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Venture13446536301

Beautiful stay!

5.0 of 5 bubblesReviewed 11 Aug 2024
Beautiful stay - everything from location to the food and room was excellent. The hotel staff are super friendly and attentive as they were kind enough to put the heater on in our room before we arrived to stay warm during the cold winter day. Would definitely stay again !
Date of stay: July 2024
Trip type: Travelled as a couple
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Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this review
Responded 13 Sept 2024
Dear Venture 1344536301

Thank you for choosing Chapter House Boutique Hotel for your recent trip to Franschhoek. I am so pleased to read how much you enjoyed your stay.

This year has been very unusually cold throughout the Western Cape, so I am delighted that the team managed to find a solution for you to keep the chills away.

I am delighted to see that you would like to stay again. Please stay in touch. We would love to welcome you back to Chapter House Boutique Hotel, to perhaps to another one of The Living Journey Collection in Cape Town, Stellenbosch, Hermanus and Robertson.

Many thanks again, and warm regards.

Lorraine
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (279)
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All reviews the main street own private plunge pool every afternoon sister hotel breakfast was delicious brilliant stay cape town lovely hotel staff could not have been more went the extra mile coffee machine the ground floor attention to detail lovely touch we loved our stay quiet street location is great
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Reviewed 19 June 2024

A lovely boutique hotel, down a quiet side street but close to the main road, with great staff. Max greeted us on arrival and was always checking to make sure we were happy. He also gave an excellent recommendation for dinner.

Our room was a good size and the bathroom was supplied with spa products which were very nice and available to buy.

Free coffee was always available and supplemented by cake of the day in the afternoon.

Breakfast was excellent with a wide choice on offer.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DaveNKent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this reviewResponded 12 July 2024

Dear Daven

Thank you for taking the time to post such a wonderful review, and for choosing Chapter House Boutique Hotel for your recent trip to Franschhoek.

I am delighted to read how much you enjoyed your stay with us. Thank you for mentioning all of our special little touches. We believe that it is these small differences that have such a wonderful and memorable impact. Thanks also for mentioning breakfast, this is always very popular.

Please stay in touch and let us know when you are planning your next trip to the area. We would love to welcome you back to Chapter House Boutique Hotel, or to another one of The Living Journey Collection in Cape Town, Stellenbosch, Hermanus and Robertson.

Many thanks again and warm regards.

Lorraine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

I stayed three nights in the Chapter House Boutique Hotel by The Living Journey Collection on May of 2024. I liked so much the stay, but I was robbed an amount of more than $1.000 dollars, that were inside my backpack in the bedroom closet. I communicated the manager of the hotel, but he didn’t gave me any answers.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amim M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this reviewResponded 12 July 2024

Dear Amimm

Thank you for choosing Chapter House Boutique Hotel for your recent trip to Franscchhoek and thank you for extending your stay with us. This is always such a great compliment.

I am very pleased that you enjoyed your time with us. We note your complaint on the alleged theft was handed over to our Group GM by the local manager for further investigation. I understand that emails have been sent requesting further detail, and I will ensure that a follow up email is sent today in order to understand what transpired. We appreciate you bringing this to your attention, an accusation of this nature is something that we take very seriously and take time to ensure that all parties are heard. We will continue to be in touch with you.

Warm regards and thanks again.

Lorraine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024 via mobile

Highly recommend this beautiful boutique hotel. Nothing is too much trouble for this amazing team. Rooms are delightful and cozy. A stones though away from the village. Chapter House is a place we will visit again and always recommend. Grab a daily piece of delicious cake with compliments. The staff are probably some of the best most welcoming I have ever experienced. Thank you so much for making our visit so warm and special.

Date of stay: June 2024
Trip type: Travelled with family
Thank LalalaCT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this reviewResponded 12 July 2024

Dear Lalala

Thank you for choosing Chapter House Boutique Hotel for your recent trip to Franschhoek, and for taking the time to post such a wonderful review.

I am delighted that you enjoyed your stay with us, and very pleased that you enjoyed some of our special little touches, such as the afternoon cake.

We appreciate your strong recommendation. Please stay in touch and let us know when you are planning your next trip to the area, we would love to welcome you back to Chapter House Boutique Hotel, or another one of The Living Journey Collection in Cape Town, Stellenbosch, Hermanus and Robertson.

Warm regards, and thanks again.

Lorraine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2024

Nice traditional hotel. Lovely room with everything you need. Good breakfast and nice pool area. Great location for main town restaurants (2 min walk) and wine tram tickets/station (5-10min walk)
Although we enjoyed our stay the staff didn’t interact. Having stayed at another of there hotels the day before in Hermanus where we had exceptional service, we expected the same. It felt like there was never anyone around. No bar area as such, so was difficult to get a drink either by the pool or in the evening. Enjoyed our stay and it worked well for what we needed.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alison0311
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this reviewResponded 24 April 2024

Dear Alison

Thank you for your review, and for choosing Chapter House Boutique Hotel, and indeed One Marine Drive, for your recent trip.

We get a lot of great comments about our location, which you describe so well. I am delighted that you enjoyed the facilities and the food service. I am however very disappointed that you found the service to be lacking. This is unusual feedback, so I will engage with the team and try to find out a little more. We will definitely be addressing this, and exceptional service, which we are very proud of, is our differentiator.

Please stay in touch and let us know when you are planning your next trip to the area. We would love to welcome you back to Chapter House Boutique Hotel, where we will demonstrate that we can do better, or to another one of The Living Journey Collection in Cape Town, Stellenbosch, Hermanus and Robertson.

Thanks again, and warm regards.

Lorraine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

We stayed for 4 nights in March. I would call Chapter House more of a BnB rather than a hotel. It is situated in a quiet street one street back from the Main Street so everything is within walking distance. The breakfast was good and the staff were very helpful and friendly.
Our room was in the old part of the building and we had people passing by our one window/door continually so we had to keep the blind down. I would suggest requesting a room in the newer part of the building.

Date of stay: March 2024
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Sharllew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine Schaefer, Owner at Chapter House Boutique Hotel, responded to this reviewResponded 11 April 2024

Dear Sharlew

Thank you for choosing Chapter House Boutique Hotel for your recent stay in Franschhoek, and we are pleased that you enjoyed your time with us.

I am delighted that you enjoyed the location, which is really great, and the professional and friendly service. I do hope that you managed to take advantage of all the hotel's amenities such as the beautiful spa, the bar, and the all-day dining service.

We look forward to welcoming you back to Chapter House Boutique Hotel on your next trip to Franschhoek.

Warm regards.

Lorraine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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