Dear Alison
Thank you for your review, and for choosing Chapter House Boutique Hotel, and indeed One Marine Drive, for your recent trip.
We get a lot of great comments about our location, which you describe so well. I am delighted that you enjoyed the facilities and the food service. I am however very disappointed that you found the service to be lacking. This is unusual feedback, so I will engage with the team and try to find out a little more. We will definitely be addressing this, and exceptional service, which we are very proud of, is our differentiator.
Please stay in touch and let us know when you are planning your next trip to the area. We would love to welcome you back to Chapter House Boutique Hotel, where we will demonstrate that we can do better, or to another one of The Living Journey Collection in Cape Town, Stellenbosch, Hermanus and Robertson.
Thanks again, and warm regards.
Lorraine