommending it.
Rod

Date of stay: December 2023
Trip type: Travelled as a couple
Thank rickmarlow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2023 via mobile

Truly first class amazing hotel.
From the moment you step through the picturesque entrance you are treated by the most wonderful, happy and attentive staff.
Food - we had breakfast every day and it was beautiful.  The choice covered all diets
Rooms - the room was spotlessly clean and spacious and kept on top of by the cleaning staff.  They even did a turndown service which was a nice touch. The bed and duvet were mega comfortable and a good sleep was guaranteed.
Surroundings - The pool was so peaceful with great quality sun loungers, and nice towels and sun creams were left in baskets in the table.
Staff - EVERYONE was so happy, smiley and nicely attentive without being over the top.  They couldn't do enough for us from start to finish.  They were an absolute credit to the hotel manager and should be appreciated.
It was our first time in Franschhoek and we would definitely, and when we do then Leeu House will be our hotel of choice again.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank johnellison6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2023

Of the 7 places we stayed in while visiting SA, Leeu House was our favorite. We stepped into the lobby and they seated us in front of the fire with a glass of champagne. They took our keys and retrieved our bags and placed them in our room. Every detail mattered to the staff and we felt so cared for. Their turndown service was the best, and the underfloor heating in the bathroom is so perfect for cold rainy days. The room was beautiful, the bed was comfortable, and we had everything we needed. The hotel itself is situated in a very walkable area in Franschhoek and we felt safe walking to grab a drink. When we had plans for dinner on the estate they provided a private driver for a reasonable amount that was billed directly to our room. We enjoyed Epice, and La Petit Colombe, (both part of the property) both were beautiful dinners.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank emily3030
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 May 2023

Leeu House is a lovely gem in Franschhoek! We wish we could have stayed longer than 2 nights! The food was excellent, staff went above and beyond, and the location is great for doing the wine tram and other Franschhoek activities/restaurants. Highly recommend Le Petite Colombe at Leeu Estates!

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank colleensstarr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2023

We had heard so many good things about Leeu House and off the back of this, we booked it for the last few days of our honeymoon.
Sadly, despite the staff being lovely and the location being perfect, we were left disappointed by our stay and felt that it was overpriced, the breakfast average and we had stayed in much nicer places which were half the price.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lucinda E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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