I reported a broken bed to hotels dot com day one of our trip. Nothing was done about the bed. I received a disgusting letter from the handling agent accusing me of dishonesty? Not to impressed at all.More
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I reported a broken bed to hotels dot com day one of our trip. Nothing was done about the bed. I received a disgusting letter from the handling agent accusing me of dishonesty? Not to impressed at all.MoreShow less
Good day Kevern. My sincere apologies that you had a bad experience, but you did not stay at Dolphin View Guesthouse. You made a booking through Expedia for a self-catering house at Marina Martinique and you only came to fetch the keys at Dolphin View. You have already posted a review on Expedia, justly so, about the supposed broken bed. Like I replied on your Expedia review, I went to inspect the bed myself and found nothing broken, cracked or fractured. The middle supports of the bed had just shifted during cleaning and just needed to be shifted back into place. You reported this on checking out? You could have called us directly to sort out the problem with the bed, it would've been resolved in 2 minutes. We did not accuse you of anything. You could've used the second bedroom to sleep in for time being, but you had 2 extra persons staying there who were not booked. You booked for 2 persons yet there were 4 persons staying over. I was, and am, the handling agent and I am not in the habit of sending disgusting letters. I am truly sorry you perceived it this way. All the best. Kindest regards. Lee Posthumus
The house is in an excellent location on the Marina Martinique with lots of space and open water.
We experienced it's beautiful surroundings and clean environment and immediately fell in love with it.
On top of that, it is a peaceful and quiet place to relax and recharge.
Thank you for such a wonderful review, Hans. It was lovely meeting you. I have no doubt we will see you soon again. It is always such a pleasure hearing that your guests had a great time. Keep well. Kindest regards. Lee Posthumus
This was just a one night stop over on our eastward trip along the Garden Route and we chose this guest house based on the reviews.
It is hard to convey what a gem this place and Anita, the owner, are.
The rooms are all, individually decorated and placed around an indoor pool.
Quirky and eclectic are the best words to discibe the overall effect but that just makes it all the more memorable.
I cannot imagine staying anywhere else if staying in J'Bay.
Thank you so much for the wonderful review! We are thrilled that you enjoyed your stay. It is always great getting feedback from our guests. Please come visit us again. It was such a pleasure having you as our guests. We look forward to the next visit. Best regards.
I found this guest house on TripAdvisor while on our way to Jeffreysbaai. I phoned ahead and a standard room was reserved. In my mind I thought of a small place with just the necessary things to sleep over. But what a surprise. The house is built around a beautiful indoor pool that is heated for convenience. The kitchen is open and can be used by the guests.
Our room was a great place to stay. Views over the ocean and bush made it very pleasant. Although it was a Saturday night, it was dead quiet with only a few birds waking us the next morning.
I highly recommend this guesthouse. They are very reasonable with their rates as well.
Thank you so much fro the great review, Rudi! We love receiving feedback from our guests. We always strive to improve our service and facilities. We look forward to welcoming you back to Dolphin View guesthouse. Kindest regards. Lee Posthumus
Very unique guest house. Much of the interior surrounds an indoor pool. Some of the units have unusual features, ours for example had open bathroom facilities. The air cooling system is also unusual as it’s water based. However, it was well appointed and maintained. If you want a standard type of room you may want to check first as to which room to book.
Thank you for your review. We appreciate all feedback we get.
Really impressed with both the guesthouse itself and the service received.Guesthouse itself is beautiful and well maintained. Friendly owner who takes time to make sure you are comfortable and everything is in order. Will definitely be going there again in future
Thank you for your review and look forward to meet you again in Dolphin View