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Bronwen R
United Kingdom

Amazing staff and venue

5.0 of 5 bubblesReviewed 20 Feb 2024
From the arrival and the friendly efficient ladies at check in to the porter taking our luggage to our room, the service was exceptional - probably the best we have ever experienced. The grounds are stunningly beautiful and maintained and the rooms well appointed. Well positioned to walk into Franschoek town or to get to the Franschoek Tram. Would highly recommend
Date of stay: February 2024
Room Tip: Ask for a room away from the main road - was slightly noisy but not too bad
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Traveller rating
825
165
42
12
7
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All reviews monneaux restaurant country house villa suites free shuttle service hotel restaurant heated pool beautiful hotel south africa stayed here for nights stayed longer the main road wine tram wine tasting breakfast was excellent wine lands local restaurants nothing is too much trouble
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Reviewed 4 February 2024 via mobile

The most relaxing, peaceful & fantastic stay & was such a great start to our holiday.We were lucky enough to enjoy four nights in a villa suite, which was superb. The staff were so friendly & accommodating. A complimentary shuttle service is available on request which runs into town until 11pm. The food in the Monneaux restaurant was excellent. We would look to stay here again when next in Franschhoek.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank DayTrip28286191996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2024

We stayed at the hotel as our first stop from capetown and had a villa room. It was amazing - with its own sitting room, bedroom and enormous bathroom, plus two balconies.
It was well equipped with lots of toiletries, water, tea & coffee etc.
The pool area is lovely and peaceful, and there are supplies of water and home made lemonade available.
The staff are incredibly helpful and so kind. The hotel runs a shuttle service into Franschoek - its just a bit too far out of town to walk it, but the shuttle system works really well. They will also do longer journeys if requested.
We ate in Moneaux. Wonderful food, beautifully presented and a very good wine list.
We felt extremely well looked after & it was great way to start our trip.
If you're a golfer, Paarl & Stellenbosch are within easy reach.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Fiona B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2024

We have recently experienced one of the luxury Villa suites. Overall I think we made a good choice. When visiting the area we now appreciate the vast choice and its tempted to stay at a winery and am sure there are benefits of that too. However we liked the location here and whilst not immediately in the direct town of Francshhoek it was very close. They also offer a comp shuttle service to take you to the tram station or into the Village/town

We ate dinner once at the restaurant and it was good. Breakfast was good too

The massage/treatment facilty is subcontracted but they booked for me and the experience was very good

Other feedback would be whilst the rooms were lovely you could see that certain items would be needing maintenance soon

Our view was that any slight issues were overcome by outstanding customer service. Thank you

Room tip: just decide if you want an upper floor room or ground floor. Obviously some will have a preference and better to request yours in advance
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank keithbrock2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2024

This establishment is far from five star luxury. A Christmas holiday gone wrong! And no attempt to please an unhappy client. We arrived two hours early and were greeted by a terribly unfriendly manager, she was uncertain if the hotel could assist us with a Christmas Day dinner at their restaurant. The waiters were not familiar with pescatarian dietary requirements. The manager insulted me and called me aside to say that accommodation was not paid when it was done so a month in advance. Unit 18 has a horrible stench of raw sewage. The GM Carmen was informed about my experience, I have yet to receive some sort of compensation, highly unlikely. An overpriced 2 star hotel!!

Room tip: Do not visit this establishment if you’re expecting five star lodging and service
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Maseehah R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 December 2023 via mobile

Stayed here for two nights , the restaurant is amazing , the staff bend over backwards to make everything great , I left my kindle in Cape Town and they had it back for me within 24hrs , nothing is too much trouble , the food is so good too should be number 1 on trip advisor !

Date of stay: December 2023
Trip type: Travelled with family
Thank angelawW5326DJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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