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floristonhall
london

Lost its soul

2.0 of 5 bubblesReviewed 19 Feb 2024via mobile
We returned to the hotel because we had stayed here before and it had both character and style. Sadly much of that is lost. It lacks soul. The rooms are comfortable but characterless. The staff are lacking in charm unlike most other hotels that we stayed in South Africa. Even though we stayed in the hotel for two nights and called ahead of arriving, we were not able to get a booking in either hotel restaurant. The swimming pool is small and crowded. It’s forgettable. Sad because it used to be so good.
Date of stay: February 2024
Trip type: Travelled as a couple
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All reviews four quarters tasting room restaurant tasting menu the main street garden suite south africa cape town wine country wonderful hotel main restaurant little touches our honeymoon stayed two nights high street thoroughly enjoyed our stay small pool views of the mountains
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10 - 15 of 684 reviews
Reviewed 28 January 2024

Absolutely fabulous boutique hotel. Great location, superb room, lovely ambience and first class staff, This hotel has everything & the food - wow! We will definitely return to Le Quartier Francais. We also really like the feel of Franschhoek and when we return we will stay more than 2 nights and use the hotel as a base. Thank you.

Room tip: Book early!
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Rob M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2023 via mobile

We just checked out of our three day stay during the week between Christmas and New Year’s and honestly I could’ve stayed at this hotel another week. The service is top-notch, the rooms are charming. The setting is beautiful, and the location is excellent (right in the middle of Franschhoek, where all the shops and restaurants). From the moment we arrived, they gave us a lovely tour of the hotel, and Siba went out of her way to make our stay just exceptional. There was a restaurant that we really wanted to eat at but had no reservations, but Siba kept calling the restaurant to see if they could get us in before we left, and she was able to get us a reservation. I don’t think there’s really anything negative I can say about this place. Now, I will say that this property was part of a splurge package vacation that we planned for a special trip so so I suppose for the price that you pay this is what I would expect. That said, if this place is in your budget, I would highly recommend it.

A few other details to note:
- there is a lovely pool in the garden
- the Protege restaurant breakfast was very good (was included in our stay)
- you can walk to shops and restaurants
- about a 15 min walk to the wine tram
- our room (4) would have worked for a wheelchair user (barrier free shower and room entry) but the walking path to get to the room is bumpy

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Mango76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2023

At the Good end of 'Very Good' rating.

After Erinvale & Stellenbosch, we found Franshhoek a bit quiet (very) empty and a bit soulless. Something is missing and we are not sure what that is!

Hotel is nice, & we rated it Good, but leaning towards trying too hard to be too cool, hip and trendy.

Loads of Wineries in the area to suit most budgets and tastes, though few walkable.
Loads of Restaurant Options again spanning the gamut of Price Points, but too much bias towards the faster varieties for our liking.

Thank you.

NB. Reception, and Passenger & Luggage drop-off are NOT on the Main Road/High St

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Safariholic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2023 via mobile

My goodness, the hotel was fabulous!
Upon arrival, we were greeted so warmly by all members of the staff, and were taken to our fabulously luxurious suite (we were upgraded courtesy of American Express and the hotel). The room was majestic, enormous, and beautifully furnished with its own small garden outside.
The size of the bathroom and toiletries provided were big and generous.
The small grounds that belong to the hotel are beautifully manicured, and the art sculptures amazing. The loungers by the pool were comfortable and well spaced out, and the pool was great to use when it came very hot.
We took breakfast at the protégé restaurant each morning, and the food was delicious, very well presented, and the staff were delightful, chatty, and warm.
For us, it was an oasis of calm in a world that has gone mad.
We would unreservedly return, and cannot recommend this hotel highly enough.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank ameliashiner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2023

I visited some wineries in Franschhoek in April 2023 however, I did not have an opportunity to stay or shop there. In November 2023, I attended a wedding in Stellenbosch and chose Le Quartier Francais for my stay. I was surprised to learn that my South African friends whose daughter was getting married had their own honeymoon at LQF when they lived in SA and were married years ago. They spoke of it highly and rightly so. The location is secluded away from the main street, yet the main street is readily accessible directly from the hotel. The staff are welcoming and wonderfully helpful. The breakfast at Protege is high quality with chef or fresh buffet options. Snacks also come from the same kitchen and are yummy like the uniquely presented and very tasty avocado toast. I had occasion to enjoy a wonderful wine tasting followed by a magnificent lunch at Protege. The presentation is stunning yet the flavors and tastes of the menu courses prepared and presented is sensational and as good as anywhere, I have seen and eaten. My compliments to the chef and team at Le Quartier Francais. Manny, the guest services manager was extremely helpful as were the check in and guest services staff who arranged transfers to my pre-booked restaurants and other destinations. The pool area is relaxed, the water refreshing yet perfect after the warmth of the sun when lying in the lounge chairs among the trees, looking up at the surrounding mountains. The rooms are quisite with all the amenities one could wish for. A sublime retreat in the heart of Franschhoek.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Bruce C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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