5 stars all around! La Residence is a little sliver of paradise. The grounds and hotel are stunningly beautiful. The service is incredible. When you drive up, a bunch of the staff come out and wave as you enter the property. The hospitality is unmatched. And the rooms are equally over the top. We stayed in Villa 2 which had a huge bed that required a three-step footstool to get into and a bathroom large enough to put the bathtub right in the middle with room with large vanities on both sides. There were so many little special touches. Additionally, there are beautiful peacocks roaming the property along with the areas for mini-horses and springbok. Finally it's so close to the quaint town of Franschhoek with its many great restaurants and shops. Overall just a really special place.

I was once advised that the difference between great and excellence is an inch of effort. The Dining Room exemplifies this philosophy because they go far beyond what most would do. I was rather shocked at how gracious and skilled they all were. I was feeling rather unwell that night and they went out of their way to make me comfortable. From the greeting to the wait staff to the manager. The decor and ambience are epic and the food magnificent. They have set a new bar in my life about what service can be. Many thanks.

We returned to this outstanding hotel that is truly worthy of a 7 star rating for service levels that consistently exceed expectations. This is no ordinary hotel when it concerns guests' satisfaction. All rooms enjoy magnificent mountain views and affords absolute privacy. Breakfast is no different to a fine dining treat. Staff is attentive, yet never intrusive. The quality of all food items is exceptional, yet homely. We particularly appreciated the personalized service from the deputy general manager, Mr Hoon, who insists on carrying a guest's bag that either arrives or leaves. An absolutely unique exposure at this hotel is staff personally seeing and waving-off all guests. This type of above average service is what prompts guests to return and we will too.