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Niv T
Melbourne, Australia

Classic first class experience

Review of La Residence
5.0 of 5 bubblesReviewed 27 Oct 2024via mobile
A classic top class property, small and quiet with real character. And above all the service is awesome. This was a really wonderful experience. The property is incredible and the views are fantastic. The room is classic and specious. Cute gym. The food is very very good. Highly recommend.
Date of stay: October 2024
Room Tip: Try to have one dinner at the property
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Royal Portfolio, General Manager at La Residence, responded to this review
Responded 13 Nov 2024
Thank you for your lovely review. We are delighted to hear that your experience at La Residence was wonderful and that the service, the views, the room and the food were all amazing. We hope to welcome you back soon.

Warm regards,
Hoon Kim
Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 1 October 2024

My wife and I returned to this world renowned property which is a luxurious destination with stunning views of the Franschhoek mountain ranges - The property offers a luxurious exterior and an interior with high ceilings, opulent furnishings, and state-of-the-art technology - The decor combines traditional Asian elements with modern sophistication - The acclaimed restaurant overlooks an infinity pool and a view that reminds of mountain villages in Switzerland - The exceptional service from staff in particular, Simone in the restaurant, was a highlight of our experience - It is said that the difference between great and excellence, is an inch of effort, however at this property the inches are never ending - La Residence is a dream come true for those seeking hospitality and comfort that is exclusive and infinitely unique.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bo1ton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Royal Portfolio, General Manager at La Residence, responded to this reviewResponded 16 October 2024

Thank you so much for an amazing review. We are so glad to hear that your stay at La Residence was perfect and that Simone took such great care of you. We are also delighted to hear that the service was one of the highlights of your stay. We hope to welcome you back for another memorable experience soon!

Warm regards,
Craig Versfeld
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 25 September 2024

La Residence is hands down the nicest hotel I have ever stayed at. Absolutely beautiful inside and out. Service was top notch and the food was excellent. Paradise in the heart of South Africa wine country. We cannot recommend this place enough.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Thomas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Royal Portfolio, General Manager at La Residence, responded to this reviewResponded 16 October 2024

We are delighted to hear you had such a wonderful honeymoon at La Residence and that your experience felt like paradise. We hope to welcome you back soon.

Warm regards,
Hoon Kim
Deputy General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 19 July 2024

5 stars all around! La Residence is a little sliver of paradise. The grounds and hotel are stunningly beautiful. The service is incredible. When you drive up, a bunch of the staff come out and wave as you enter the property. The hospitality is unmatched. And the rooms are equally over the top. We stayed in Villa 2 which had a huge bed that required a three-step footstool to get into and a bathroom large enough to put the bathtub right in the middle with room with large vanities on both sides. There were so many little special touches. Additionally, there are beautiful peacocks roaming the property along with the areas for mini-horses and springbok. Finally it's so close to the quaint town of Franschhoek with its many great restaurants and shops. Overall just a really special place.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FoodieMyWholeLife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at La Residence, responded to this reviewResponded 6 August 2024

Thank you so much for your wonderful review! We are delighted to hear that you had such an exceptional experience at La Residence.
We hope to welcome you back for another memorable stay in the not too distant future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 20 June 2024 via mobile

I was once advised that the difference between great and excellence is an inch of effort. The Dining Room exemplifies this philosophy because they go far beyond what most would do. I was rather shocked at how gracious and skilled they all were. I was feeling rather unwell that night and they went out of their way to make me comfortable. From the greeting to the wait staff to the manager. The decor and ambience are epic and the food magnificent. They have set a new bar in my life about what service can be. Many thanks.

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank KECanadaTor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at La Residence, responded to this reviewResponded 21 June 2024


Thank you for taking the time to write this beautiful review.
It is wonderful to read the details of your experience with us at La Residence, and we are delighted to hear that you enjoyed the special touches.
We are looking forward to welcoming you back for another memorable experience soon.
Laura (Marketing Team)

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 18 June 2024

We returned to this outstanding hotel that is truly worthy of a 7 star rating for service levels that consistently exceed expectations. This is no ordinary hotel when it concerns guests' satisfaction. All rooms enjoy magnificent mountain views and affords absolute privacy. Breakfast is no different to a fine dining treat. Staff is attentive, yet never intrusive. The quality of all food items is exceptional, yet homely. We particularly appreciated the personalized service from the deputy general manager, Mr Hoon, who insists on carrying a guest's bag that either arrives or leaves. An absolutely unique exposure at this hotel is staff personally seeing and waving-off all guests. This type of above average service is what prompts guests to return and we will too.

Room tip: All rooms are far bigger than your average luxury hotels.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bo1ton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at La Residence, responded to this reviewResponded 21 June 2024

Thank you for this wonderful review.
We are delighted to hear that what truly set your experience at La Residence apart was our detailed touches, the décor, and our passionate and expert team. We look forward to your next visit!
Laura (Marketing Team)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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