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All reviews hussar grill secure car park locked gate included in our rate central courtyard boutique feel wine tram loved this hotel beautiful hotel saturday market would highly recommend this hotel cape town restaurants and bars the main street the ground floor within walking distance art galleries
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Reviewed 4 January 2018

The hotel is located right in town and you can walk to many of the attractions in town. Our room was spacious and the bed was very comfortable. We did not have any issue with noise from the street. Having stayed at Protea hotels in Cape Town and Stellenbosch, we knew their breakfast buffet was overpriced so we did not even try it - we found a good option within walking distance. The hotel web site said they offered a self-serve laundry but was not the chase - just the typical per-item prices you'd expect at a hotel. About a block away behind the Pick N Pay is a laundry that charge by weight - we dropped off a week's worth of clothes and picked them up the next morning and it only cost ZAR290 - what a deal.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank NV_Travelers_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, General Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 5 January 2018

Dear NV_Travelers_77

Thank you for taking the time to rate your recent stay.

Your comment regarding the self-serve laundry has been noted and shared with the marketing TEAM for investigation.

We thank you for your valued support and wish you all the best for 2018.

Kind regards

Management and TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Visited Franschhoek in December and stayed at this hotel for two nights. The hotel is centrally located, the rooms are very nice and clean. The hotel has a swimming pool. Enjoyed their breakfast and the service was very good. Had a steak dinner in their restaurant which was excellent. Would highly recommend this hotel.

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank ahirji1753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, General Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 5 January 2018

Dear AHirji1753

Thank you for your valued feedback.

We are particularly proud of our establishment and appreciate the opportunity to have been able to share it with you.

Wishing you all the best for 2018.

Kind regards

Management and TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

We really enjoyed our stay at the Protea hotel here in Franschhoek. Everything was really good. Food was excellent, service first class, rooms spacious and clean and beds comfy. Ideal location for a short walk into town to visit other places as well. We will definitely stay there again when visiting Franschhoek.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Public Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 4 January 2018

Dear Ann C

Thank you very much for taking the time to rate and review your stay with us!
We appreciate your positive feedback and are indeed delighted to hear that you had a great stay!

Should your travels brings you back to Franschhoek, we hope to welcome you BACK!

Once again thank you for your valued feedback!

Kind Regards
Management and TEAM

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Reviewed 1 January 2018

Having stayed here twice before in December we were interested to see the recent refurbishment. The rooms are more beautiful now and the restaurant area is so much better. The car park which is large and easily accessible is now behind a locked gate with a guard and has easy, no stairs, luggage access to the 1st floor of the hotel. (stairs to ground floor).
We had a large deluxe room with king sized bed, shower and bath, overlooking the pool and as others have said there are lots of sockets now. Fridge in room. Wifi is good.
The breakfast service was very good with buffet and freshly cooked eggs on offer.
The hotel is so convenient for all the delights of Franschhoek. There are many great restaurants and shops within safe walking distance.
The staff who work there are like a family and are obviously proud of the latest improvements. Service with a smile ! We will be back next year.

Room Tip: rooms at the back are away from the road
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lignum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 3 January 2018

Dear Lignum

Thank you very much for your time in rating your recent stay with us at the Protea Hotel by Marriott Franschhoek.

As a repeat valued customer we pride ourselves in providing a premium GUEST service experience that not only meet, but exceed your expectations and we are extremely delighted to hear that you have enjoyed your stay with us again!

As it was a pleasure having you here as our GUEST, we look forward in serving you again next year!

Kind Regards
Management and TEAM

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Reviewed 29 December 2017

If you get stuck in Franschhoek this hotel will be sure to rescue you. Fairly functional hotel it has everything that you need The rooms are comfortable and the breakfasts good. The staff are very welcoming There is a large car park and the hotel is well located for the charming village that is Franschhoek

Room Tip: the rooms vary so do check
  • Stayed: March 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Zetat0urs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 1 January 2018

Dear Zetat0urs

Thank you for choosing the Protea Hotel Franschhoek for your recent travels to Franschhoek.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Kind Regards
Management and TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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